Reviews (327)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for streamlining the returns and exchanges process, enhancing efficiency for both businesses and customers. It features a user-friendly interface for easy management of returns, customizable options, and integration with other services. Merchants appreciate the time savings for customer support teams and the actionable insights from analytics dashboards. The app is also supported by a responsive customer service team, available 24/7, praised for their proactive help in setup and customization. Regular updates and responsiveness to feedback contribute to its continuous improvement, boosting customer satisfaction and efficient return management across multiple Shopify stores.
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ReturnGo is fantastic! Their staff is incredibly knowledgeable and helpful. Truly a top-notch service that I would reccomend to anyone.
Great app and their customer service is really very professional. They are very responsive! I recommend
Perfect solution for our needs. Allowed us to streamline our returns process and give customers instant responses
Fantastisk app. Den sparer os for en masse tid, og det hele er struktureret og giver samtidig en god kundeoplevelse.
excellent customer service by Lian, fast responses and great help from them to answer all of our questions
This has been one of the best customer experiences ever, highly recommended. The app is also working great and they personalized it for me according to my needs. Thank you so much for the great service and keep up the good work.
The app itself is great! It provides a great experience for the customer and makes it easy to manage returns. Unfortunately we were misled by the description. It does not integrate with UPS or Fedex, which is why we've given 4 out of 5 stars. To work with Fedex or UPS, you need to install Shippo or ShipStation for an additional fee, so be sure to capture that as part of your evaluation. Once this supports a direct integration with Fedex/UPS we will definitely update our rating to 5 out of 5!
I tested multiple apps (Loop, Rich Returns, Happy Returns and PostCo 360) before settling on ReturnGO. Reasons why; - Best overall value with cost as a factor
- Most flexible and easy to tailor to your unique business processes
- Most options / connections to 3rd party carrier aggregators like Shippo, Shipstaion, Sendcloud etc
- Very quick and easy setup
- Support is instant and extremely helpful with onboarding offered! (Mike was great).
- UI + UX is clean
- No hidden upgrades or add-ons you have to pay for Feature rich Honestly, you can't go wrong with this, I've been trying to find the right solution for a couple of months now.
This app is game-changing. Absolutely love it, Juneesa was really kind, patient, and helpful in setting up the app for us. Would definitely recommend this app!
This app is exactly what we were looking for to help ease the return request/process for customers and us. The customer service is also excellent, with quick responses and the ability to setup video calls!