Avada AI SEO Image Optimizer
Meets our highest standards for performance, design, and integration. Learn moreOpens in new window
Reviews (4,676)
It's a good app, but please be careful. If you uninstall the app, whether by mistake or intentionally, you will lose your subscription and payment. They will not restore your subscription after reinstalling, and all settings will revert to default. I uninstalled it by mistake and lost both my subscription and the money I paid. The support team informed me that I need to purchase the subscription again. This feels unfair after the sale. However, the app itself works very well; I have no complaints about its performance.
Hi there,
Thank you for your feedback.
First, regarding the subscription, when you uninstalled the app, the subscription was automatically cancelled according to Shopify’s standard behavior. As a result, reinstalling the app did not restore the previous subscription automatically.
We regret that we didn’t clarify this with you in a timely manner. We’re still happy to assist and do our best to ensure your interests are properly taken care of. We’ve reached out to you via email so we can address your concerns regarding the subscription in more detail and provide further clarification.
We hope to hear from you soon so we can assist you further.
Best regards,
Avada Support Team
