Transcy: AI Language Translate

Transcy: AI Language Translate

Reviews (2,566)

Overall rating
4.5
Counts per rating level
  • 89% of ratings are 5 stars
    2.3K
  • 5% of ratings are 4 stars
    117
  • 1% of ratings are 3 stars
    24
  • 1% of ratings are 2 stars
    19
  • 4% of ratings are 1 stars
    113
All reviews
Edited September 22, 2025

Since they integrated AI, the whole system is crashing and glitching all the time. And you can't find a human support.

Aerix Co
Taiwan
About 3 years using the app
FireGroup replied September 12, 2023

Hi there,

This is Jocelyn from Transcy, and we're deeply sorry for any inconvenience caused to your experience

When you start a new chat with us, you'll first interact with our AI assistant. We've implemented AI as an initial layer of support. Regarding the AI, I want to share that due to limited resources and our human support team not operating 24/7, . The goal is to help resolve common issues quickly, and only when the AI cannot resolve your issue is your request escalated to a human operator.

We understand that our current AI service still has limitations, and we are diligently working to improve its quality every day to provide a better and more efficient experience for our users

We have noted that one of our colleagues is assisting with your case. Please let them know if you need further support

Regards,
Jocelyn
Transcy by FireGroup Technology