Reviews (45)
This app started off great. Unfortunately, over the past few months it has turned into hot garbage. The transactions won't even load no matter how many times I refresh the page.
We're still getting charged for transactions, and we can't even see them at all.
Shipments are being skipped over, allowing packages to not receive insurance coverage randomly. We're out several claims that were supposed to be covered automatically and can't be covered now because their system just skips covering random orders for no reason.
Support used to be good as well. Unfortunately, when you send a support request. It takes about a week to get a reply and the person that replies can't even help you. They act as a go between between you and the actual tech support people, and it takes about a week each time for a response and the problem is not resolved ever.
The app is completely broken, yet they will continue to charge you for transactions that you can't even see. And even when you could see them, they would just skip over random shipments, so when you go to file a claim, they don't have to pay because it doesn't show to be insured.
You can't even dispute it with them because all you see is a charge on your credit card for the month of transactions, but you can't see if that transaction was even covered because the app is broken.
I can no longer recommend this app.
Thank you for sharing this feedback, and we’re truly sorry for the experience you had. Even though some time has passed, we still want to acknowledge your concerns. What you described isn’t the experience we want for our merchants.
Since then, we’ve made important updates to improve transaction visibility, coverage reliability, and support responsiveness. If you’re open to reconnecting, we’d really appreciate the chance to help and make sure things are working the way they should today. Your feedback genuinely helps us get better.