Transcy: AI Language Translate

Transcy: AI Language Translate

Reviews (5,956)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective multilingual support, praising its user-friendly interface and integration with advanced translation services like OpenAI and DeepL for high-quality translations. They appreciate the customization options and the responsive, knowledgeable 24/7 customer service. The app also supports Shopify product variants, ensuring consistency across languages, and offers a smooth onboarding experience with thorough guidance from the support team.

December 26, 2024

I was impressed by the immediate and detailed instruction when I didn't understand something!

&Liebe
Japan
6 months using the app
OneCommerce.io replied January 15, 2025

Hi there,

This is Patrick from Transcy. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for Transcy users like you.

Along with Transcy, we extremely advise you to check our OneCommerce blog at https://onecommerce.io/blog/ which has been a great source for merchants in e-commerce market.

If you have any questions or need help, feel free to contact us at any time via our live chat or email us at support@transcy.io

Regards,
Patrick
Transcy by OneCommerce

February 14, 2025

I’ve received support a few times, but the assistance Polaris provided while setting up Transcy on our website truly stood out. She guided us through the entire process step-by-step, explaining everything clearly and making sure we understood each part. Her professionalism, patience, and attention to detail were exceptional. It was a fantastic experience, and I truly appreciate her dedication and support!

The Exam Pros
United States
About 20 hours using the app
OneCommerce.io replied February 16, 2025

Hi there,

I'm Bellamy from Transcy. We would like to thank you for such a wonderful review of you.

Your feedback really means a lot to our Transcy team and we have been trying our best to develop and improve Transcy to serve you and meet your demand.

At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://onecommerce.io/blog/ for for latest news regarding not only Transcy, but also other our OneCommerce applications and e-commerce tips.

Our Support Team is always available so please do not hesitate to let us know if you need any help via live chat or email us at support@transcy.io

Regards,
Bellamy
Transcy by OneCommerce

Edited January 16, 2025

I’ve been using this translation app, and it’s been fantastic! The app is really intuitive and easy to use, making translations quick and accurate. James was incredibly helpful in assisting me with some questions, and his support made the experience even better. I highly recommend both the app and the customer service!

Shoplifts
Italy
About 2 months using the app
OneCommerce.io replied November 28, 2024

Hi there,

I'm Mirabel from Transcy. It sounds like you had a good time with us.

Thanks for taking the time to share your feedback with Transcy. I'm glad we were able to meet your expectations!

Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://onecommerce.io/blog/ for latest news regarding not only Transcy, but also other apps from OneCommerce which might be helpful for your business.

If you have any questions or need help, feel free to contact us at any time via our live chat or email us at support@transcy.io

Best Regards
Mirabel
Transcy by OneCommerce

February 20, 2025

What great support! I had an issue with currency conversion and reached out to Trancy. They fixed it in less than 24 hours, even though the problem was related to the theme and not Trancy.

TrapSaver™ - Forebygging av Utstyrstap
Norway
5 days using the app
January 13, 2025

Polaris from customer support was very helpful

Keryl
Italy
8 months using the app
OneCommerce.io replied February 16, 2025

Hi there,

This is Kieran from Transcy. We are glad that you have had a great experience with our support when using Transcy. Thank you for using and trusting us.

Last but not least, we really encourage you to check our blog at https://onecommerce.io/blog/ for latest news regarding not only Transcy, but also other apps from OneCommerce as well as updating more e-commerce tips to your business.

If you have any questions or need help, feel free to contact us at any time via our live chat or email us at support@transcy.io

Regards,
Kieran
Transcy by OneCommerce

January 13, 2025

The app is very great and the customer service is awesome. Thank you to POLARIS for the avaibality and skills. She has fixed my issue within minutes. Thank you again :)

CATOPIA
France
7 days using the app
OneCommerce.io replied February 16, 2025

Hi there,

I'm Bellamy from Transcy. We would like to thank you for such a wonderful review of you.

Your feedback really means a lot to our Transcy team and we have been trying our best to develop and improve Transcy to serve you and meet your demand.

At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://onecommerce.io/blog/ for for latest news regarding not only Transcy, but also other our OneCommerce applications and e-commerce tips.

Our Support Team is always available so please do not hesitate to let us know if you need any help via live chat or email us at support@transcy.io

Regards,
Bellamy
Transcy by OneCommerce

January 8, 2025

Good functions and good support. Thank you to Giselle from the support team.

Tassia
Sweden
9 months using the app
OneCommerce.io replied January 15, 2025

Hi there,

My name's Selina from Transcy. We really appreciate your feedback and comment about your experience when using Transcy and loving our support.

Also, I would be more than happy to make your business more and more increasingly if you spend your precious time to visit our blog at https://onecommerce.io/blog/ for the latest news regarding not only Transcy, but also other OneCommerce applications and e-commerce tips.

If you need any further assistance, please let us know via our live chat or email us at support@transcy.io

Regards,
Selina
Transcy by OneCommerce

December 11, 2024

Good app to translate your website in many languages. The support is reactive to help for customization. I recommend it.

Expert Drapeaux
France
About 2 months using the app
OneCommerce.io replied December 16, 2024

Hi there,

I'm Mirabel from Transcy. It sounds like you had a good time with us.

Thanks for taking the time to share your feedback with Transcy. I'm glad we were able to meet your expectations!

Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://onecommerce.io/blog/ for latest news regarding not only Transcy, but also other apps from OneCommerce which might be helpful for your business.

If you have any questions or need help, feel free to contact us at any time via our live chat or email us at support@transcy.io

Best Regards
Mirabel
Transcy by OneCommerce

January 16, 2025

The team around Sally and Andy were able to help me with my question quickly and professionally. Thank you very much.

UPGRADEMYCAR
Austria
8 days using the app
OneCommerce.io replied February 16, 2025

Hi there,

My name's Selina from Transcy. We really appreciate your feedback and comment about your experience when using Transcy and loving our support.

Also, I would be more than happy to make your business more and more increasingly if you spend your precious time to visit our blog at https://onecommerce.io/blog/ for the latest news regarding not only Transcy, but also other OneCommerce applications and e-commerce tips.

If you need any further assistance, please let us know via our live chat or email us at support@transcy.io

Regards,
Selina
Transcy by OneCommerce

November 5, 2024

We've been using this plugin for a few months now, and the customer support has been super responsive. They've helped me out with a lot of issues. Big thanks to the awesome support team and the plugin's features!

Pecute
China
3 months using the app
OneCommerce.io replied November 8, 2024

Hi there,

This is Jocelyn from Transcy. Thank you so much for your generous review.

We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for an amazing customer like you.

In case you do not know, our OneCommerce blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://onecommerce.io/blog/

If there's anything else we can do to help, please let us know via our live chat or email us at support@transcy.io

Regards,
Jocelyn
Transcy by OneCommerce