Reviews (309)
The seller subtly encouraged me to write fake reviews. During our chat, they explained how to import reviews into their system by downloading a CSV template and adding low ratings, even suggesting I could just enter random names and emails in the required fields. When I expressed concerns about the legality and authenticity of such reviews, they reassured me that it would be fine to use fake names and emails. This created an uncomfortable situation, prompting me to decide to delete their app, as I didn’t want to be involved in misleading practices.
Thank you for sharing your experience with us. We take all feedback seriously and strive to ensure that our app and support services promote only genuine and authentic reviews.
We apologize for any confusion or discomfort caused during your interaction with our team. Our intention is to provide tools that help gather legitimate feedback from your customers. Encouraging fake reviews is against our policies and principles.
We will review this matter internally to ensure clarity and adherence to our guidelines. Your feedback is invaluable in helping us maintain the integrity of our services.
If you have any further concerns or would like to discuss this matter in more detail, please feel free to reach out to us directly at trustreviews-support@trustapps.co.
Thank you for bringing this to our attention and for helping us improve.
Sincerely,
Rishabh
TrustReviews Team
