Reviews (198)
Refine
-
By rating
Roel at support and fixing stuff is great
Roel will be happy to see this, Zuluf! We’re glad he’s been able to help with fixes and keep things running smoothly for you.
Had mooi geweest, maar helaas werkt de app niet altijd goed wanneer klanten snel afrekenen via bijvoorbeeld Google Pay of PayPal. Daardoor werd de korting regelmatig niet verwerkt. Het gevolg was dat klanten achteraf ontdekten dat zij geen korting hadden gekregen, wat natuurlijk voor irritatie zorgde.
Om teleurstellingen en klachten te voorkomen hebben wij besloten deze app niet meer te gebruiken. Jammer, want het idee was goed, maar in de praktijk werkte het voor ons niet betrouwbaar genoeg.
Thank you for explaining this so clearly. We’re sorry the discount was not applied consistently when customers used faster checkout options like Google Pay or PayPal, especially since that can understandably lead to confusion after purchase.
Our team will reach out by email, and if you’re open to reinstalling the app temporarily, we’d be glad to review the setup and order examples directly so we can confirm the cause and help you avoid this issue going forward.
- BDN Management Team
We use this app in our shop and for the most part this works very seamlessly. It has saved us a lot of time messaging customers and creating the draft orders ourselves with the bulk discount. If we ever have issues, the support team is quick to respond and fix the issue on our site while I can focus on my business!
Thank you for the 5-star review Greek Letter Co.! We appreciate your support.
Not actually unlimited on the paid plan. We received an error after 22 discount groups that we were approaching the max file size. The 33 groups each had 3 discount tiers.... this is far from unlimited....
Yes, the file size is a limitation of Shopify, however, the app makers know this, it's in their FAQ, yet they advertise unlimited discount groups....
Hi Pavilion - Wholesale Outlet and team,
Thank you for your feedback and for highlighting this issue. We’d love the opportunity to investigate further and identify what’s causing the error in your setup. Could you please reinstall the app so our developers can take a closer look? Resolving this is a priority for us, and we want to ensure the app meets your expectations. Let us know once it’s reinstalled, and we’ll get right to work!
Thank you for your understanding and we hope to hear from you soon.
not working properly. when you increase the quantity in the shopping cart, the item gets removed
We're very sorry to hear that adjusting the quantity in the cart isn't working as expected. Our team is happy to help to help make this right! We will reach out to you ASAP to help out.
-Bulk Discounts Merchant Support team
Worked great for many years. Recently, they could not get it to work on my store. They say they have customer service till 8pm but they barely respond. They haven't updated the app yet for the new Shopify. Also, they asked me to delete and reinstall app. When I reinstalled app, they wanted me to pay the new increased price.
Hey Amit, you're right - we let you down, and I'm sorry for that. We fixed the issue you were struggling with, but it obviously came too late. I'll be reaching out to you by email - I really hope we can win your trust back somehow.
Hannes Bez | Director of Customer Support
The team goes above and beyond to make things right. These guys are not outsourced and doing the job without context or care (think Amazon support).
If an app didn't care about their business, then they certainly wouldn't care about yours either. In this case, the entire team works in every customer's best interest and at heart they truly care about their business.
As an aside, i've come to appreciate their understanding of Shopify's ecosystem, the technical considerations and limitations, and so forth. I'll recommend them to others.
Thanks for taking the time to leave such a thorough review. I'm truly sorry about the poor experience you've had with our app. We're taking your feedback very seriously and are working through it with our developers. I'll also be reaching out to you personally - we've let you down, and we want to make this right!
Hannes Bez | Director of Customer Experience
Had a small glitch / string error - contacted the team and within a minuet they replied. Amandeep was super helpful and the error was resoled straight away. if you're looking for a bulk discount app - this is the one. does exactly what it says on the tin.
100% satisfied every time.
Greetings Twink Candle Company,
Thank you for taking the time to leave us this great review! It is great to hear that Amandeep was able to help you quickly and resolve your desired results. We want to keep you 100% satisfied, so never hesitate to reach out if you run into any problems, questions, or comments.
Stephanie and the Customer Support Team
Amazing customer support who goes beyond the boundaries of the own app and investigates potential conflicts with other integrations.
Works pretty fine!
Wow, thank you for such an incredible review! 🌟
It really means a lot that you noticed the extra effort. We know how important it is for everything in your store to work seamlessly together, so we’re always happy to look beyond our own app and dig into possible conflicts with other integrations when needed.
Thanks again for your trust and kind words. We’re here anytime you need us.
They are quick to respond. They offer helpful videos to address changes, updates, and troubleshooting. The service is excellent and fast.
Hi Region 13 Products and team!
Thank you so much for taking the time to leave us a review! Our team really appreciates your support.
If you need help with anything else, you know where to reach us!
