Reviews (54)
No where to cancel subscription, they claim you must uninstall to stop getting charged.
Even after uninstalling they are still charging me.
Thank you for your review!
Our app does not currently support a pause-and-build plan. If you no longer need the app, uninstalling it will cancel your subscription, and you can reinstall it anytime if needed. Our app’s pricing plan page includes a "How to Cancel" button, which explains this process and links to Shopify’s Help Center for uninstallation instructions.
I can see that you uninstalled the app on January 6th, which was within your billing cycle from December 27, 2024, to January 26, 2025. Because of this, a final $2.99 USD charge was processed. However, as soon as you reached out to us, we issued a refund within 12 hours and responded to your inquiry.
If you have any further questions or concerns, feel free to contact me directly at jake@galaxio.io -- I’d be happy to assist!
Best,
Jake
