Transcy: AI Language Translate

Lost 80% of my traffic because they did some beta and completely broke my site im working 10 years on

This is the worst customer service I've encountered in the last decade - beyond reproach!!! From the moment we installed the app a little over a year ago until now. It's not worth saving money in this case, the price is too expensive later.

This translation app is truly outstanding — feature-rich, fully functional, and capable of real-time automatic translation across multiple languages and countries. Their customer service is also excellent: responses are always quick, and any issues encountered are resolved efficiently and professionally in a very short time. Every time I’ve contacted their team, they’ve handled everything promptly and effectively. I highly recommend this app to anyone building a Shopify store that needs automatic multilingual translation for different countries.

Transcy is an excellent multilingual translation app! It’s easy to use, accurate, and really helps us provide a better experience for international customers. The support team is professional and super responsive. Highly recommended!

Transcy makes multilingual translation effortless. Accurate results, smooth interface, and top-notch support. Highly recommended for anyone serving international audiences!

They helped us solve the problem quickly and professionally.
We have been using the app for several years now.

Transcy support team was incredibly helpful and responsive. They walked me through every step and resolved my issue quickly. Excellent service!

App stopped working! Generally I would not use this APP as the SEO Rankings plummed after installation. Also asked for refund due to not working of the app for over 7 months, this was denied therfore from 3* I had to change this to 1 star

The plugin added a span layer to my price. Even after uninstalling it and clearing all Transcy-related files, the problem persisted.Currently, I can only use JavaScript code to remove Transcy-related tags in real time during rendering to ensure my page displays correctly.
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The problem has been resolved: The issue stemmed from my template's use of `.textContent` for price output. When Transcy inserted prices with `span class="transcy-money"`, `.textContent` escaped the internal HTML as plain text, causing the front-end to display as `span class="transcy-money".../span`.

After changing the template to use `.innerHTML`, the embedded spans rendered correctly, completely resolving the problem.

Note: When Transcy is running normally, it may automatically handle this HTML, ensuring correct price display; however, after uninstalling the plugin, a large amount of residual information can cause display errors, which is undesirable. For similar situations, the above solution can be used as a reference.

P.S. My prices still contain `span class="transcy-money"`, which I believe is unsolvable; I can only prevent it from interfering with my normal functionality.

It’s terrible! Everything was working fine before, but ever since the version update, problems have been occurring one after another! Although they helped me fix issues like prices not displaying after switching languages and navigation bar errors, they made unauthorized changes to my website’s code while checking and fixing these problems! Even after my developer provided screenshots of the code changes, they still denied making any modifications to our code—it was them who denied changing our code! Now, issues like images not switching and products not syncing still exist and might persist for a long time, because we currently have no way to solve them. We don’t even know the full extent of the code changes they made. This is really frustrating.