Reviews (28)
Worst customer service I've ever had from a POD company. I've had to stop using them for most products because they do not backup their products. My customer received one of their products with a massive cut in it and they want me to have them take all these new photos. No. Literally every single other POD company I use would accept the customer email and photo of the product defective. Not POPCUSTOMS. They want you to jump through crazy hoops just so they can save $20. Not the first time something like this has happened. I'm over it.
Hi there,
Thank you for your review and sorry to hear you are not happy with our customer service. I hope I can clarify with you, ragarding the issue of cuts on the product, we typically require customers to provide photos of the external packaging to confirm whether the damage occurred during transit.
This is our standard procedure for handling such cases and is not intended to avoid taking responsibility.
POPCUSTOMS
business@popcustoms.com