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Hi Gulnoza,

This is Brown and we're deeply for any inconvenience causing to your experience

- For unexpected support from the agent, we will recheck their work carefully and have a proper training to improve the service. Also please believe me that single conversation does not reflect the whole support and product quality we have built for years, hope you sympathize for us

- As you mentioned there were some outdated Youtube contents, we will definitely take a look on them and take the needful steps to update it soon

- We have seen that one of our colleagues is reaching out you with clear explanations, please check your email and let him know if you need further support

Looking forward to hearing from you soon

Regards,
Brown
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