Reviews (23)
Overall rating
4.7
March 25, 2024
My customers orders were duplicated once by TikTok Shop and once by Ownbase. This charged the customer twice and we had to issue a refund.
Viva Siempre
United States
15 days using the app
Ownbase replied
March 28, 2024
Hello, we have to clarify that Ownbase only imports the order only once. Your other order is imported by TikTok Shopify App, causing the duplicated orders on Shopify.
The correct setup is to have Ownbase as your only App to sync your TikTok Shop (and not install another sync App like TikTok Shopify App).
Would appreciate if you can re-consider the App review again, as the issue is not caused by our App, but rather because your store has multiple sync Apps installed together.