Transcy: AI Language Translate
Meets our highest standards for performance, design, and integration. Learn moreOpens in new window
Reviews (2,526)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
Feedback submitted
Merchants value this app for supporting multilingual stores and global expansion with automatic translations and currency updates. It's praised for accurate translations, user-friendly interface, and customization options. The app integrates smoothly with Shopify for managing multiple languages. The support team is frequently commended for being responsive and professional, quickly resolving issues and providing detailed guidance.
Refine
-
By rating
I have been using Transcy for translation on my Shopify store for months, and the app itself worked decently for basic multilingual needs. However, in late January 2026, Transcy unilaterally changed my subscription plan WITHOUT my consent or any prior notification, upgrading me to a much higher tier and charging me nearly $200 extra per month.
This is a blatant violation of consumer trust and business ethics. I never approved the plan change, received no email alert, and only discovered the massive overcharge when checking my Shopify billing. Their support has been unresponsive when I requested a downgrade and refund for the unauthorized charges.
For any merchant considering Transcy: BEWARE. They will arbitrarily change your plan and overcharge you without permission. This is unacceptable for a paid app on the Shopify marketplace. I cannot recommend this app at all due to this predatory billing practice.
edit on 3.19
After two days of communication and assistance from Shopify staff, Transcy refunded me the extra $189.90. Although this wasn't all the extra money I'd spent since January 26th, I'm still grateful for their willingness to communicate amicably and try to resolve the issue.
Hi there,
This is Ben. I'm truly sorry to hear about that and understand how frustrating unexpected billing can be.
Regarding your concerns, as follows:
1. Our pricing was updated on Sep 4, 2025 and applied to all users. Notifications were sent via email and in-app, though they may have been missed.
2. On Jan 26, 2026, your store upgraded to the Cross-border plan with extra resources, adding about $189. Please note that only the store owner can approve charges via Shopify, not Transcy.
3. On Mar 15, 2026, the plan was downgraded to Continental, and Shopify will automatically prorate the unused amount.
4. If anything is unclear, I’m happy to clarify further. We also noticed that one of our team members is already assisting you via email. Please feel free to let them know if you need any further support.
Hope to hear from you soon
Best regards,
Ben
Transcy by FireGroup Technology
I’ve had a disastrous experience with Transcy. What was supposed to be a simple translation solution turned into a massive technical debt for my Shopify store.
The main issues we faced:
Hreflang Conflicts: The app generated hundreds of "743 Hreflang Conflicts," confusing Google by trying to host multiple languages on the same URL without proper subfolder mapping.
Orphaned "Ghost Code": Even after deactivating the switcher, the app left behind messily injected tags and "markup junk" that required manual coding to remove.
404 Errors & Broken Links: We’ve been plagued with 4xx client errors and broken collections paths directly linked to how the app handles language routing.
No Cleanup Tool: Unlike other professional apps, there is no accessible "Clean up markup" or "Remove theme code" feature. Once you stop using it, you’re left with a broken theme that you have to fix yourself.
Incompatibility: It fights with native Shopify Markets settings rather than working with them, leading to duplicate pages and conflicting SEO signals.
If you don't want to spend hours in your theme.liquid fixing 404s and cleaning up redundant code, stay away from this app.
Hi there,
This is Brian, and we sincerely apologize for the frustration caused.
Regarding your issues, as follows:
Hreflang: Shopify automatically generates hreflang tags. Transcy focuses on translating content to work within Shopify’s SEO structure, we do not override its core hreflang system.
Ghost code / 404 errors: We’re unable to identify the issue based on the current details. Please reinstall the app and share specific URLs or reports so we can reproduce and investigate properly.
Cleanup tool: When the app is fully uninstalled, injected code is designed to be removed automatically. If any leftover code remains, please contact us and we’ll review and clean it up.
Shopify Markets & SEO: Transcy supports multilingual content management, but search rankings depend on many external factors beyond our control.
We also noticed that one of our team members is already assisting you via email. Please feel free to let them know if you need any further support.
Looking forward to your reply.
Best regards,
Brian
Transcy by FireGroup Technology
An Absolute disaster. So many bugs and mistakes in the translations handled by Transcy (I used an API via DeepL) and the support is extremely tiresome and lazy. Glossary rules are ignored at random, and texts are partly and weirdly translated. This is by Transcy - not DeepL. The UI in the app is beyond horrible and I am very familiar with complex systems.
I warn you. Stay away from this company.
Hi there,
This is Cris. We’re truly sorry to hear about your experience and understand how frustrating this must have been.
Regarding the translation quality and glossary rules, Transcy processes content through the selected provider (such as DeepL), but glossary behavior and partial translations can be affected by sync status, cache, or rule configuration. That said, this is not the experience we aim to deliver.
We take your feedback about bugs, UI, and support quality very seriously. If you’re open to it, we’d appreciate the opportunity to review your specific case in detail and identify exactly what went wrong. We’re committed to investigating thoroughly and providing a proper resolution rather than leaving things unresolved.
We also noticed that one of our team members is already assisting you via email. Please feel free to let them know if you need any further support.
Best regards,
Cris
Transcy by FireGroup Technology
This APP is awesome!
First of all the settings and everything is super smooth and user friendly.
Second of all they have an amazing customer supports that helps along the way if there is any issues with the translation of the website.
I would recommend this APP to anybody that wants to expand their Shopify store.
These are scammers. They take money, but the program doesn’t work and translates nothing. They do not refund the money. They should be blocked on Shopify.
Hi there,
I’m Brian. I personally apologize for your experience, and I understand how frustrating this must feel.
Please rest assured that we are committed to handling your case fairly, including providing a reasonable refund if applicable. However, before proceeding, we’d really like the opportunity to investigate the issue and fix the root cause, as the app should be working properly for your store.
We have noticed that one of our colleagues is in touch with you via email. Please let them know if you need further support.
Looking forward to hearing from you soon
Best Regards
Brian
Transcy by FireGroup Technology
Absolut enttäuschend – Preis-Leistung steht in keinem Verhältnis
Für einen Preis von 599 Euro ist die Leistung dieser App ungenügend. Die versprochene automatische Übersetzung funktioniert schlichtweg nicht. Tatsächlich bietet die kostenlose "Translate & Adapt"-App von Shopify deutlich bessere Ergebnisse und eine stabilere Performance.
Besonders frustrierend ist der Kundenservice: Auf E-Mails wird nicht reagiert, und der Chat-Support besteht lediglich aus einer KI, die keine Weiterleitung an echte Mitarbeiter ermöglicht. Ich kann nur dringend davon abraten, diese App zu nutzen, um die Integrität des eigenen Shops nicht zu gefährden.
Hi
This is Kane. We’re truly sorry to hear about your disappointing experience and appreciate you taking the time to share this feedback.
We understand your concerns regarding the price-performance balance and the translation results. Our app is built for merchants who need advanced automation and scalability, but we acknowledge that it may not meet every store’s expectations in all scenarios.
Regarding customer support, we sincerely apologize if you felt unsupported. While our AI chat is designed to provide quick assistance, we do have a human support team available. A member of our team is currently reaching out to you directly via email to better understand your situation and provide personalized assistance.
We genuinely value your feedback and would welcome the opportunity to review your case in detail and see how we can help resolve the issues you encountered.
Best Regards
Kane
Transcy by FireGroup Technology
This is horrifying - It has completely hijacked my store - Changed the links. I cannot even edit anymore.
He broke the links, translated literally.
I just uninstalled it
Hi there,
This is Brian. We’re truly sorry to hear about your experience. That sounds incredibly frustrating, and we completely understand why you felt the need to uninstall the app.
However, we also noticed that we haven’t received any recent report from you regarding this specific issue. The last time you contacted us was on January 25, 2026. After that, our team followed up multiple times to continue supporting you, but we didn’t hear back from you.
Because of that, we didn’t have the chance to investigate or prevent the issue you’re experiencing now. We genuinely wish we had been given the opportunity to step in earlier and assist you before things escalated.
If you’re open to it, we would really appreciate another chance to help. We’ll prioritize your case and work with you step by step until everything is back to normal.
Looking forward to hearing from you.
Best regards,
Brian
Transcy by FireGroup Technology
Translations take forever, endless upsells before being able to use the app, custmoer service time is horrible and if they are online they are slow, unfriendly and cannot find a solution and repsonse time is horrific. Cannot recommend. For this rpemium price i expect premium software and customert service but I can´t even recommend this app if it was Free to use
Hi,
Here's Aiden. We're truly sorry to hear that your experience with Transcy has been frustrating. This is certainly not the level of performance or support we aim to provide. Your feedback regarding translation speed and support responsiveness is very important to us
We also noticed that one of our team members is already assisting you via email. Please feel free to continue working with them and let us know if you need any further support. Our team will do their best to review your case and help resolve the issue as quickly as possible.
Regards,
Aiden
Transcy by OneCommerce
App stopped working! Generally I would not use this APP as the SEO Rankings plummed after installation. Also asked for refund due to not working of the app for over 7 months, this was denied therfore from 3* I had to change this to 1 star
Hi there,
This is Brian from Transcy. We’re sorry to hear about your frustration and would like to clarify several important points for transparency and fairness to other merchants.
- Regarding the claim that the app “stopped working for over 7 months”:
Our records show that you first contacted us about this issue approximately 9 months ago. Our support team replied multiple times (on 19 April, 2 May, 9 May, and 16 May) with investigation results and clear instructions to resolve the issue. Unfortunately, we did not receive any response, which prevented us from proceeding with the fix.
- Regarding SEO ranking concerns:
Transcy is primarily a translation app, designed to help merchants localize content and also SEO elements (such as meta titles, meta descriptions, and URLs) across multiple languages. SEO performance, however, depends on many external factors beyond any single app, including Google algorithm updates, site structure, content quality, backlinks, competitors’ activities, and overall store performance.
Without concrete data or continued collaboration, it is not possible to conclude that a drop in SEO ranking was caused by the app alone.
- Regarding billing and the refund request:
Like all Shopify apps, subscriptions are billed automatically as long as the app remains installed and active on the store, regardless of usage or ticket status. Since the app remained installed during this period, charges continued according to Shopify’s billing rule
- Regarding app functionality:
While admin access currently requires approval of a new pricing plan, the app itself has continued running on your storefront, and the language switcher has remained visible and active.
We also informed all merchants about our new pricing plans well in advance via email and in-app notifications, though it’s possible these messages were missed.
Despite the above, we still offered special launch pricing as a gesture of goodwill for being a long-term customer. Our team remains available should you wish to resolve this constructively.
One of our colleagues has already reached out to you via email with a detailed explanation and proposed solution. Please feel free to reply directly to that email if you need any further clarification or support, we’re more than happy to assist
Best regards,
Brian
Transcy by FireGroup Technology
Waste of money, app is not working on mac
Hi sir,
This is Kane
We’re sorry to hear about your experience. At the moment, we’re not entirely sure what you mean by “not working on Mac.” Could you please share more details about the issue you encountered so our team can better understand and assist you?
We’d be happy to look into this and help resolve it as soon as possible.
We have noticed that one of our colleagues is in touch with you via email. Please let them know if you need further support.
Best Regards
Kane
Transcy by FireGroup Technology
