Reviews (1,702)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for enhancing customer engagement and sales with its advanced filters, real-time sync, and personalized search results. They praise its fast performance, sleek design, and customizable features that improve site navigation and reduce bounce rates. The support team is noted for being responsive, often solving issues within an hour and assisting with custom code.
Refine
-
By rating
Searchanise is the best search app for Shopify! It seamlessly integrates with our store and helps customers quickly find the products they’re looking for. We’ve noticed an increase in customer engagement and sales since implementing the app. The support team deserves special mention for their exceptional service and dedication. A must-have app for any Shopify store!
Thank you for your wonderful review! It's great to know that our app is seamlessly meeting your needs and helping your customers find what they're looking for. Your kind words about our support team mean a lot to us. We're here whenever you need assistance!
Best regards,
Searchanise team
Originally had problems with the look/feel of the filters but I think that had to do more with the template than Searchanise. Their customer service is top notch. I needed help with some customizations and they quickly jumped in to help. That support alone makes me happy to recommend them to anyone interested in a solid filtering app for their Shopify store.
Thank you for sharing your experience! We're glad to hear that our support team could assist you with the customizations and that you're happy with the outcome. Your recommendation means a lot to us, and we’re here whenever you need further assistance.
Best regards,
Searchanise team
I switched to Searchandise from a more expensive app that I used to use when I was on Bigcommerce and I could not be happier. Searchandise does everything the expensive app did, but at a much lower price. I have yet to explore all the app has to offer and I'm looking forward to seeing what else I can do with it. Support is also excellent; I recently sent in a ticket and had an answer within minutes.
Most importantly it has had a clear effect on my conversion rate, better search - more conversions.
Thank you for sharing your experience! We're delighted to hear that switching to Searchanise has not only been cost-effective but also met all your expectations. It's fantastic that you've already noticed a positive impact on your conversion rate with better search functionality. We're excited for you to explore even more of what the app offers. If you ever need assistance, our support team is always here to help!
Best wishes,
Searchanise team
Doesn't work and its black friday so we are losing sales. Do not use this app for your business, unreliable and no way to contact anyone.
Hello,
We are very sorry to see our recent issue affected your store and your sales! As we analyzed, it was fixed by our developers within an hour. Nevertheless, we have carefully examined the situation. It appears that we had a partial degradation of our search functionality which affected 7-10% of our clients. When it comes to the Overall uptime of our search, this year it was 99,975%.
Additionally, we’d like to note that when our search is not available, the Shopify default search should be active instead. When it comes to our Filters on collections feature, we currently have a so-called fallback mechanism for that: when our widget doesn’t load on a collection, a redirect to the default Search results page happens where your customers can see products found for the query of the collection title. E.g. if a collection is called Jeans, your customers will be redirected to the Search results page with all the products found for the ‘Jeans’ search term. In case this mechanism didn’t work for you during our issue, please let us know - we will gladly investigate it.
Still, we understand that you happened to be one of the clients affected by this issue. Therefore, we'd like to let you know that our development team already made significant improvements to our system by expanding our server resources. We also have more plans for improvement. For instance, we're considering options for making our monitoring system more advanced. It will be a complex task and we're ready to give it our time and attention so any potential issues are detected and fixed faster.
As we see, you stayed with us and we truly appreciate it! It means the world to us and we will do all we can to make our service better for you. If you still have any questions regarding this whole situation or anything else, feel free to contact us at feedback@searchanise.io.
Best wishes,
Searchanise team
Love this app and how much you can really customize your search! And even more so, love how helpful the support team is!!! They made so many custom changes for us, like helping with the layout, coding, and technical work :) This app has already helped a ton, after installing it we've alreday noticed huge decreases in our bounce rates.
Thank you for such a flattering review! It means the world to us to know that both our customer service and the app itself satisfy you. We appreciate you telling us about it!
Please make sure to contact us with any new questions. We are always glad to assist!
Best wishes,
Searchanise team
The customer service team is quick to respond and very helpful. We encountered a couple of bugs and they promptly escalated the issues to their developers, who worked on resolving them for us.
Thank you for sharing your experience! We're glad our customer service team could assist you quickly and ensure the issues were addressed promptly by our developers. Your feedback motivates us to keep providing the best support possible. If you ever need further assistance, don't hesitate to reach out, we're always here to help!
Best regards,
Searchanise team
Searchanise support was very quick to help me with my issues. 10/10 would work with them again.
Thank you so much for your kind words! We're delighted to know our support team was able to help quickly and meet your expectations. We're always here for you, so feel free to reach out anytime!
Best regards,
Searchanise team
I am writing to express my dissatisfaction with the current state of support for the mobile site search issue. Furthermore, the separate issue regarding the add-to-cart function from site search has yet to be addressed.
Any help is much appreciated, please!!!!!
UPDATE 04.12.2024 The search is not fixed, and I am still waiting to receive an email from you.
Hello,
We are very sorry to see our recent issue affected your mobile search! As we see, it should be fixed by our developers already. Nevertheless, our main priority now is to examine all the details of this situation.
We just contacted you via email since we'd like to have a quick call with you to discuss this issue and how it affected your store in particular. By the way, we can cover the Add to cart issue, too. We hope we can talk to you soon!
UPDATE 04.12.2024: We assume you haven't received our emails and we're sorry to see it! It appears as though our emails end up in the Spam folder or something else happens. To ensure we can talk we sent you a new email using different contact info associated with your store. Additionally, we enabled the Live Chat feature for you. We hope we can talk to you soon!
Best wishes,
Searchanise team
super happy with their responses as always...stacy was very helpful in my search for answers x...thanks again
Thank you for your kind words! We're thrilled to hear that Stacy was able to assist you effectively. Your satisfaction means a lot to us, and we're always here to help whenever you need it.
Best regards,
Searchanise team
Going down on Black Friday does not look good. We will be removing the app once the weekend is over
Hello,
We are very sorry to see our recent issue affected your store and your sales! As we analyzed, it was fixed by our developers within an hour. Nevertheless, we have carefully examined the situation. It appears that we had a partial degradation of our search functionality which affected 7-10% of our clients. When it comes to the Overall uptime of our search, this year it was 99,975%.
Additionally, we’d like to note that when our search is not available, the Shopify default search should be active instead. When it comes to our Filters on collections feature, we currently have a so-called fallback mechanism for that: when our widget doesn’t load on a collection, a redirect to the default Search results page happens where your customers can see products found for the query of the collection title. E.g. if a collection is called Treadmills, your customers will be redirected to the Search results page with all the products found for the ‘Treadmills' search term. In case this mechanism didn’t work for you during our issue, please let us know - we will gladly investigate it.
Still, we understand that you happened to be one of the clients affected by this issue. Therefore, we'd like to let you know that our development team already made significant improvements to our system by expanding our server resources. We also have more plans for improvement. For instance, we're considering options for making our monitoring system more advanced. It will be a complex task and we're ready to give it our time and attention so any potential issues are detected and fixed faster.
As we see, you remained one of the Searchanise customers. Thank you for your trust! We will do all we can to make our service better for you. If you still have any questions regarding this whole situation or anything else, feel free to contact us at feedback@searchanise.io.
Best wishes,
Searchanise team