Transcy: AI Language Translate

Transcy: AI Language Translate

Reviews (2,566)

Overall rating
4.5
Counts per rating level
  • 89% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
All reviews
Edited August 9, 2024

It started off really well, but has consistently gone down hill in last 6 months. Consistent billing issues, translations getting deleted and redirects not working.

And there really is no AI translation unless you pay for some kind of enterprise plan. It's Google Translate.

The support is always fast though .. but they make you run around in circles. Any issue they always blame on others - it's either SHopify billing issues or I must have clicked the wrong button on the app!!

This has to be one of the most frustrarting experiences I have ever had with an app.

Oppastore
United States
About 1 year using the app
FireGroup replied May 15, 2023

Hi Rashmi,

This is Kieran from Transcy. We are glad that you have had a great experience with our support when using Transcy. Thank you for using and trusting us.

Last but not least, we really encourage you to check our blog at https://onecommerce.io/blog/ for latest news regarding not only Transcy, but also other apps from OneCommerce as well as updating more e-commerce tips to your business.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Kieran
Transcy by OneCommerce