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Reviews (640)
I installed this to trial but it didn't have all the functionality we needed but seemed like a nice app - used for a few hours and uninstalled but was charged $16.99 - so I'd be careful before using the "free trial" - it isn't free!
Hi there,
Thank you for reaching out and sharing your experience with our app. I’m sorry to hear about the unexpected charge and any frustration it may have caused.
After reviewing your account history, I see that you initially installed the app in January and later uninstalled it. When you reinstalled the app in February, the free trial period had already ended, which is why the $16.99 charge was applied.
However, I understand that this may not have been clear, and I apologize for any confusion. Our support team has already reached out to you to assist in resolving this matter. Please check your email or contact our support directly at support@omegatheme.com so we can further assist you and ensure your concerns are addressed.
We value your feedback and hope to have the opportunity to serve you again.
Thank you for your understanding.
Best regards,
Kaylee from Quote Snap team