Reviews (98)
I think it takes too long to hear response back from Customer Service. People are starting to make orders and have questions about their orders I can't answer.
Hey,
We sincerely apologize for any inconvenience caused by the delay in our customer service responses. We understand how frustrating it can be to wait for assistance, especially when you have questions about your order.
We acknowledge that there has been some time spent confirming the color of the shoes in our communication. Seven days ago, we sent you a production request, awaiting your confirmation before proceeding to avoid any unnecessary issues. Your reply was received three days ago, and on the same day, our customer service team notified the production department to adjust the color of the shoes.
Today, we received your inquiry about the status of your order, and I'm pleased to inform you that we have upgraded your shipping method to the fastest available option at no additional cost.