Smart Search Bar & Filters , 1,439 reviews
Great app, works perfect, also works with multiple languages. Support answer very quickly. I recommend it
Hello,
Thank you for speaking so highly of our app! We are happy to know you find our product so useful.
Please don't hesitate to reach out to us if any help is needed.
Best wishes,
Searchanise team
Best service ever. They respond right away and will assist you in customization. I have not had issues with them at all.
Hello,
Thank you very much for your kind review! It has always been our goal to provide our clients with the best support experience. That's why we especially appreciate your willingness to praise our customer service.
Feel free to contact us anytime. We will be there for you!
Best wishes,
Searchanise team
Actually really good, but some themes now offer almost the same funtions, so that the app was only conditionally necessary.
The point deduction for the fact that the app is not really clear and there were at least initially some problems with the setup.
Hello,
Thank you for taking the time to leave us feedback!
We are truly sorry to see our app wasn't as profitable for you as intended! We are constantly working on improving our product which leads us to the next point you mentioned.
It's sad for us to see that you encountered some problems during the setup process. Our goal is to turn your feedback into improvement from our end. That's why we reached out to you additionally via email to ask you for more details about your experience.
We would appreciate your reply or your new email to feedback@searchanise.io very much! From our end, we are ready to pay full attention to your situation and help you as much as we can.
Best wishes,
Searchanise team
The app itself offers a lot of flexible features plus the support team and the devs are very professional and they quickly responds to any of my inquiries - be it being easy or a special case one. 5/5.
Hello,
Thank you from the bottom of our hearts for this kind review! It's the best motivation to work even harder to make you always have confidence in your choice.
Best wishes,
Searchanise team
very good search application with many customisation options. especially the support and quick help of the provider is excellent. we definitely recommend :)
Hello,
Your willingness to recommend our app means the world to us! Thank you!
Please feel free to contact us with any questions or requests. We will do our best to help.
Best wishes,
Searchanise team
Once again great, professional and fast responses from customer service! All modifications were made fast and they were exactly what we needed. Happy using this app for almost 3 years. Best smart search and filtering app!
Hello,
We truly appreciate your kind words! It's especially pleasant to see that such long-term clients like you think so highly of our service.
We will make sure to keep it up!
Best wishes,
Searchanise team
The app support we've experienced so far from the team has been excellent, especially Ksenya who has been really supportinve. They have been very helpful and very quick and responsive to queries.
I would receommend them and their app to any business looking for smart filtering and bespoke functionality.
Thanks Again.
Hello,
Thank you for your review! We are happy to see our app and our team left such a great impression.
In case you need our help further, please make sure to let us know. We are always here for you!
Best wishes,
Searchanise team
"I recently had the pleasure of working with the team at Smart Search Bar & Filters. Their level of customer service was outstanding and their technical expertise was second to none. They went above and beyond to make modifications to their app to fit my specific needs, and even reached out with upgrades and additional modifications to further improve the app's functionality. I was thoroughly impressed with their professionalism and the quality of the final product. I highly recommend Smart Search Bar & Filters for anyone in need of a top-notch Shopify app solution."
Hello,
Thank you for your glorious review! Words cannot express how thrilled we are to see that our customer service and our product provide such a positive experience.
Please make sure to contact us with any questions you have. We will be glad to assist you or find a solution for you.
Best wishes,
Searchanise team
After several attempts (during 2 months) to give Searchanise the chance to improve on our website they failed. Here are some reasons why:
- One big problem is that the most searched items on our shop are not what they really are. Their own statistics in the backend shows totally different top queries then present in the search widget.
- Given search results to the vistors are bad although visitors query is in the product title!
Try at my website Gartencenter.de:
1 When you type "wurzel" it shows all our indoor plants first for no reason and no products with "wurzel" in the product name on the first page. The product visitors are looking for are the 23rd and 24th result!
2 We have a lot of products which called "bambus". When a customer types like "bamsbus" (typo) Searchanese says "no results", but since the query corresponds for 85% with "bambus" it should at least give the same result as "bambus".
Their answer: make synoniems! That's really not how a search engine should work.
- Suggestions only support English and Latin
Their service is friendly but after 5 of the same email in which they thanks us again for our patience I'm done.
Hello,
Thank you for your detailed feedback! We are sorry to see you are disappointed with your experience with our product!
We totally agree that there are some imperfections in the way our suggestion feature works as well as our Auto spell correction feature when it comes to any language other than English. The whole search system should work better once we make the global changes that are currently in progress and hopefully there will be no need to use synonyms as a fix.
We would also like to thank you for bringing our attention to the issues with suggestions. Our development team looked into your case and they
confirmed there was indeed room for improvement. We appreciate you taking the time to let us know about it and we hope we can improve it further.
Additionally, we contacted you by email regarding the "wurzel" search results because there's a chance we can find a solution for now. We await your reply!
Best wishes,
Searchanise team
Ilya P. was very helpful, nice and quick with my requests. However, I wish the app itself was more user friendly with CSS modifications. Just to change the button color of the search results required CSS code instead of having a better UX. In general a good app.
Thank you for taking the time to share your experience with our app! We appreciate your kind words and we are happy to see that you find our product helpful.
We are also grateful for your feedback on your UX with our admin panel. We are always glad to receive it to make our app even better.
Feel free to share more improvement ideas via email at feedback@searchanise.io. It would be super useful for us!
Best wishes,
Searchanise team