Route Protection and Tracking

Route Protection and Tracking

Reviews (335)

Overall rating
3.5
Counts per rating level
  • 69% of ratings are 5 stars
    232
  • 5% of ratings are 4 stars
    17
  • 2% of ratings are 3 stars
    6
  • 4% of ratings are 2 stars
    15
  • 19% of ratings are 1 stars
    65
All reviews
March 1, 2023

Very very disappointed with the service from Route. They increased our prices and broke our check out cart - on chat will raise the issue and the agent then just disconnected the chat without any information or follow up via email

CADDYSACK Golf
Canada
6 months using the app
RouteApp LLC replied March 6, 2023

Hi there,

Thank you for sending in your feedback! We are sorry to hear of any miscommunications or delays while working with our team.

We would be happy to discuss the details of the Premium Rate changes, and the issues surrounding your checkout cart as soon as possible so we can assist with a solution.

Feel free to contact us via chat on our Help Center here: https://merchants.help.route.com/hc/en-us and we will be there to help!

Thank you,
Leea, Customer Service