Transcy: AI Language Translate
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Reviews (2,557)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants recommend this app for running multilingual and international stores, translating entire sites into many languages and currencies. Automatic translations are seen as accurate, with GPT/OpenAI tools and manual editing for brand‑consistent tone. Features like a customizable switcher, glossary, and bulk translation save time and simplify complex setups. Many highlight reliable performance and fast, hands‑on support, including theme‑specific fixes, and say it’s worth the price.
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Very disappointed with Transcy and their treatment of paying customers!
We purchased an annual Continental subscription with access to editing all 15 languages. However, during our fully paid subscription period, this functionality was removed without any prior notice, explanation, or compensation.
When we contacted customer support, they simply referred us to their current pricing plans instead of addressing why features previously available on our account had disappeared.
Our subscription is paid until February 11, 2027, yet we are no longer receiving the same functionality we had when we paid for it.
Removing features during an active, prepaid annual subscription is unacceptable and raises serious concerns about transparency and customer trust.
Customers should not have to worry that features they have already paid for might suddenly disappear or become restricted.
We requested that Transcy restore our original functionality, but so far, the issue remains unresolved.
Think twice before purchasing an annual subscription from this company. What you pay for today might not be what you receive tomorrow.
Extremely disappointing customer service and business practices.
Hi, thank you for sharing this, and we’re sorry for the frustration this caused. We reviewed your account with our development team and found that part of this was on our side: after your plan changed at renewal, five of your languages were unpublished, and a support adjustment afterwards removed edit access for them.
We have since restored all five languages as editable and applied a courtesy adjustment so you can manage all 15 languages. Our support team is still in touch with you to confirm everything works as expected, including language order.
We also understand that clearer communication about plan changes would have helped, and we’re improving how language limits are shown in the app. Thank you for your patience, and please reach out in chat anytime if anything still looks off.
The Transcy Team.
Very helpful and quick support, even over the weekend.
Very helpful and available support team. My problem was handled and solved within the afternoon.
Not the cheapest, but probably one of the best. Support is also really fast.
good support team
back office is working much better & faster than before - good service and improvement.
很有耐心的解答了我的所有疑问，非常感谢
I've never seen any faster response with actual related content instead of auto-reply from an app developer.
The people at Transcy are very helpful & friendly. Highly recommend.
Hi LifeSpan Europe,
That means a lot to us — thank you! We're really glad you had a great experience, and we're always here if you need anything.
-The Transcy Team-
This is a great translation tool. I have over a dozen languages that need translation, and it handles all of them. The staff are also very nice—they helped me with some technical issues. I highly recommend it.
Thank you! Managing over a dozen languages is no small feat; glad Transcy is making it easier for you. And we'll pass the kind words along to the team. Whenever you need anything, we're here!
-The Transcy Team-
Support team is impeccable.
