Reviews (410)

Overall rating
4
Counts per rating level
  • 66% of ratings are 5 stars
  • 13% of ratings are 4 stars
  • 8% of ratings are 3 stars
  • 5% of ratings are 2 stars
  • 9% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate the wide variety of products and customization options available, especially for unique items like shoes and watches. They praise the user-friendly interface, high-quality prints with vibrant colors, and responsive customer service. The competitive pricing and seamless integration with online stores are also highlighted, making it easier for merchants to manage sales and improve profit margins.

November 29, 2024

The shoe customization options are impressive, with an extensive variety to choose from. The design possibilities are exciting, and I appreciate the creative freedom offered. Unfortunately, there's no feature to save works in progress, which is frustrating when creating complex designs. The app's stability issues are also concerning — frequent freezes force users to restart their design process from scratch, wasting time and effort.

Shabti
Canada
8 months using the app
September 4, 2024

FOR DESIGNING THE SHOES IF EACH TEMPLATE COULD BE SEPARATED SO WE CAN DESIGN EACH PART AND ASPECT OF THE SHOE. ALSO IF MORE SELECTIONS CAN BE ADDED FOR KIDS SUCH AS AIR FORCE 1 AND JORDAN SHOES THAT WOULD BE AWESOME!

IAMWIERDOWEAR
United States
Over 3 years using the app
December 3, 2024

One of the best customer services I've experienced in any of the business I've dealt with, Lisa was very quick and very knowledgeable. Made my whole experience at Jet Print an incredible experience. Their app and system is very friendly user as well.

AUKUSO
Australia
6 days using the app
October 7, 2024

I HAVE BEEN ASKING FOR THIS FEATURE SINCE APRIL 2024. FOR DESIGNING THE SHOES IF EACH TEMPLATE COULD BE SEPARATED SO WE CAN DESIGN EACH PART AND ASPECT OF THE SHOE. THE APP WAS JUST UPGRADED AND ITS DISAPPOINTING THAT THIS WASN'T ADDRESSED.

FZwear
United States
10 months using the app
September 20, 2024

My experience with JetPrint: Print On Demand has been nothing short of inspiring. From the moment I started using their services, I was struck by how seamlessly they integrate creativity and convenience. The platform allows you to bring your unique designs to life, offering a vast array of products to choose from.

The quality of the prints is exceptional, with vibrant colors and sharp details that truly showcase the artistry behind each design. What truly sets JetPrint apart is their commitment to customer satisfaction; the team is responsive and eager to help, ensuring that your vision is realized.

As I created and shared my products, I felt a renewed sense of purpose and excitement. JetPrint empowers creators like me to turn our ideas into tangible items that can inspire others. Whether you're an artist, entrepreneur, or someone with a passion for design, JetPrint provides the tools to elevate your work and reach a wider audience. It's not just about printing; it's about making dreams a reality.

Jackson JoJaxs®
United States
4 days using the app
September 7, 2024

JetPrint: My Go-To for Print-on-Demand Success

I've been using JetPrint: Print on Demand for several months now, and I'm incredibly impressed with the platform. It's become my go-to solution for creating and selling custom merchandise.

The interface is incredibly user-friendly, even for someone like me who's not particularly tech-savvy. I was able to easily upload my designs, choose from a wide variety of products, and set my prices.

The print quality is outstanding. I've ordered several samples for myself, and the colors are vibrant, the details are sharp, and the overall look is professional. I'm confident that my customers will be thrilled with their purchases.

The customer service team is fantastic. They're always quick to respond to my questions and concerns, and they're always happy to help. I feel like I have a true partner in JetPrint.

Overall, I highly recommend JetPrint: Print on Demand to anyone looking for a reliable, user-friendly, and high-quality print-on-demand solution. It's been a game-changer for my business, and I'm excited to continue using it in the future.

Grits and Glitter Designs
United States
3 days using the app
September 9, 2024

Upgrade your app by adding click one Radio button to update the cost of the product. add one price change for all.

Part two, add lock image into place. So it does not move.

SunWhys
United States
29 days using the app
JetPrint Fulfillment replied September 11, 2024

Hey there,

We’re sorry to hear that you’ve had a frustrating experience with our app.

First, for products with multiple attributes, our app does allow you to set prices for all variants with a single click. For example, with product number 312, if you adjust the price for the "Black" option, it will automatically update the prices for both "Men" and "Women" options under that attribute.

However, for products with a single attribute, such as just "size," the price cannot be uniformly modified during synchronization at this time. We have noted your feedback, and it has been added to our development waiting list.

Second, we won't be considering the layer-locking function for now since we allow multiple layers to be dragged and moved together. If you don't want to move a specific layer, simply select the other layers instead.

If you have any further suggestions or need assistance, please reach out to our customer service team.

Thank you for your understanding.

August 5, 2024

At this point I would not recommend.
Hi, I have redone the Hoodies, Codes as follows 8m5pcq7l , c5d7ldnc

All these products were done on your app, and are listed in My Products with codes 7o7j46s4 & h8ob4c43
These are for an event so do what you can and refund me for what you can”t I need them for the 20/8/24

From: Lisa from JetPrint Print On Demand
Sent: Monday, August 5, 2024 12:26 PM
To: Brian Easton
Subject: Re: I received this email, Hi here, for order O_240802_00544, we have n...

No, we see that your design, but we noticed that these two sku(sku: 7o7j46s4_002、sku: h8ob4c43_007)don't have design, only have mockup, please send your design to us.

We're here to help
Reply directly to this email or through our Messenger

________________________________________

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I designed in you APP and you are going to make me miss my deadline

highway555.store
Australia
Almost 5 years using the app
JetPrint Fulfillment replied August 6, 2024

Hello,
We apologize for the inconvenience caused. We need to explain to you about your order.

All times mentioned are UTC+8.

On August 2, 2024, 9 products were ordered, including 3 hats, 3 polo shirts, 2 hoodies, and 1 dress.

On August 3, our customer service contacted you regarding the missing design drawings for this order. Since we couldn't locate the design drawings, we are unable to proceed with production as planned.
You replied on August 3, stating that all designs are available in our app.

Due to August 4 being a holiday, we informed you on August 5 about the missing hoodie design. On August 5, you redesigned the hoodie. We found one of the design drawings in the redesigned system, but noticed a slight difference in the shoulder design, and you informed us that you need to receive it by August 20.

On August 6, we informed you that we found one design and proceeded with production, but we still couldn't locate the other one. Therefore, on the same day, we sent you a message informing you that if we didn't receive a reply within 24 hours, we would refund the item without the design.

The issue this time arose due to a bug in the production system that prevented us from finding the hoodie design. We sincerely apologize for the inconvenience caused. As a gesture of goodwill for this order, we will upgrade your shipping to fast shipping at no additional cost.

Additionally, we recommend choosing fast shipping for urgent orders in the future.

Lastly, we wish your event great success.
Thank you.

November 30, 2024

Goede POD, makkelijk ontwerpen uploaden en uitstekende klanten service. Als je een vraag stelt via de chat of als je een probleem hebt, krijg je snel antwoord. Pas had ik een storing waarbij de mockups niet zichtbaar waren in mijn shop en melde dit via de chat. Ze hebben echt alles in het werk gesteld om het op te lossen. Dit duurde een paar dagen maar hebben mij steeds goed op de hoogte gehouden. Heel fijn bedrijf.

RonJ Prickly
Netherlands
About 1 year using the app
September 15, 2024

hello,i just upload the product from ur website,but in my store,says this produkt is already sold out,i dont know why,because ur webiste is already connected with my store,can u find out the reason for me,shoul i complete some details in ur website ?

hamma.buybuy
Germany
21 days using the app
JetPrint Fulfillment replied September 17, 2024

Hello,

The reason for the sold-out status is that the Shopify API has been updated. Our technical team is currently working on updating the API.

In the meantime, to help you adjust your product to a sellable state, you can refer to this tutorial:
https://help.jetprintapp.com/en/articles/9799184-how-do-i-change-the-inventory-of-a-product

Thank you.