Overall rating
4
Counts per rating level
  • 68% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 7% of ratings are 3 stars
  • 5% of ratings are 2 stars
  • 9% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its wide range of customizable products, particularly shoes and watches. They commend the high-quality prints, competitive pricing, and easy integration with online stores. The customer service is responsive and fulfillment times are quick. The design interface is user-friendly, but could be improved. As a free app, it's a cost-effective solution for new businesses.

November 12, 2023

Till now... the best free app

Artrenata
United States
29 days using the app
May 11, 2023

great app and great produkts and you can really design nice things, for starters is it a really good app

eliza.s. Foto und Kunst
Austria
About 1 year using the app
Edited April 7, 2024

Great variety of product but POD designing is difficult instead just separate slots for each placement, all of the placement are in one layout.
And it’s troubling to go back and edit the placements.
Actually I can’t do it. This limits my ability to copy my template and make duplicates as variants. I really like Jet prints products but the ability to design is very low compare to the other POD companies I use.

BOY WONDER
United States
9 months using the app
JetPrint Fulfillment replied April 3, 2024

Hey there,

We apologize for any frustration you encountered while using our app.

We're pleased to announce that we upgraded the mockup generator in January 2024. We hope this upgrade addresses some of the questions you had regarding product design capabilities. However, we understand there may still be areas for improvement, and we're dedicated to continuously enhancing our features to better serve our users.

If you have any specific questions or suggestions for additional features, please don't hesitate to contact our customer service team.

Once again, we apologize for any inconvenience and appreciate your ongoing support and feedback.

September 30, 2023

There are great products on Jetprint, but I wish the process to create Personalized products was easier. I also would like to be able to copy my products to make different variations, instead of having to start from scratch for each new product. When I am creating my products, there is not an option to add a design from the DIY side unless I am making an order. This is frustrating.

New Genesis Market
United States
12 days using the app
November 1, 2023

The app is fine, no problems. Integrated with Shopify no problem. Ordered samples will decide whether the actually supplier is great or poor after I see the results.

Pretty Rottens
United States
18 days using the app
May 17, 2023

I want to like this app but it will not work. It just kicks me back out to the app section of the Shopify app. I did manage to access it in my browser only to face more disappointment. Overall, it's the eternal upload speed, unintuitive UI and super basic design tools that make this a 2 star app. It is a pity too cause It seems like they have a great selection of products. I hate that I hate it.

An Odd Shoppe
United States
3 months using the app
JetPrint Fulfillment replied April 3, 2024

Hey there,

We're sorry for the disappointing experience you had with our app.

Our technical team has identified and resolved a bug that was causing the app to unexpectedly exit the Shopify app section. Furthermore, we've made optimizations to boost upload speeds and enhanced the user interface for a smoother experience.

We understand your frustration and truly appreciate your patience and understanding.

Please feel free to give our app another try. We're confident you'll see significant improvements, and we're here to assist you at every stage.

January 31, 2024

Afull shipment

dwstore
Georgia
About 2 months using the app
JetPrint Fulfillment replied March 18, 2024

Hey there,

Thanks for letting us know about this. We're sorry for any trouble you're having with our app.

We get how frustrating it can be to encounter issues with our service. Please know that our team is dedicated to delivering a top-notch service experience for everyone, and we take your feedback seriously.

September 26, 2023

Easy to use and so much fun to design with!

Rue Market
United States
11 months using the app
September 15, 2023

L love this printing service. What I will suggest as improvement is the editing interface, could it be made more user friendly? Can you make a design be editable after it has been published?

MyMIYAKA
United States
17 days using the app
September 19, 2023

In particular, I am uploading the AOP Hoodie...using your downloaded template but every time I go to upload the file is too large. Very frustrating.

Paisley Sian
United States
About 1 month using the app
JetPrint Fulfillment replied March 30, 2024

Hello,

Thank you for reaching out and for sharing your feedback with us.

We sincerely apologize for any inconvenience you experienced while trying to upload your AOP hoodie using our template. Rest assured, we have swiftly resolved the issue regarding file size limits to ensure a smoother experience for all our users moving forward.

We are always open to hearing from you, whether it's to report challenges or offer suggestions for further improvements. Your voice matters to us, and we're here to listen.

Thanks.