Reviews (116)

Overall rating
3.7
Counts per rating level
  • 52% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 9% of ratings are 3 stars
  • 10% of ratings are 2 stars
  • 16% of ratings are 1 stars
February 15, 2024

Quality is great for SNEAKERS. This is where they shine. They do not have HALF sizes for sneakers, unfortunately.

TwiceAsHard Designs
United States
7 months using the app
December 13, 2020

Honestly, we gave it a try, they shipped out 1 product and my customer got it dirty... and with ink and stains. They offered a refund, but never heard from them again...

Speedwolfs™
Switzerland
6 months using the app
JetPrint Fulfillment replied December 13, 2020

We are very sorry for the inconvenience caused by our delay. Due to the surge in orders before Christmas, the financial department’s processing of orders requiring refunds was a little slower than usual. We have already made the refund, it'll appear on your account in 1-3 days at most. We promise will pay more attention to rapid response and demand processing in the following services.

Edited April 11, 2024

The app is user friendly over all I love the selection of things that JetPrint offers. I am thrilled with their customer service. Top Notch. Anything I asked them or needed help with, they promptly replied. There are actual humans working at this company.

ScarletIrisCreations.com
United States
22 days using the app
JetPrint Fulfillment replied March 22, 2024

Hey there,

Thank you for taking the time to share your feedback with us.

Regarding your first point about displaying shipping costs, we understand your concern. The reason why we do not display shipping costs in the "Compare At..." section is because we cannot accurately provide real-time shipping costs for every possible destination. If we were to fix a specific country for shipping costs, it might create the misconception that this cost is synchronized with the customer's target market, which could lead to confusion. Our aim is to provide transparent and accurate pricing, and displaying fixed shipping costs may not align with this goal.

Regarding your second point about shipping charges, we acknowledge that shipping costs are a significant factor for our customers. We are constantly working to negotiate reasonable shipping rates with our carriers to offer competitive prices. Additionally, we encourage you to consider the total price (product price plus shipping price) when comparing our services with other print-on-demand companies.

We appreciate your feedback on modifying our app, and we'll keep you updated via email once any changes are implemented.

Thank you.

April 21, 2020

Be very careful with this app. After downloading and building my product, I was unable to view my dashboard and create a sample order. App is unresponsive on numerous occasions, and technical support is inadequate in providing assistance. Several times, I didn't receive a response for over 3 hours. Technical support agent completely ignored my symptoms and provided answers to a problem, I wasn't even having.

ASSORTMENT GALLERY
United States
6 months using the app
JetPrint Fulfillment replied March 31, 2024

Hey there,

Thank you very much for taking the time to review our app. We sincerely apologize for the inconvenience you experienced with our product.

Rest assured, the issues you encountered have been addressed, and we have implemented fixes to ensure smoother functionality, especially regarding the dashboard and sample order creation.

We are deeply sorry for the delay in our response to your queries. We understand the frustration this may have caused and have taken steps to improve our response times. In the new year, we've expanded our support team to ensure more prompt and effective assistance for our users.

Your feedback is invaluable to us, and we appreciate your patience. If you have any further suggestions or encounter any other issues, please don't hesitate to reach out.

Thanks.

November 8, 2023

Delivery is too long; no notifications. I had an order stay in production and never was delivered.

FLÌ PÊP™
United States
8 months using the app
JetPrint Fulfillment replied April 8, 2024

Hey there,

We apologize for your disappointment with our service.

After reviewing your order history, it seems that you placed your hat order with us on October 6, 2023 (UTC+8). Unfortunately, during our quality review process, we discovered that your hat design had a watermark effect, and despite multiple attempts, we were unable to meet our review standards for the order, resulting in shipping delays.

In early November, we reached out to inform you about the design issues and sought your guidance on whether to proceed with shipments. Regrettably, we didn't receive your reply within a reasonable timeframe. Consequently, we initiated the refund process for your order on November 9, 2023 (UTC+8).

We apologize for any inconvenience caused by my delay in notifying you promptly about changes in your order status. Rest assured, we're dedicated to improving our notification system to ensure that our customers are promptly informed about any updates or changes to their orders.

Once again, we apologize for the frustration and inconvenience this situation has caused you.

Edited September 6, 2021

Love all the options for footwear and home and living items. Had one minor hiccup and the customer service was by far amazing. Jennifer from Partnership Management company was outstanding and had my issue fixed immediately. Thank you!

Irons in the Fire Apparel
United States
19 days using the app
Edited April 16, 2019

Update: I ordered 3 phone grips in February and I received two. The third came blank. I was told I would receive both a refund and a free phone grip. Neither of which has happened. Each time I ask, I get no tracking info nor any real information regarding my transaction. Needless to say I am disappointed as I still like their watches but am now reconsidering my relationship wit this company.

Great customer service. My watch arrived on time but in an Avengers box. Express service is truly express and everyone loves the watch. Minus the box hiccup, I like the watches.

Alligatorcigs
United States
8 months using the app
JetPrint Fulfillment replied April 18, 2023

Thank you for your feedback, and we apologize for the unpleasant shopping experience we gave you on the phone grip. At present, we have reorganized our support team, which is more professional in customer service, product production, logistics and transportation than before. Now we sincerely invite you to come back to our app again and you will definitely have unexpected surprises!Please feel free to contact our support team, we can provide you with a free sample.

Edited October 2, 2021

I'm now sick of being asked for a review every time I design a product. Fix This now. This app has absolutely some of the most beautiful mockups I have seen. The products are excellent. There are some small delays in the mockup engine if you are loading large image sizes, but apart from that it seems brilliant.

Future Is Retro
Australia
5 months using the app
JetPrint Fulfillment replied March 31, 2024

Hello,

Thank you very much for your review.

We're thrilled to hear that you find our mockups exceptional and our products excellent.

We've taken note of your feedback regarding the review prompts, and we've already addressed this issue. Your insights are invaluable to us in improving our service.

If you have any further suggestions or feedback, please don't hesitate to share.

November 2, 2022

Parfait. Le service est au rendez-vous. j'ai toujours eu réponse à mes questions et l'accueil est présent à chaque fois. Je suis juste un peu déçu par l'emballage des chaussures. Un carton plus solide et la possibilité de le personnaliser avec un logo serait le bienvenu. Sinon le reste est parfait.

Lablattequirit
France
15 days using the app
March 14, 2023

love their large selection of products, just wish I was able to add more products to my store, the app keeps freezing when designing a product.

Ethnic Twist Designs, LLC
United States
7 months using the app
JetPrint Fulfillment replied April 18, 2023

Hi, thank you very much for your affirmation of the product types on our website. At present, our technical department is trying to solve the problems you feedback. We're quite sure that in the near future, our website will bring you a better sales experience.