Releasit COD Form & Upsells

Releasit COD Form & Upsells

Reviews (2,627)

Overall rating
4.8
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
All reviews
August 2, 2024

I recently had a very disappointing experience with the customer service at Releasit Cod From. I contacted their support team to resolve an issue with my recent purchase, and the representative I spoke with was extremely unprofessional and unhelpful.

First, the representative seemed uninterested in my problem and responded in a very rude manner. They interrupted me multiple times while I was explaining the situation and gave curt, dismissive answers. It was evident that they lacked basic customer service skills and did not have the patience or willingness to assist me properly.

Additionally, the representative failed to provide any useful information or solutions. When I asked for further assistance, they became increasingly agitated and uncooperative, making the entire interaction very frustrating and stressful. I felt completely disregarded and disrespected as a customer.

Overall, this experience has left me with a very negative impression of Releasit Cod From's customer service. I hope they take steps to improve their training and ensure that their representatives treat customers with the respect and professionalism they deserve. I am very disappointed and unlikely to return to this company in the future.

Blue Neptune
India
4 days using the app
Releasit replied February 11, 2026

Hi there,

I am Mehmed, Tech Support App Lead for Releasit.

First, I want to sincerely apologize for the experience you described. What you outlined is not the level of professionalism or respect we expect from our support team, and I’m truly sorry that you felt dismissed and disrespected.

No customer should feel interrupted, ignored, or treated rudely while asking for help. Even in complex situations, our responsibility is to listen carefully, communicate clearly, and remain patient and supportive. If that did not happen in your case, we take that very seriously.

I would genuinely appreciate the opportunity to review this interaction internally. We continuously train our team on communication and problem resolution, and feedback like yours is critical to improving. If you are open to it, please contact us directly and ask for your case to be escalated to me personally. I want to understand exactly what happened and address it properly.

Regardless, I’m truly sorry that this experience left you with such a negative impression. That is not the standard we aim for, and we will work to ensure better consistency, professionalism, and respect in every interaction moving forward.

Mehmed, Tech Support App Lead