Reviews (201)
The team goes above and beyond to make things right. These guys are not outsourced and doing the job without context or care (think Amazon support).
If an app didn't care about their business, then they certainly wouldn't care about yours either. In this case, the entire team works in every customer's best interest and at heart they truly care about their business.
As an aside, i've come to appreciate their understanding of Shopify's ecosystem, the technical considerations and limitations, and so forth. I'll recommend them to others.
Thanks for taking the time to leave such a thorough review. I'm truly sorry about the poor experience you've had with our app. We're taking your feedback very seriously and are working through it with our developers. I'll also be reaching out to you personally - we've let you down, and we want to make this right!
Hannes Bez | Director of Customer Experience