Reviews (599)

Overall rating
4.9
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
All reviews
March 12, 2025

We initially made the switch because our previous provider was increasing costs without offering additional value. Loop, on the other hand, not only provided more features but also delivered a much better experience. We’ve already recommended Loop to multiple companies.

One of the standout features has been cancellation prevention, which has had a drastic impact on reducing churn. Beyond the product itself, the support from the Loop team is next level. From the founders to our account reps, the team is highly attentive, and everything happens seamlessly over Slack. No clunky ticketing systems or long wait times. It genuinely feels like a partnership focused on improving retention together.

Four Sigmatic
United States
10 months using the app
Loop Solutions Inc replied June 26, 2025

Switching to Loop sounds like it was a great decision for your business! We’re so happy to hear that the added features and cancellation prevention have made such a positive impact on your retention. It’s fantastic that the seamless support experience has made working with us feel like a true partnership. Your recommendation to others means a lot, and we’re committed to continuing to support your growth and success!

- Loop Team