Trustpilot Reviews

Trustpilot Reviews

Reviews (154)

Overall rating
1.8
Counts per rating level
  • 11% of ratings are 5 stars
    17
  • 5% of ratings are 4 stars
    7
  • 3% of ratings are 3 stars
    4
  • 6% of ratings are 2 stars
    10
  • 75% of ratings are 1 stars
    116
All reviews
January 11, 2023

UPDATED REVIEW:
Trustpilot (Kerry) replied to our initial review saying someone would be in touch shortly. Nearly one month later and we have heard from no one at trust pilot.

ORIGINAL REVIEW:
Had a myriad of issue with Trust Pilot. From deceptive sales techniques to emails ignored to incorrect information provided. The last email I sent to Joshua Evans came with a reply to escalate. Never heard from anyone since that reply. The idea that this company influences the online reputation of businesses, while having such a poor reputation within the shopify community, is lunacy.

BigTopShirtShop.com
United States
29 days using the app
Trustpilot replied January 18, 2023

Hi BigTopShirtShop.com,

Thanks for getting back in touch, I'm sorry to hear you've yet to hear back from your CSM. I can confirm I've reached back out to their manager and they've confirmed they'll be in touch.

If you've still not heard back please let me know so I can escalate this further for you.

Kind regards,
Kerry-Trustpilot