Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this translation app for its ability to translate third-party apps and display multiple currencies, enhancing the international shopping experience. It's praised for its seamless integration with Shopify and user-friendly interface. The support team is noted for their responsiveness and efficiency, even assisting with tasks like old code removal. Merchants appreciate the automatic content checking feature and DeepL integration. The app is recommended for its functionality, customization options, and excellent customer service.

October 17, 2021

Great application , helps me translate my store to many languages and display it in many currencies .

Lamodekwt
Kuwait
2 months using the app
OneCommerce.io replied October 18, 2021

Hi Ebtisam,

I'm Imelda from Transcy - Translate Language and Convert Currency Customer Support Team. Thanks for your positive review.

We hope you have a good experience with our support team and Transcy app.

Additionally, please spend your precious time to visit our blogs at https://fireapps.io/blog in relation to e-commerce knowledge as well as the latest news of Transcy.

If you have any questions or concerns, please feel free to contact us via our 24/7 live chat or email us at support@fireapps.io, we are always willing to help you!

Best Regards
Imelda
Transcy - Translate Language and Convert Currency

March 4, 2022

Ik had problemen met het correct instellen van de app. Zenny was zo vriendelijk om me bij te staan. Zeer vriendelijk gesprek gehad met zeer goede hulp. Zeer goede service. Deze app werkt te gek en is zeker aan te raden. Zeker ook de back-office service is perfect.

Goodient
Belgium
2 months using the app
OneCommerce.io replied March 6, 2022

Hi Theo,

Here's Marcus. Thank you so much for your awesome comments, we're really happy to know that you love our app & support.

In addition, using Transcy combined with general knowledge about e-commerce market via our blogs at https://fireapps.io/blog which might be helpful for your business

Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at support@fireapps.io

Regards,
Marcus
Transcy - Translate Language and Convert Currency

March 19, 2022

I had a technical problem with the product page, where the price of the product was not displayed in the second language. So I turned to the support team and they solved my problem very quickly and professionally and now my page looks all right, thank you very much.

Momius
Italy
2 months using the app
OneCommerce.io replied March 21, 2022

Hi Xinrui,

Here's Oriana. Thank you so much for your awesome comments, we're really happy to know that you love our app & support.

In addition, using Transcy combined with general knowledge about e-commerce market via our blogs at https://fireapps.io/blog which might be helpful for your business

Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at support@fireapps.io

Regards,
Oriana
Transcy - Translate Language and Convert Currency

Edited June 24, 2021

Thanks to Jane who has been very effective for my store translation. Highly recommend this app for a good Translated store .

Fanitoo
Germany
2 months using the app
OneCommerce.io replied June 25, 2021

Hi Thierno,

Here's Issac from Transcy - Translate Language and Convert Currency Customer Support Team. Thanks for your great review and your feedback about our support would be really meaningful to me. Rest assured that we will do our best to deserve your trust.

More than this, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Issac
Transcy - Translate Language and Convert Currency

March 31, 2023

J'ai eu pas mal de questions / problèmes , le support a été très réactif pour m'aider à corriger ceux-ci

Vinyl Way
France
2 months using the app
OneCommerce.io replied April 4, 2023

Hi there,

Here's Emma from Transcy. Thanks for your great review and your feedback about our support would be really meaningful to me. Rest assured that we will do our best to deserve your trust.

More than this, our OneCommerce blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://onecommerce.io/blog/

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Emma
Transcy by OneCommerce

August 26, 2022

Transcy support is extremely helpful. This is our go to app for Lang/Currency translation. Works as intended. Also redirect is actually working compared to Shopify Geolocation which is a mess.

Slick Deals
United States
2 months using the app
April 8, 2022

Very useful product. Not too expensive. And the corresponding speed of customer service is very fast. recommend!

peachybubbletoys-sex
China
2 months using the app
OneCommerce.io replied April 13, 2022

Hi there,

This is Kieran. We are glad that you have had a great experience with our support when using Transcy. Thank you for using and trusting us.

Last but not least, we really encourage you to check our blog at https://fireapps.io/blog for latest news regarding not only Transcy, but also other apps from FireApps as well as updating more e-commerce tips to your business.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Kieran
Transcy - Translate Language and Convert Currency

April 9, 2022

Sehr freundlicher, kompetenter und vor allem schneller Kundenservice. Ist wirklich zu empfehlen da man gute Hilfe bei der Einrichtung bekommt. Besonders gut fand ich das man sehr gute und verständliche Beschreibungen bekommen hat, wie man alles einrichtet.

One Fitness World
Germany
2 months using the app
OneCommerce.io replied April 16, 2022

Hi there,

I'm Bellamy. We would like to thank you for such a wonderful review of you.

Your feedback really means a lot to our Transcy team and we have been trying our best to develop and improve Transcy to serve you and meet your demand.

At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://fireapps.io/blog for for latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips.

Our Support Team is always available 24/7 so please do not hesitate to let us know if you need any help via live chat or email us at support@fireapps.io

Regards,
Bellamy
Transcy - Translate Language and Convert Currency

July 21, 2022

Customer service is amazing Customer service is amazing Customer service is amazing Customer service is amazing

MYOB
Belgium
2 months using the app
February 11, 2023

Great app so far with amazing support. I really appreciate the help from Nim, Lewis and Tee especially.

Glamistika
Saudi Arabia
2 months using the app
OneCommerce.io replied February 14, 2023

Hi Abdulhameed,

This is Enzo from Transcy. Thank you so much for your generous review.

We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for an amazing customer like you.

In case you do not know, our OneCommerce blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://onecommerce.io/blog/

If there's anything else we can do to help, please let us know via our 24/7 live chat or email us at support@fireapps.io

Regards,
Enzo
Transcy by OneCommerce