Transcy: AI Language Translate
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Reviews (2,480)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants value this app for its multilingual support, allowing global reach with customizable language and currency switchers. It's praised for translating stores into multiple languages, with manual edits and GPT API integration for bulk translations. Features like keyword exclusion lists and find-and-replace functionalities are appreciated. The user-friendly interface and automatic updates save time, while responsive customer support is noted for resolving issues effectively.
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Transcy has very helpful customer service that assisted us with customizations of the switchers on our site. We are using the app for more than a year now and we are very satisfied. Thank you for the great support.
Hi there,
This is Kieran from Transcy. We are glad that you have had a great experience with our support when using Transcy. Thank you for using and trusting us.
Last but not least, we really encourage you to check our blog at https://onecommerce.io/blog/ for latest news regarding not only Transcy, but also other apps from OneCommerce as well as updating more e-commerce tips to your business.
If you have any questions or need help, feel free to contact us at any time via our live chat or email us at support@transcy.io
Regards,
Kieran
Transcy by OneCommerce
This app is a complete scam! I've been on a monthly plan for a long time, but the app constantly misleads users into upgrading to an annual plan, then charges the full annual fee at once.
I requested a refund and a downgrade back to the monthly plan, but they refused! They even demanded that I uninstall the app before they would partially refund me—completely unreasonable!
If I could give zero stars, I would. The product is unreliable, the interface keeps getting worse, and translation tasks take days to complete. Sometimes, it even overwrites my translations without my knowledge!
Hi sir,
This is Bevis and we are truly sorry to hear about your frustrating experience and understand your anger about being charged the annual fee unexpectedly. We take your feedback very seriously
- While we're glad we were able to provide a refund for the 11 remaining months of your annual subscription, we understand that doesn't fully resolve the initial issue. The reason we requested you uninstall the app before issuing the partial refund is to ensure there are no further charges to your account once the refund has been issued. This prevents any further confusion or billing issues, however, we understand this can be perceived as unreasonable, and we'll be exploring more user-friendly ways to accomplish this in the future.
- We have seen that one of my colleagues has reached out you via email with clear explanation, please let them know if you need further support.
Best Regards
Bevis
Transcy by OneCommerce
This is the perfect app for translating into various languages. Some parts can be a bit confusing, but their online live chat is very efficient at solving problems.
Hi there,
My name's Selina from Transcy. We really appreciate your feedback and comment about your experience when using Transcy and loving our support.
We completely understand that costs are a big part of every merchant's decision of which apps to use, but we are confident that our app will provide a great return on investment.
Also, I would be more than happy to make your business more and more increasingly if you spend your precious time to visit our blog at https://onecommerce.io/blog/ for the latest news regarding not only Transcy, but also other OneCommerce applications and e-commerce tips.
If you need any further assistance, please let us know via our live chat or email us at support@transcy.io
Regards,
Selina
Transcy by OneCommerce
The plugin added a span layer to my price. Even after uninstalling it and clearing all Transcy-related files, the problem persisted.Currently, I can only use JavaScript code to remove Transcy-related tags in real time during rendering to ensure my page displays correctly.
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The problem has been resolved: The issue stemmed from my template's use of `.textContent` for price output. When Transcy inserted prices with `span class="transcy-money"`, `.textContent` escaped the internal HTML as plain text, causing the front-end to display as `span class="transcy-money".../span`.
After changing the template to use `.innerHTML`, the embedded spans rendered correctly, completely resolving the problem.
Note: When Transcy is running normally, it may automatically handle this HTML, ensuring correct price display; however, after uninstalling the plugin, a large amount of residual information can cause display errors, which is undesirable. For similar situations, the above solution can be used as a reference.
P.S. My prices still contain `span class="transcy-money"`, which I believe is unsolvable; I can only prevent it from interfering with my normal functionality.
Hi sir,
This is Brian, and we sincerely apologize for the inconvenience caused to your experience
We noticed that you haven’t reached out to us directly about this issue yet. To clarify, once our app is uninstalled, all Transcy-related code is automatically removed from your store. However, in some rare cases, theme customizations or cached files might cause certain tags to remain.
To assist you further, we’ve just sent a new collaborator request so we can check everything carefully on your store. Please accept the request and let me know once it’s done, and our technical team will promptly investigate and help you clean up any remaining code.
We have noticed that one of our colleagues is in touch with you via email. Please let them know if you need further support
Best Regards
Brian
Transcy by FireGroup Technology
Later Later Update:
They found a solution for me :)
LATER UPDATE:
After 10 hours, customer support can't help me translate a page. I lost a lot of time. I swear to god if there would be another app that does what Transcy does, I would switch!
Initial review:
Had a problem that was fixed eventually by customer support.
Hi Horia,
This is Peter and we're deeply sorry for any inconvenience causing to your experience
We have seen that one of our colleagues provided an explanation and the relevant solution as well, please check your email and let them know if you need further support
Hope to hear from you soon
Regards,
Peter
Transcy by OneCommerce
Super customer service :) Giselle was really helpful
General things about the app is fine however if some features is added it would be great.
Most critical one is: Ability to automatically translate or change the photos or videos in product descriptions.
Hi there,
Here's Oriana from Transcy. Thank you so much for your awesome comments, we're really happy to know that you love our app & support.
In addition, using Transcy combined with general knowledge about e-commerce market via our OneCommerce blogs at https://onecommerce.io/blog/ which might be helpful for your business
Please, don't hesitate to reach us for any queries or concerns via our live chat or email us at support@transcy.io
Regards,
Oriana
Transcy by OneCommerce
Translating the store is a real chore and Shopify does not support all required translations. That is why we decided to give Transcy a try. So far, it has worked really well although it is not always intuitive to operate. The support is really good though so that problem is mitigated by the professional assistance one can get.
Hi there,
Here's Kane from Transcy. Thanks for your great review and your feedback about our support would be really meaningful to me. Rest assured that we will do our best to deserve your trust.
More than this, our OneCommerce blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://onecommerce.io/blog/
If you have any questions or need help, feel free to contact us at any time via our live chat or email us at support@transcy.io
Regards,
Kane
Transcy by OneCommerce
This is a scam
Hi sir,
This is Mary from Transcy. We sincerely apologize for the inconvenience you’ve experienced.
Regarding the new pricing issue along with the function app, one of our colleagues has already reached out to you via email with a detailed explanation and proposed solution. Please feel free to reply directly to that email if you need any further clarification or support — we’re more than happy to assist.
Thank you for your time and understanding.
Best regards,
Mary
Transcy by FireGroup Technology
I’ve been using Transcy to manage multiple languages on my Shopify store, and the experience has been outstanding. The app is user-friendly and integrates seamlessly with my store, helping me reach a global audience effortlessly.
A special shoutout to Lee from the support team for the exceptional assistance! Lee was quick, knowledgeable, and went the extra mile to make sure all my questions were answered. I truly appreciate the patience and professionalism shown during our interaction.
I highly recommend this app to anyone looking to expand their store’s reach with multilingual support.
Hi there,
I'm Kaylin from Transcy. Thanks for your positive review.
We hope you have a good experience with our support team and Transcy app.
Additionally, please spend your precious time to visit our OneCommerce blogs at https://onecommerce.io/blog/ in relation to e-commerce knowledge as well as the latest news of Transcy.
If you have any questions or concerns, please feel free to contact us via our live chat or email us at support@transcy.io, we are always willing to help you!
Best Regards
Kaylin
Transcy by OneCommerce
Rapide et efficace
