Searchanise Search & Discovery , 1,503 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its customizable search results, built-in analytics, and ability to manage large product catalogs. They find the "Narrow your Search" feature and synonym support particularly useful. The support team is recognized for their prompt and effective problem-solving. Merchants report increased conversions and sales after using the app. The pricing is deemed fair for the features and support offered. The user interface is user-friendly and the app integrates well with translation apps like Weglot and supports custom CSS modifications.
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This is a excellent app that supports many features including custom filters. In fact, the support team was very helpful and patient with all my questions. Btw, I still hope that the response speed can improve further, you know sometimes there are urgent moments or deadlines to meet. Beyond that, everything is a recommended experience.
Thank you for your full and honest review! It feels amazing to see you are satisfied with our functionality and mostly with our support team's work.
Regarding the response speed, we totally see your point. We are sorry the waiting time can get longer than you wish! We will put our effort into improving this part of the process. Thank you for helping us be better!
Feel free to let us know if any questions arise.
Best wishes,
Searchanise team
Lightning-fast and friendly support team. Had an issue and Anastasia fixed it within an hour. The app is really good and gives stores with larger product catalogs a way to really utilize the search both in terms of UX both also for conversion. Cannot recommend it enough
Thank you for sharing this review!
Our main goal is to provide fast customer service of high quality and, of course, give our clients the most helpful search tool. We are more than happy to see such positive feedback from you about all of these things.
Anastasia is especially grateful to you for this kind review. Feel free to contact our support team anytime!
Best wishes,
Searchanise team
Exceptional to say the least. The app functions great, has great features, but to top it off the support is exceptional. Ilya and Vladimir helped us with various customizations that really made everyone happy. So glad we made this switch from our previous search app.
What an amazing review! We're on cloud nine when we hear such positive words about our functionality and our support team. Thank you very much for taking the time to share your feedback!
Ilya and Vladimir are especially happy. Please make sure to contact us anytime because any agent on our team would be glad to help you.
Best wishes.
Searchanise team
One of the best apps i've installed and used. There is such a high level of customization, and options. As a bonus the customer service/support is just on point. 5/5
Hello,
Both our development and customer support teams work tirelessly to providing the best service we can and nothing brightens our day as knowing that our customers are satisfied. Thank you very much for your review!
Best regards,
Searchanise team
Been a great addition to our site to improve our native search app. analytics are great, help center is informative and the support is outstanding. Ksenya helped me out with an issue right away and got our mobile search modal fixed asap. Really helpful, and the cost is well worth it, perfect for our stores budget.
This review is a treasure, thank you very much! It makes us proud to know so many aspects of our app left you satisfied.
Please let us know if you need our help with anything else. We will be glad to help!
Best wishes,
Searchanise team
The searchanise team have been really really great. They have gone out of their way to really help our team out especially in terms of adding a few requests and some questions we had. I definately recomend this app to everyone!
Hello,
We are happy that you enjoy our customers service and really appreciate your review and the recommendation of our app. We will continue working hard to improve our app and customer service to make the user experience even better!
Best regards,
Searchanise team
The interface is just terrible and needs a lot of custom CSS work done to make it look OK. The way they have setup the customization means we end up with a lot of CSS code loading on each page. The style sheet structure is not done professionally. There is almost half a page of code loaded for each product in the search result. For example if you change the color for the price in the search result, it will add a style="color:black;" to EVERY product in the search result. No way to change the font size other than overwriting the CSS which has zero documentations available at the moment.
This is just goes to show they have not done this correctly when it comes to user interface.
Creating filters is also cumbersome and not intuitive compared with other apps.
We couldn't find a way to enable the app only on a single theme for testing and setting up. It enables itself on all themes making it impossible to implement it on a live busy site.
Thank you for sharing your honest opinion on your experience with our app. Undoubtedly, we are very sad to see it was so unpleasant!
We understand that the initial interface can be mismatched with your desired design and we're sorry to know that the customizing options we offer weren't enough. You have a good point here and we will gladly hear more ideas from you on this matter if you choose to share them.
As for CSS code being too heavy, we looked into this issue and couldn't detect it from our end: when we changed the color of prices first with our admin panel settings and then with custom CSS, it didn't end up adding the same code to every product. We would happily look into this problem for you, by the way, because we really do not want you to deal with any problems of this kind.
When it comes to filters, we are sorry to see the process wasn't easy! Again, your ideas would be highly valuable for us because you might notice some things that our eye doesn't catch.
It's all up to you, yet if you consider giving us another chance, we promise to help you as much as can during the whole setup process. One of our agents already reached out to you and shared our guides on CSS and disabling our app in specific themes. We are ready to answer any other questions you have and look into any problems. Our goal is to be there for our clients so please get back to us via email at feedback@searchanise.io and we will do all we can to help you.
Best wishes,
Searchanise team
Very fast and great support team. I got help from Anastasia and she was very helpful! This app was the only search app which worked with my translation app weglot. I would highly reccomend it, especially with weglot installed in their store :)
Thank you for your feedback! It's amazing to see our Weglot integration helped you with multilingual search. We are also happy to see our support team was there for you. Anastasia is especially grateful for your kind words.
If you have any new questions, please let us know. Any of our agents would be glad to help!
Best wishes,
Searchanise team
Great customer service! This app has done great things for customers. Searches are easy and we have seen an increase in sales. So many useful features. It's a must have for us! Highly recommend.
Hello,
Thank you for this glorious review! It honestly feels like a Christmas gift. Please feel free to reach out to us again if you need help. We are always here for you!
Best wishes,
Searchanise team
Actually really good, but some themes now offer almost the same funtions, so that the app was only conditionally necessary.
The point deduction for the fact that the app is not really clear and there were at least initially some problems with the setup.
Hello,
Thank you for taking the time to leave us feedback!
We are truly sorry to see our app wasn't as profitable for you as intended! We are constantly working on improving our product which leads us to the next point you mentioned.
It's sad for us to see that you encountered some problems during the setup process. Our goal is to turn your feedback into improvement from our end. That's why we reached out to you additionally via email to ask you for more details about your experience.
We would appreciate your reply or your new email to feedback@searchanise.io very much! From our end, we are ready to pay full attention to your situation and help you as much as we can.
Best wishes,
Searchanise team