shopUpz ‑ Etsy Sync & Import

I do not recommend this app.
Because the support is the worst.
Thanks for wasting a lot of my time.
Initial synchronization is not possible, so I use Japanese for SKU for support
I am sending you an image.
Support Shirly confirmed the image, but instead of telling me that the initial synchronization was not possible due to the Japanese language, she told me another reason.
And even if I did what she said, I couldn't get the initial synchronization, so I asked for support again, and this time I was told that the Japanese was the cause.
Hey you? Did you know that my SKU is in Japanese from the beginning?
why didn't you say it first?