Triom: Combine & Merge Orders
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Reviews (62)
I had a terrible experience with this app. Due to some issue on their end, they decided to give my item away for free without my consent, causing me to lose $512! I had no choice but to cancel the order, and the entire process was frustrating and unprofessional. This app is unreliable, and I definitely *do not recommend* it to anyone. Stay away if you value your time and money!
We sincerely apologize for this experience and understand your frustration. However, we're concerned there may be a misunderstanding about what occurred, as Order Merger does not have the capability to modify product pricing or "give items away for free."
Our app only merges existing orders together - it cannot change product prices, apply discounts, or modify payment amounts. We'd very much like to understand what happened in your specific case to help resolve this situation.
Since we don't see any support tickets from your account, could you please reach out to us directly at care@ordermerger.com with your order details? We want to investigate this thoroughly and help clarify what may have caused this issue.
We take all merchant concerns seriously and would appreciate the opportunity to review your specific situation and provide a proper explanation.
Best regards,
Tom, TrioM owner