Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to translate websites into multiple languages, aiding in global business expansion. They value its user-friendly interface, customizable features, and currency conversion functionality. The machine translate option, automatic content checking, and third-party app translation are also well-received. The app's customer support is praised for their responsiveness and 24/7 availability. The integration with DeepL, seen as superior to Google Translate, is another notable feature. This app is viewed as a valuable tool for accurate translations and localization strategies.

January 9, 2024

Cris supported us very fast, friendly and super efficient! Thank you!

Secend.ch
Switzerland
About 2 years using the app
OneCommerce.io replied January 17, 2024

Hi Laurin,

I'm Bellamy from Transcy. We would like to thank you for such a wonderful review of you.

Your feedback really means a lot to our Transcy team and we have been trying our best to develop and improve Transcy to serve you and meet your demand.

At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://onecommerce.io/blog/ for for latest news regarding not only Transcy, but also other our OneCommerce applications and e-commerce tips.

Our Support Team is always available 24/7 so please do not hesitate to let us know if you need any help via live chat or email us at support@fireapps.io

Regards,
Bellamy
Transcy by OneCommerce

December 30, 2023

app works well, I had a small problem that it doesn't translate two sentences, but I contacted assistance, after 3 minutes, Giselle already responded to me and intervened to solve the problem. she solved my problem in less than 5 minutes, I'm really satisfied with the service. Thank you

KASER
Hong Kong SAR
20 days using the app
OneCommerce.io replied January 2, 2024

Hi Zeng,

Here's Oriana from Transcy. Thank you so much for your awesome comments, we're really happy to know that you love our app & support.

In addition, using Transcy combined with general knowledge about e-commerce market via our OneCommerce blogs at https://onecommerce.io/blog/ which might be helpful for your business

Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at support@fireapps.io

Regards,
Oriana
Transcy by OneCommerce

January 3, 2024

The app has been very helpful and I wouldn't have been able to use in properly on my store without the assistant and help of Giselle.

365D7
United States
2 months using the app
OneCommerce.io replied January 17, 2024

Hi there,

Here's Kane from Transcy. Thanks for your great review and your feedback about our support would be really meaningful to me. Rest assured that we will do our best to deserve your trust.

More than this, our OneCommerce blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://onecommerce.io/blog/

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Kane
Transcy by OneCommerce

January 16, 2024

New apps are installed on my website and I always have no clue. Especially when I want to design the app in the style of my website, the customer service of this app always appears in time, which is very useful for people like us who don’t understand code. It can be said to be a very good app.

CNC TATTOO SUPPLY
China
2 days using the app
OneCommerce.io replied January 17, 2024

Hi QUANYU,

I'm Kaylin from Transcy. Thanks for your positive review.

We hope you have a good experience with our support team and Transcy app.

Additionally, please spend your precious time to visit our OneCommerce blogs at https://onecommerce.io/blog/ in relation to e-commerce knowledge as well as the latest news of Transcy.

If you have any questions or concerns, please feel free to contact us via our 24/7 live chat or email us at support@fireapps.io, we are always willing to help you!

Best Regards
Kaylin
Transcy by OneCommerce

December 3, 2023

I have yet to find a customer help service line experience that has run as smoothly and efficiently as the experience I hav just had with Giselle. She understood my request quickly and fixed it via coding even quicker. I'm blown away and oh so very happy!

The Trove
Qatar
4 months using the app
OneCommerce.io replied December 5, 2023

Hi there,

Here's Jena from Transcy. Thank you so much for your greathearted review.

Besides that, to make your experience better, we will keep on improving our services for valued Transcy users like you. Thank you for the loving words you've shared, and thank you for being the best part of Transcy.

Also I highly recommend you to check our blog for latest news regarding not only Transcy, but also other our OneCommerce applications - a leading eCommerce Solution Platform, more than that at https://onecommerce.io/blog/

If you have any further questions, please feel free to contact us via our 24/7 live chat, or email us at support@fireapps.io

Regards,
Jena
Transcy by OneCommerce

January 24, 2024

This app just does everything what it should do. Especially Comel helped me really well with my concern. The support is 24/7 available.

Pepe the Cat
Germany
3 days using the app
OneCommerce.io replied February 6, 2024

Hi there,

Here's Kane from Transcy. Thanks for your great review and your feedback about our support would be really meaningful to me. Rest assured that we will do our best to deserve your trust.

More than this, our OneCommerce blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://onecommerce.io/blog/

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Kane
Transcy by OneCommerce

November 29, 2023

Giselle was quick and effective. What a simple tool to add translation to our site. We have a new safety helmet good for biking and skateboarding.

airnoggin
United States
Over 1 year using the app
OneCommerce.io replied December 5, 2023

Hi there,

I'm Bellamy from Transcy. We would like to thank you for such a wonderful review of you.

Your feedback really means a lot to our Transcy team and we have been trying our best to develop and improve Transcy to serve you and meet your demand.

At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://onecommerce.io/blog/ for for latest news regarding not only Transcy, but also other our OneCommerce applications and e-commerce tips.

Our Support Team is always available 24/7 so please do not hesitate to let us know if you need any help via live chat or email us at support@fireapps.io

Regards,
Bellamy
Transcy by OneCommerce

November 29, 2023

Great support. The app works well. The support is super prompt and always available!
you need to understand the way it thinks and than it becomes a great app.
Still. I suggest to developers to add a general filter to find what you need to translate!

Milano Sake Challenge
Italy
5 months using the app
OneCommerce.io replied December 5, 2023

Hi there,

This is Patrick from Transcy. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for Transcy users like you.

Along with Transcy, we extremely advise you to check our OneCommerce blog at https://onecommerce.io/blog/ which has been a great source for merchants in e-commerce market.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Patrick
Transcy by OneCommerce

December 13, 2023

It's a really good and reliable translation app, especially when translating third-party apps. Transcy works very well.
I always had questions and minor problems, but the entire support team (especially “Clara”) always helped me very quickly.

However, I have to deduct one star because the translation of the same words in different products was not consistent (upper case, lower case) and I had to rework a few things as a result.
And it takes a while to find your way around the menu, the navigation could be a bit clearer and easier.

Once you get used to it and understand the menu and navigation, it's a "very good" translation app overall.

RolConArt
Austria
3 months using the app
OneCommerce.io replied December 14, 2023

Hi Roland,

This is Kieran from Transcy. Thanks for your feedback

We have noted your points and will take a look into consideration to improve the app in the better way

Last but not least, we really encourage you to check our blog at https://onecommerce.io/blog/ for latest news regarding not only Transcy, but also other apps from OneCommerce as well as updating more e-commerce tips to your business.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Kieran
Transcy by OneCommerce

January 21, 2024

I wanted to express my gratitude for Giselle's amazing support. She swiftly resolved my HTML code issue with expertise and professionalism. Congrats to your team for excellent customer service!

The Grit Shop
Mexico
16 days using the app
OneCommerce.io replied January 24, 2024

Hi Daniel,

I'm Kaylin from Transcy. Thanks for your positive review.

We hope you have a good experience with our support team and Transcy app.

Additionally, please spend your precious time to visit our OneCommerce blogs at https://onecommerce.io/blog/ in relation to e-commerce knowledge as well as the latest news of Transcy.

If you have any questions or concerns, please feel free to contact us via our 24/7 live chat or email us at support@fireapps.io, we are always willing to help you!

Best Regards
Kaylin
Transcy by OneCommerce