Click & Drop

Thank you for your review and sorry to hear that you have been having issues with your orders.

Your recent Shopify order on Thursday was imported successfully, and we have double checked the order feeds provided by Shopify and can't find any other orders that we are not importing. You have however manually created an order later on Thursday but from the Shopify order feeds there is no indication this was a Shopify order.

You may have missed the notifications on the Click & Drop Dashboard warning you about your Shopify setting being incorrect and orders therefore not being automatically updated in your store, and also a warning that you haven't marked your orders as Despatched which would similarly prevent store order updates.

To fix this please select the 'Mark orders as despatched on channel' on the Shopify integration settings at

https://business.parcel.royalmail.com/settings/channels/

and either set your orders as Despatched when you have despatched them, or alternatively set the 'Mark order as despatched when label is generated' setting on the Miscellaneous settings page found at

https://business.parcel.royalmail.com/settings/miscellaneous/

Taking these actions should hopefully resolve any issues you have been having not receiving Despatched notifications to your store orders.

If you have any further issues with your Click & Drop Shopify integration it is worth first referring to the following Shopify help pages:-

https://help.parcel.royalmail.com/hc/en-gb/articles/115001447813-How-to-integrate-your-Shopify-store

https://help.parcel.royalmail.com/hc/en-gb/articles/360008874693-Troubleshooting-your-Shopify-Integration

If you still have issues after using these guides please don't hesitate to contact our support team at clickanddropsupport@royalmail.com for further assistance.

Regards,
The Click & Drop Team.