Reviews (1,262)
This app has many bugs
The Customer service never lets you know whenever they have big issues
the customer service is also very bad and answers once every 3 or 4 days
please DO NOT install this app have many other apps on the market better than them
DO NOT INSTALL THIS APP!!
Hello,
We are truly sorry your experience with Searchanise was so frustrating! Unfortunately, our system does have bugs sometimes, yet we are always ready to look into the issues and provide a solution. When it comes to global problems, our infrastructure team is constantly working on improving our service. We appreciate your idea of notifications in such cases. We will look into it with our team to see what we can do here.
As for slow response speed, we indeed were facing a high load of tickets during those days. We are sorry you had to wait! The good news is our support team has been growing since then: we hired more people and also organized team training activities to improve our service for you. Now our team is stronger than ever so we will be happy if you give us another chance. Just re-install Searchanise and contact us at feedback@searchase.io with any questions.
Best wishes,
Searchanise team
