Reviews (1,672)

Overall rating
4.7
Counts per rating level
  • 91% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing store search functionality, noting its ability to make product discovery more efficient and improve online shopping experiences. It features advanced options like real-time sync, personalized results, voice search, and customizable filters suitable for large catalogs. The app is praised for its quick performance and seamless integration with various themes. Merchants also commend the responsive and knowledgeable support team for their assistance in setup, customization, and troubleshooting.

August 17, 2024

It is a great app with many features to make it exactly what you need.
Showing results from products, pages & blogs in a clear modern way
Excellent & fast customer service

Leo
lollygag.co

Lollygag.co
United States
Over 4 years using the app
Searchanise replied August 21, 2024

Thank you for your feedback! We're thrilled to hear that you find the app’s features valuable and that it meets your needs. It's great to know that our customer service team has provided you with excellent and prompt support. If you have any more questions or need further assistance, feel free to reach out. We're here to help!

Best regards,
Searchanise team

September 24, 2024

Searchanise fills the gaps that Shopify can't or won't. We use them because Search & Discovery won't allow filtering of as many products as we have in some collections. They also do 60 day best selling, so your sort order isn't locked into prioritizing some product that you blew out two years ago. They have so many features, and so many options to optimize.
The fact is, if you need features beyond Search & Discovery you end up needing a service like Searchanise. Many of these are egregiously expensive or a huge drag on performance. Searchanise is neither. Their core app is really easy on performance. Their biggest performance drawback is a reliance on jquery, which usually takes longer to load than their app. Overall though, they try hard and provide incredibly responsive support. They help you work through issues and provide support to your developers for customizations. Shout out to Ksenya for helping us fix some of our more persistent issues. The impression I get is that the Searchanise team is always improving, and in this with us when it comes to plugging the gaps in Shopify's capabilities.

eXtreme Restraints
United States
7 months using the app
Searchanise replied September 25, 2024

Thank you for your review! We're thrilled to hear that Searchanise is helping you overcome Shopify's limitations and that our features are a valuable addition to your store. We always strive to provide a balance of performance, functionality, and affordability, so it’s great to know you’re seeing the benefits.

We also appreciate your kind words about our support, especially Ksenya's assistance! We are always here to help with customizations or any other needs that arise.

Best regards,
Searchanise team

September 13, 2024

Great support from the Searchanise team. I've had the app on my store for some time anow and Elijah helped me with layout issues when I changed to a new theme recently. Super-fast response and quick resolution

Adelaide Ink And Toner
Australia
About 3 years using the app
Searchanise replied September 19, 2024

Thank you for sharing your experience! We’re glad to hear that our team could assist you with your theme transition and quickly resolve the layout issues. Providing helpful and efficient support is important to us, and we're happy it made a difference for you. If you ever need further assistance, feel free to reach out.

Best regards,
Searchanise team

August 19, 2024

This app has been an invaluable addition to our store, but what truly sets it apart is the exceptional support team. The developers are incredibly responsive, knowledgeable, and always willing to go the extra mile to help. Their expertise and dedication have made a world of difference for us. We highly recommend this app to anyone looking for a reliable solution backed by an outstanding team. Thank you for all your support!

Numbers Market
United Kingdom
Over 2 years using the app
Searchanise replied August 21, 2024

Thank you for your kind words! We’re delighted to hear that the app has been a valuable asset to your store and that our support team has made a positive impact. It’s great to know that our developers' responsiveness and dedication have been beneficial for you. We appreciate your recommendation and are always here to support you. If you need any further assistance, don’t hesitate to reach out.

Best regards,
Searchanise team

July 29, 2024

Great features on this app and the team was super helpful.

I needed specific design implemented on the collection pages and the Searchanise team worked with me to make it exactly like I needed.

Amazing service!

CandyStore.com
United States
Over 1 year using the app
Searchanise replied July 31, 2024

Thank you for your positive feedback! We're delighted that you enjoy the app's features and found our team helpful. We were happy to implement the specific design you needed for your collection pages. We're here to provide amazing service whenever you need it.

Best regards,
Searchanise team

August 5, 2024

Their support is incredible. The app is working great and their surpport really helps you if needed. Thank you Madina for your great help!

Homeoanimo
Canada
Almost 3 years using the app
Searchanise replied August 21, 2024

Thank you for your kind words! We're glad to hear that the app is working well for you and that our support team, especially Madina, was able to assist you. We're always here to help whenever you need it!

Best regards,
Searchanise team

June 25, 2024

Love having the ability to customize my filters. Support staff is very patient and helpful. Wish there were more indepth / video tutorials on how to use the features.

Holiday Warehouse
United States
Over 6 years using the app
Searchanise replied June 26, 2024

Thank you for your review! We're delighted that you appreciate the customization options and our supportive team. You can find more helpful tutorials on our help portal. If you have any more questions or need further assistance, please don't hesitate to reach out to us.

Best regards,
Searchanise team

September 23, 2024

The Searchnise App is an excellent tool on our website, and the support team accommodated us with the requested customizations. Excellent and highly recommended!

Antonioli.eu
Italy
Almost 2 years using the app
Searchanise replied September 25, 2024

Thank you for your kind words! We're delighted to hear that the app is serving your needs well and that our team could assist with your customizations. If you need any further assistance, feel free to reach out. We appreciate your recommendation!

Best regards,
Searchanise team

October 7, 2024

Very happy with the way the app works and with the support of the team. Truly impressed by their dedication to make the search the best that it can be. Certainly recommend.

Filmbro
Belgium
4 months using the app
Searchanise replied October 9, 2024

Thank you very much for your kind review! We are thrilled to see you're enjoying our app and communication with our support team. It means the world to us!

Feel free to contact us anytime.

Best wishes,
Searchanise team

October 7, 2024

The app distorts all product images on mobile. Their team won't help me. We pay hundreds of dollars a month for what?

YaYa & Co.
United States
Over 3 years using the app
Searchanise replied October 9, 2024

Hello,

It's very sad to hear you faced this mobile image issue! As we informed you via email, it was caused by the theme code and our developers fixed it for you. Please let us know if you still need our assistance.

As for the fact that we didn't help, we are very sorry for not fixing it faster! At the moment, we're experiencing a high load of tickets due to an increased number of installations. Plus, as far as we analyzed, many of our new clients replaced our competitors' search apps with our app and it also contributed to an increase in installations. We definitely understand that we have a problem with response speed. That's why we're hiring more staff at the moment. So, the problem with slow responses should be fixed by the end of the month.

In the meantime, we are ready to compensate one month of our subscription if we haven't responded for more than 3 days. For more details, please email us at feedback@searchanise.io

Best wishes,
Searchanise team