Reviews (409)

Overall rating
4
Counts per rating level
  • 66% of ratings are 5 stars
  • 13% of ratings are 4 stars
  • 8% of ratings are 3 stars
  • 5% of ratings are 2 stars
  • 9% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface that simplifies uploading designs and managing products. They praise the high-quality output, noting vibrant colors and sharp details, and enjoy a diverse product range including unique items like shoes and handbags. Competitive pricing and responsive customer service are highlighted as key benefits, along with easy integration with online store platforms, contributing to business growth and customer attraction.

November 30, 2024

Goede POD, makkelijk ontwerpen uploaden en uitstekende klanten service. Als je een vraag stelt via de chat of als je een probleem hebt, krijg je snel antwoord. Pas had ik een storing waarbij de mockups niet zichtbaar waren in mijn shop en melde dit via de chat. Ze hebben echt alles in het werk gesteld om het op te lossen. Dit duurde een paar dagen maar hebben mij steeds goed op de hoogte gehouden. Heel fijn bedrijf.

RonJ Prickly
Netherlands
About 1 year using the app
January 9, 2024

The is great! I love the all over big prints on the products! Maybe add some men wearing the bomber jackets so it could be added to a men's clothing store.

Bourne Threads
United States
4 months using the app
December 28, 2023

I am currently using both JetPrint and Printful for my storefront; and I will say, that while JetPrint offers a much wider variety of items to choose from, Printfu; has it firmly beat in the editing department. The interface for designing my products is clunky and takes marginally more time, ending on a somewhat underwhelming note with a lower quality product, as well. It's also frustrating that there aren't as many prepared mockup templates for me to choose from, which in turn will inevitably drive some buyers away. However, in spite of this, I cannot understate that the array of products available for me to customise and sell are great, and helps my company in developing our image to be firmer in what we represent: Clothing for Car Enthusiasts.

Barrett & Brown Co
United States
8 months using the app
March 18, 2024

love their amount of products and the versatility. main draw back for me was the design platform. It kept freezing and reseting midway through and when I tried to save as draft. I came back to it the next day and it was gone. Currently waiting on response from JET I hope there is a fix or I am doing something wrong because I love their options

Thazofobik
United States
2 months using the app
May 1, 2024

Very easy to mock products and you definately have an eye on bringing us the right products, GREAT COMPANY

Gface
United States
3 months using the app
December 18, 2023

Never received a tracking update for the item, my account always stated "in production" 3 weeks after the order was placed. When the item finally arrived ANOTHER BRAND'S merchandize was with the product. I initially thought it was a joke: No Quality control, no accountability. Save your brand - partner somewhere else.

6Isaiah8
United States
Over 1 year using the app
JetPrint Fulfillment replied December 20, 2023

Hey,

Thank you for your suggestion. Currently, each of our orders comes with a tracking number and is updated synchronously based on the order status.

According to our investigation, you placed only one order with us in 2023. This order was paid on November 14th (UTC+8), and it arrived on November 28th (UTC+8). It took a total of 14 days from order payment to order delivery.

After you received the goods, our customer service department did not receive any information from you regarding the order. If there is an order error or any other issue, you can contact our customer service within 30 days of receiving the product for a refund.

January 13, 2024

It seems great. It's easy to find the products I wish to review. Your site has many products that inspire creative ideas. My store is not 'live' yet. I will definitely look at your ratings as part of my due diligence. I look forward to producing interesting products with you.

FlowersFabulous
Canada
5 months using the app
May 24, 2024

Amazing and very easy to operate

Royal M Boutique
United States
12 months using the app
November 30, 2024

Great service and good prices!

Camo Colors
Israel
3 months using the app
March 20, 2024

The sneaker and materials itself were of high quality and they fit ok- but it seemed unfinished and one side in particular looked handcut and misshapen. numerous visible product issues not in the mockups online -double stitches, frayed edges, etc. when i posted pictures of the actual product reaction was less than enthusiastic. others say they have had a positive experience so maybe it was that one product but right now I wouldn't recommend for a higher end shop.

RULEZ
Canada
19 days using the app
JetPrint Fulfillment replied March 21, 2024

Hey there,

Thank you for providing your feedback. We appreciate your pursuit of the perfect product.

On March 20th (UTC+8), you reached out to us via online chat, expressing your concerns and preferences regarding our products. Among your requests, you specifically mentioned the importance of double stitching for you. We provided a detailed response to your inquiries on that day, and I will reiterate it here.

1. Our products are all made-to-order and hand-sewn. While we strive for consistency, it's important to note that achieving perfectly parallel double stitching in every pair may not always be feasible. If uniformity is essential to you, we suggest considering bulk orders.

2. Regrettably, we are unable to offer refunds for minor discrepancies such as slightly uneven stitching or minor fraying along the edges. Due to the handmade nature of our process, some degree of variation is to be expected.

3. While we value your dedication to customer satisfaction, we must clarify that we cannot guarantee flawlessness in every pair of shoes.

We appreciate your input and wish you success in finding a supplier that meets your exacting standards.

Thank you.