Reviews (3,753)
Bait and switch onboarding experience, and I regret committing and moving to this. I came from another review platform but switch to using their integrated loyalty program. The website even has a comparison landing page to my old review software so I figured switching would be relatively easy. In reality, there is actually no support to convert my old reviews to the new Stamped ones. I then had to upgrade to the $150 subscription plan in order to have access to the level of support to have them integrate my reviews. So I upgraded and support said, sorry, we cant help you. Which was a lie, since I just did this same process with another site I run. What should have taken a few days took weeks as their support can take several days to respond. I will be switching back and I do not recommend this app.
Hi there Battle Brothers team
I'm sorry to hear that you had a frustrating onboarding experience with our app. We understand that moving to a new platform can be challenging, and we apologize for any confusion or inconvenience that you may have experienced.
It looks like the one support case we have with you is in relation to migrating reviews and custom attributes from Okendo. I think there may have been some miscommunication on this ticket as you do not need to upgrade in order to receive support for migrating reviews.
I will reach out separately to see if we can get this all resolved with you!
We value your feedback, and I want to assure you that we're taking steps to improve our onboarding process and support experience for all of our users.
