Reviews (5)
Cant install the app, server error 500. Tried clearing cash, cookies and and all that jazz. Switching back to bobgo. Horrible App.
Hello Flock Fashion & Accessories,
We are incredibly sorry for this frustrating experience, and we completely understand your anger. A 500 error is an internal server-side error on our end, meaning you are entirely right, clearing your cache and cookies wouldn’t have fixed it, and we deeply apologise for the time you wasted trying to troubleshoot a glitch in our system.
We completely understand why you would switch over to Bob Go to keep your business moving, as reliable fulfilment is everything. However, we would love the opportunity to fix this installation glitch and earn your partnership.
Because a 500 error requires us to inspect our backend server logs for your specific store connection, we need our engineering team to manually intervene. If you are willing to give us one more chance to get this right, please email us directly at it@thecourierguy.co.za with the subject line "Installation 500 Error - Urgent" and include your Shopify store URL.
We will prioritise your store immediately, bypass the standard queue, and have a senior technician investigate exactly why the server rejected the installation.
Thank you for holding us accountable, and we hope to have the chance to turn this around for you.
