JetPrint: Print On Demand , 357 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its extensive product range, quality offerings, and intuitive design interface. They commend its smooth integration with online stores and quick custom design creation and selling capabilities. The responsive customer service, fast shipping times, and reasonable prices are also highly valued. The app's ease of use in product setup is particularly praised, making it a cost-effective choice for new businesses.
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Having to start every design from scratch. Need to be able to copy layouts (or save templates), and replace images with the same position and dimensions.
Copy needs to also copy tags & descriptions, as adding these in repreatedly.
Need a Pattern function, to repeat tiled patterns. Am having to save multiple files with different dimensions (e.g. 6x6, 9x9...) for each product.
EDIT: Patterns have just been added, but unable to centre the pattern on the product.
The is great! I love the all over big prints on the products! Maybe add some men wearing the bomber jackets so it could be added to a men's clothing store.
excellent
Never received a tracking update for the item, my account always stated "in production" 3 weeks after the order was placed. When the item finally arrived ANOTHER BRAND'S merchandize was with the product. I initially thought it was a joke: No Quality control, no accountability. Save your brand - partner somewhere else.
Hey,
Thank you for your suggestion. Currently, each of our orders comes with a tracking number and is updated synchronously based on the order status.
According to our investigation, you placed only one order with us in 2023. This order was paid on November 14th (UTC+8), and it arrived on November 28th (UTC+8). It took a total of 14 days from order payment to order delivery.
After you received the goods, our customer service department did not receive any information from you regarding the order. If there is an order error or any other issue, you can contact our customer service within 30 days of receiving the product for a refund.
They are not responsive to emails and messages. However the app appears to run smoothly.
Hey there,
We're sorry for the delay in getting back to your emails and messages promptly. Cus most of our employees were on vacation for Chinese New Year celebrations and a little more slowdown than we had hoped for, but we back now. And we're fully committed to addressing your concerns as quickly as possible.
Nice App. You need more current shoes, Chunky, Big Bottoms, Stacks etc. MOre comperable to popular brand styles. I do like the app though.
Hey there,
Thank you for your feedback and for your continued support of JetPrint.
We want to sincerely apologize for the delay in addressing your request for more current shoe styles, including Chunky, Big Bottoms, and Stacks. We take customer feedback seriously, and we want to assure you that your request was submitted to our production department early on. Unfortunately, this project had to be paused due to unforeseen challenges.
It's important to note that the development of new shoe styles entails significant investment, both in terms of time and resources. We have invested substantial funds in acquiring equipment and materials for these endeavors. Regrettably, despite our best efforts, some projects have not yielded the desired results, and the equipment purchased for these purposes now sits unused.
Moreover, we understand that shoe preferences can vary greatly among our diverse customer base. While we strive to offer a wide range of styles, it's challenging to ensure that every shoe will resonate with everyone. Nevertheless, we are committed to continuously improving our product selection and welcome any further suggestions for new shoe designs.
Once again, we appreciate your feedback and your loyalty to JetPrint.
Thanks.
I have really enjoyed adding my designs to their products. It's fun and makes some really nice merchandise!
I am currently using both JetPrint and Printful for my storefront; and I will say, that while JetPrint offers a much wider variety of items to choose from, Printfu; has it firmly beat in the editing department. The interface for designing my products is clunky and takes marginally more time, ending on a somewhat underwhelming note with a lower quality product, as well. It's also frustrating that there aren't as many prepared mockup templates for me to choose from, which in turn will inevitably drive some buyers away. However, in spite of this, I cannot understate that the array of products available for me to customise and sell are great, and helps my company in developing our image to be firmer in what we represent: Clothing for Car Enthusiasts.
I think it takes too long to hear response back from Customer Service. People are starting to make orders and have questions about their orders I can't answer.
Hey,
We sincerely apologize for any inconvenience caused by the delay in our customer service responses. We understand how frustrating it can be to wait for assistance, especially when you have questions about your order.
We acknowledge that there has been some time spent confirming the color of the shoes in our communication. Seven days ago, we sent you a production request, awaiting your confirmation before proceeding to avoid any unnecessary issues. Your reply was received three days ago, and on the same day, our customer service team notified the production department to adjust the color of the shoes.
Today, we received your inquiry about the status of your order, and I'm pleased to inform you that we have upgraded your shipping method to the fastest available option at no additional cost.
Please include redesigns in case I change my mind about my design and need to make adjustments, as I may not be able to do it myself. I prefer saving time rather than starting over to create new products.