Reveal: Customer Data & NPS

Do you want to optimize Ad spend and retain your customers better?

When:

... your CAC goes up & ROAS goes down

... the capabilities of your email / PPC agency are done

... you can’t optimize your ad costs anymore

We have the solution:

• Use the Dynamic Audience Builder to create custom ad audiences mirroring your power customers.

With the data from Reveal, you can create customer segments. Custom Audiences are pushed directly to Facebook Ads and Instagram ads.

• Increase your ad relevance score by targeting customers similar to your best customers.

Serve highly targeted, cost-sensible ad campaigns for retargeting and acquisition using RFM analysis.

• Use the Audience Filters to create granular targeting and attract more customers like your best ones.

Use filters like RFM segments, NPS, location, product/category, date/ time of purchase, or brands to laser-target prospects for acquisition and retargeting campaigns.

• Increase customer loyalty and lift AOV and CLV with personalized email communication.

Use automated email flows based on customer analysis to create personalized communication (onboarding, personalized offers etc) for your customer groups.

• Retain customers better with email automation flows like prevention campaigns.

Use data analysis to identify customers at the risk of churning, then trigger email flows to improve retention rate.

Do you want to accurately identify your challenges & Invest your resources where it matters?

When:

... you don't know how happy your customers are and you can’t identify what brings them back

…you don’t know why your high-value customers are dissatisfied, so your churn rate is getting out of control

…you don’t know what are the main things to keep your customers loyal

We have the solution:

• Use the Net Promoter Score tool (NPS) to get accurate and clear insights about customer happiness.

Trigger NPS surveys to understand customer expectations and bridge the gap between what you promise and what you deliver.

• Find out what works, what doesn’t, where you should improve, and what you should eliminate.

Use the Net Promoter Score (NPS) feature to get customer insights on their website experience, checkout process, delivery options, product quality, support received, and many more.

• Quickly identify & fix complaints from most valuable customers to prevent losing them.

The Net Promoter Score app alerts your CX department whenever a customer gives you a low score. Your customer experience team can quickly act and contact these customers and fix their issues.

• Go as in-depth as you need with customer insights.

Reveal’s NPS feature allows you to get feedback as accurately as you need, including pre/ post-deliver.