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Not happy with the quality of the garment. Poor QC before sending out item. Their Customer service is not taking ownership of the poor quality.
I was looking for a perfect necklace and came across the same design symbol I used for the logo Sisters™. I asked to create my own variation so that it will represent the brand and not customized product for customers. They created my personal link for the brand Sisters™ only. I thought that was very professional and super cool they were able to make that happened. Thanks
I've been using Jetprint now for several years. I find them very responsive to feedback and would like to give a shout out to both Mvrica and Lisa for their consistently helpful customer service. Whenever I've asked for a modification to the app or product or suggested a new product they have done their best to help.
I suggested a new product recently and now it's a product that I can customise and sell.
Fantastic. Thanks so much
Tumblers it would be nice if the design could face the front of the tumblers
At this point I would not recommend.
Hi, I have redone the Hoodies, Codes as follows 8m5pcq7l , c5d7ldnc
All these products were done on your app, and are listed in My Products with codes 7o7j46s4 & h8ob4c43
These are for an event so do what you can and refund me for what you can”t I need them for the 20/8/24
From: Lisa from JetPrint Print On Demand
Sent: Monday, August 5, 2024 12:26 PM
To: Brian Easton
Subject: Re: I received this email, Hi here, for order O_240802_00544, we have n...
No, we see that your design, but we noticed that these two sku(sku: 7o7j46s4_002、sku: h8ob4c43_007）don't have design, only have mockup, please send your design to us.
We're here to help
Reply directly to this email or through our Messenger
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I designed in you APP and you are going to make me miss my deadline
Hello,
We apologize for the inconvenience caused. We need to explain to you about your order.
All times mentioned are UTC+8.
On August 2, 2024, 9 products were ordered, including 3 hats, 3 polo shirts, 2 hoodies, and 1 dress.
On August 3, our customer service contacted you regarding the missing design drawings for this order. Since we couldn't locate the design drawings, we are unable to proceed with production as planned.
You replied on August 3, stating that all designs are available in our app.
Due to August 4 being a holiday, we informed you on August 5 about the missing hoodie design. On August 5, you redesigned the hoodie. We found one of the design drawings in the redesigned system, but noticed a slight difference in the shoulder design, and you informed us that you need to receive it by August 20.
On August 6, we informed you that we found one design and proceeded with production, but we still couldn't locate the other one. Therefore, on the same day, we sent you a message informing you that if we didn't receive a reply within 24 hours, we would refund the item without the design.
The issue this time arose due to a bug in the production system that prevented us from finding the hoodie design. We sincerely apologize for the inconvenience caused. As a gesture of goodwill for this order, we will upgrade your shipping to fast shipping at no additional cost.
Additionally, we recommend choosing fast shipping for urgent orders in the future.
Lastly, we wish your event great success.
Thank you.
I like this company. the customer service is very good and responsive. I only issue is how I design my shoes. There is no way to save the design leave and come back to finish the edits. Once you save that is it. If You want to edit you have to start over. It goes for if you leave the page on accident all the work done is lost. Even with the latest updates, my review is still true. Also, I want to add that its hard to see the bleed areas.
Hi... I think that it's wonderful that you offer watches... which is the primary reason that I am using JetPrint... and may end up using for your leather bags. I'm new at this and perhaps I am not using your product editor in which you place the image correctly but it seems like I have to start over from scratch if I have to make changes to the design. When I have used Printify and Printful, they have a way to edit the designs without have to start all over. Lastly, it would be nice to have the one time 5% Sample Discount easily available without having to place the sample order on hold and then requesting the discount from your support team. Thank you! Bob
I am totally happy with this app. They offer products that I can customize and use as my own brand. As I grow they offer excellent products that I can add to my store with new and trusted designs that my customers love. Thank you so much. There's one thing that I would like for them to offer with there custom shoes and that is including it with custom shoe boxes. If I could get my custom shoes with the shoe box that would be greatand I can send it dirrectly to my cusomters and not have to send it to me first then to my customers. Having the shoes inside the shoe box and being able to ship it that way would help me greatly.
FOR DESIGNING THE SHOES IF EACH TEMPLATE COULD BE SEPARATED SO WE CAN DESIGN EACH PART AND ASPECT OF THE SHOE. ALSO IF MORE SELECTIONS CAN BE ADDED FOR KIDS SUCH AS AIR FORCE 1 AND JORDAN SHOES THAT WOULD BE AWESOME!
Their automated system charged me 3 times what i was supposed to pay for an order. The customer service is useless. The automated chat is completely useless. The didn't answer my questions and did not resolve my problem even when i sent them pictures with proofs. They robbed me over $120 dollars! Beware!
Hello,
We're here to voice our protest against your "inaccurate and irresponsible" statements.
To begin with, our automated system is typically off by default. However, in May, you personally activated the automated system and configured it for "automatic payment 3 hours after placing the order." All of these settings were chosen by you, and we had no part in them.
Secondly, when you stated, "The order pays three times," it appears to be a malicious accusation against us. On May 9th (UTC+8), you placed two orders totaling US$126.96 and US$42.13 respectively. The US$126.96 order consisted of 4 products (three pairs of shoes and one hoodie), while the $42.13 order comprised 2 products (two pairs of shoes). The $42.13 order is the one you intended to make, whereas the $126.96 charge is for another order due to your active setup of automatic deductions. Therefore, your assertion is unfounded as there are indeed two separate orders.
Thirdly, you claimed: "Customer service is useless and we didn't answer any of your questions." On May 9 (UTC+8), you reached out to us regarding a deduction request, but we only located your US$42.13 order at that time. When you contacted us again on May 15th, we reiterated: "You set up automatic payment, and the US$126.96 you paid is a separate order of yours."
You never explicitly informed us of your desire to cancel the US$126.96 order.
Lastly, we take responsibility for any shortcomings on our part, but we reject any unfounded accusations. Furthermore, upon your objection, we have already cancelled your order and will refund the fee to your payment account within (2-3 business days).
We strongly advise you to deactivate automatic payment settings and switch to manual settings to prevent any unnecessary losses.
Thank you.