Reviews (3,758)
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We have used Stamped for nearly seven years and, until recently, had very few problems. Unfortunately, in the last few months our review requests have stopped sending on three separate occasions.
Each time, requests have built up in the pending queue and we have had to contact support. Support has then had to manually push the outstanding requests through, rather than the system continuing to send them as scheduled.
The most recent time, we were told on 2 July that requests had started sending again. However, by 9 July there were 450 requests sitting in the pending queue, including requests scheduled from 2 July onwards. It therefore appears that the automated service either did not properly restart or stopped working again almost immediately.
We are paying $199 a month for the Professional plan, so we expect such a fundamental part of the service to work reliably. As a small family-run business, customer reviews are extremely important to us, and repeatedly having to notice the problem ourselves and contact support is becoming a serious issue.
I genuinely hope Stamped can identify the cause and put a permanent fix in place, as we have used the platform for many years and would prefer to continue doing so. However, we cannot continue paying $199 a month for a service that repeatedly stops working and requires manual intervention. Unless the issue is properly resolved, we will have to consider moving to another provider.
We've been using Stamped for Berberorugs and the experience has been excellent so far. The platform is clean, reliable, and easy to use, but what really stands out is the support team. Elvis and the team have always been responsive, professional, and genuinely helpful whenever we needed assistance. Highly recommended for any Shopify store looking for a solid reviews solution.
We’ve had a great experience with Stamped so far. The platform offers many useful features, but what has stood out to us the most is the quality of their customer support.
Whenever we have questions or need help with a specific setup, the support team is always attentive, helpful, and willing to look into the details for us. It’s reassuring to know that we can rely on their support while making the most of the platform.
We’re looking forward to exploring and using even more of Stamped’s features going forward. Highly recommended!
Hi team,I’m writing to you because we recently had to uninstall your app, and I really wanted to share why. We used and loved your app for 4 years, so we’re truly sad to leave.Unfortunately, it recently started glitching. Review requests weren't sending for months—meaning we lost a lot of customer reviews—and we also noticed bugs with how reviews were displaying. When we reached out, we only got a bot reply, which was quite frustrating.Since the app is now uninstalled, we can't open a support ticket through Shopify anymore, but we noticed we are still being charged for the monthly subscription.
Hi there, and thank you for four years of trusting us.
You should never have had review requests silently fail for months, and you should never have hit a wall when you reached out for help. Our in-app assistant is meant to hand off to a live agent and it clearly didn't do its job for you. That's on us, not on you.
Regarding billing: I can see an open discussion with Tania and we have processed your refund and stopped the subscription. If anything is still showing on your invoice, reply to that email and we'll sort it same day.
We just wanted to say sorry properly, and thank you for telling us plainly what went wrong. If you ever want to take another look, we'd love the chance to show you a very different experience.
Warmly, The Stamped Team
Super buggy app. I couldn't even choose a paid plan and customer service does not reply in a day. It's a paid app and no service. Judge me, loox, you name it, have instant customer support...avoid this app at all cost
Stamped is very useful for our website and they are helping us very quickly when wa ask for help (custom section on our pages)
No funciona, sumamente lenta
This app is buggy, slow and I cannot get any help from customer support to export all my reviews to a .csv file. The only option is to have customer support do it but I reached out three times with no reply. Someone please reply so I can get this .csv file.
5 Starts for Eslam and his incredible support.... 1 Star for the app: I have a 2.0 theme and trying to set up was impossible; backend told me to edit in theme editor-> theme editor told me to edit in backend...round and round, no success until Eslam had to go into my theme and install, then try to accommodate my requests.
I had no way to control the look or functionality of this app from my end, which ultimately led me to not move forward and uninstall.
Super disappointed as I was looking forward to having an app that served both reviews and loyalty.
Perhaps those who are fluent in code would have no problems...
Again, all good things to say about Eslam, 5 star support!
I worked with Eslam to get reviews back on my store and the process was fast and smooth. Eslam was great at getting my reviews put back on every individual page as well as in my collections. Having Stamped reviews on my site greatly improves sales through social proof. Thank you all.
