Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this translation app for its ability to translate third-party apps and display multiple currencies, enhancing the international shopping experience. It's praised for its seamless integration with Shopify and user-friendly interface. The support team is noted for their responsiveness and efficiency, even assisting with tasks like old code removal. Merchants appreciate the automatic content checking feature and DeepL integration. The app is recommended for its functionality, customization options, and excellent customer service.

July 21, 2022

Customer service is amazing Customer service is amazing Customer service is amazing Customer service is amazing

MYOB
Belgium
2 months using the app
February 11, 2023

Great app so far with amazing support. I really appreciate the help from Nim, Lewis and Tee especially.

Glamistika
Saudi Arabia
2 months using the app
OneCommerce.io replied February 14, 2023

Hi Abdulhameed,

This is Enzo from Transcy. Thank you so much for your generous review.

We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for an amazing customer like you.

In case you do not know, our OneCommerce blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://onecommerce.io/blog/

If there's anything else we can do to help, please let us know via our 24/7 live chat or email us at support@fireapps.io

Regards,
Enzo
Transcy by OneCommerce

April 12, 2021

Provide some detail about what you did or did not enjoy about using this app. Your comments can help other merchants decide whether to use this app.

ADAEE
China
2 months using the app
OneCommerce.io replied April 13, 2021

Hi changzhusong,

This is Sarah from Transcy - Translate Language and Convert Currency Customer Support Team. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for Transcy users like you.

Along with Transcy, we extremely advise you to check our blog at https://fireapps.io/blog which has been a great source for merchants in e-commerce market.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Sarah
Transcy - Translate Language and Convert Currency

December 10, 2021

Very good, easy to use, although there was a little problem, the customer service was very patient and helped me solve it.

Roidara Store
China
2 months using the app
OneCommerce.io replied December 13, 2021

Hi Zhang,

I'm Mirabel from Transcy - Translate Language and Convert Currency Customer Support Team. It sounds like you had a good time with us.

Thanks for taking the time to share your feedback with Transcy. I'm glad we were able to meet your expectations!

Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://fireapps.io/blog for latest news regarding not only Transcy, but also other apps from FireApps and e-commerce tips which might be helpful for your business.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Best Regards
Mirabel
Transcy - Translate Language and Convert Currency

October 30, 2021

It's the most useful and successful translation app I have ever seen The application provides a quick support with sincere attention.

CIRCLES
Türkiye
2 months using the app
OneCommerce.io replied November 1, 2021

Hi Destek

This is Andrew from Transcy - Translate Language and Convert Currency Customer Support Team. Thank you so much for your generous review.

We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for an amazing customer like you.

In case you do not know, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog

If there's anything else we can do to help, please let us know via our 24/7 live chat or email us at support@fireapps.io

Regards,
Andrew
Transcy - Translate Language and Convert Currency

November 24, 2022

Great service. The support was amazing and did help me thourgh all the installation. Now my shop is running

Jagtbutikken
Denmark
2 months using the app
OneCommerce.io replied November 24, 2022

Hi Frederik,

This is Kieran from Transcy. We are glad that you have had a great experience with our support when using Transcy. Thank you for using and trusting us.

Last but not least, we really encourage you to check our blog at https://onecommerce.io/blog/ for latest news regarding not only Transcy, but also other apps from OneCommerce as well as updating more e-commerce tips to your business.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Kieran
Transcy by OneCommerce

November 23, 2022

I used this app to add multiple languages to my website. Its easy to use and support is good. Recommend.

Lanel
Serbia
2 months using the app
OneCommerce.io replied November 24, 2022

Hi Andrej,

This is Jocelyn from Transcy. Thank you so much for your generous review.

We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for an amazing customer like you.

In case you do not know, our OneCommerce blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://onecommerce.io/blog/

If there's anything else we can do to help, please let us know via our 24/7 live chat or email us at support@fireapps.io

Regards,
Jocelyn
Transcy by OneCommerce

July 18, 2021

Fantastic app with amazing support, always happy to help out with issues and their response times are lightning fast. The offering of a free plan is super helpful and gives all the features you require to get started. Lots of customization options so you can really fine tune it to fit in with your store.

EuroWorks Performance
Australia
2 months using the app
OneCommerce.io replied July 19, 2021

Hi Gianluca,

I'm Kate from Transcy - Translate Language and Convert Currency Customer Support Team. Thanks for your positive review.

We hope you have a good experience with our support team and Transcy app.

Additionally, please spend your precious time to visit our blogs at https://fireapps.io/blog in relation to e-commerce knowledge as well as the latest news of Transcy.

If you have any questions or concerns, please feel free to contact us via our 24/7 live chat or email us at support@fireapps.io, we are always willing to help you!

Best Regards
Kate
Transcy - Translate Language and Convert Currency

January 16, 2022

Within 5 minutes my shop was installed in English with the help of their great customer service. Thank you!

Kind Rebel
Netherlands
2 months using the app
OneCommerce.io replied January 17, 2022

Hi Anne,

This is Neil from Transcy - Translate Language and Convert Currency Customer Support Team. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for Transcy users like you.

Along with Transcy, we extremely advise you to check our blog at https://fireapps.io/blog which has been a great source for merchants in e-commerce market.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Neil
Transcy - Translate Language and Convert Currency

November 14, 2022

everythng is perfect custom support is so goodd they helped me a lot, reccomended , all is customizable

smallkings
Italy
2 months using the app
OneCommerce.io replied November 15, 2022

Hi Vasyl,

My name's Kelly from Transcy. We really appreciate your feedback and comment about your experience when using Transcy and loving our support.

Also, I would be more than happy to make your business more and more increasingly if you spend your precious time to visit our blog at https://onecommerce.io/blog/ for the latest news regarding not only Transcy, but also other OneCommerce applications and e-commerce tips.

If you need any further assistance, please let us know via our 24/7 live chat or email us at support@fireapps.io

Regards,
Kelly
Transcy by OneCommerce