Route Protection and Tracking

Route Protection and Tracking

Reviews (335)

Overall rating
3.5
Counts per rating level
  • 69% of ratings are 5 stars
    232
  • 5% of ratings are 4 stars
    17
  • 2% of ratings are 3 stars
    6
  • 4% of ratings are 2 stars
    15
  • 19% of ratings are 1 stars
    65
All reviews
November 12, 2023

Customer service is unresponsive and promises a 2-5 day wait for fee installations, but delays extend beyond 2 weeks. The chat option is manned by a bot, not a person, leading to prolonged response times via email. Ultimately unhelpful, I uninstalled the app and suggest exploring alternatives. As a business owner, this level of customer service is unacceptable.

amplety
United States
4 months using the app
RouteApp LLC replied November 13, 2023

Hi there,

We sincerely apologize for any issues you may have experienced with Route. Our top priority is to assist directly with any shortcomings and ensure that any issues are rectified. A member of our team will be contacting you within the next 1-2 business days to discuss how we can address and resolve this issue.

All the best,

Skylar, Customer Service