Loop Subscriptions App

I’ve been super happy with Loop! The customer support team has been incredibly helpful throughout the entire integration, especially with moving all of our existing subscribers over from our previous subscription platform. They made what could have been a complicated process feel very straightforward.

The platform itself also gives us far more flexibility and customization than we had before. I especially like the gamification, retention, and anti-churn features, which give us a lot more tools to improve the subscriber experience.

I’m really happy we made the move to Loop and would definitely recommend it to other Shopify brands running subscriptions.

Loop has been a great partner for our subscription program. They’re constantly innovating and rolling out new features that make managing and growing subscriptions easier. Their customer support is also incredibly responsive, helpful, and quick to resolve any questions or issues that come up. Overall, we’ve had a really positive experience with the platform and team.

Loop Subscription is very easy to use. Aadi from the onboarding team walked us through step by step and had great communication and follow-up. The program overall is working great. We love the analytics that are available. Highly recommend this app!

★★★★★

I’ve had a really positive experience with the Loop team and would definitely recommend their support.

The Loop app itself is also really easy to use and makes managing everything straightforward. The interface is simple, intuitive and easy to navigate, which makes a big difference when you’re using it regularly.

A special mention to Kashish, who has been incredibly helpful every time I’ve raised a concern. The information provided is always detailed, clear and easy to understand, and what I really appreciate is that Kashish never leaves an issue unresolved. They take the time to make sure everything is fully explained and clear.

Thank you to the whole team for the continued support, for always going above and beyond to help. It’s genuinely appreciated!

We had a great experience working with Adi to get set up on Loop. Our previous subscription platform migration process was a nightmare, so we were definitely anxious about having to go through that process again. However, Adi provided a very detailed pre-migration plan, we had multiple meetings to ensure everyone was aligned on next steps, and all of this ensured a very smooth migration. Now that we're set up, the ongoing support has been great and the response times from the team is very quick. Give Loop a try!

-Tom

We migrated from Recharge to Loop Subscriptions, and it was an incredibly seamless process. Loop handled the migration end to end, settings were easy to update, and they were quick to reply to any questions we had.

We've had a great experience with Loop. The team has been incredibly helpful, responsive, and genuinely invested in helping us improve our subscription retention. They're always open to feedback, continually releasing new features and improvements, and are proactive in finding ways to help our store grow. The platform is easy to use, reliable, and the support has been excellent. We'd definitely recommend Loop to any brand looking to scale their subscription business.

Five stars, and honestly it's mostly because of the people.

We've run our subscription program on Loop for a while, and the real difference came when we started working closely with their team.

Saksham, our CSM, treats our retention numbers like they're his own. He set up our rewards journey and streaks program, rebuilt our failed payment recovery with segmented offers, and put a proper A/B testing framework on our cancellation flow. Churn dropped around 10% within weeks of those changes going live.

On the technical side, Varun has been just as good. Anything that needs configuring or fixing gets handled fast, usually same day, with clear explanations instead of endless ticket back and forth.

Plenty of subscription apps look similar on paper. What you actually get with Loop is a team that knows retention inside out and does the work with you. Easy recommendation.

Aadi Gupta & Sharath Gowda were both super helpful, cooperative, and excellent throughout the onboarding process. We had a few minor issues as expected with migrating a load of mrr and getting on a new platform but everything was fixed very quickly, in one case Aman called in from his home later in the night even and helped me fix a problem within an hour or two. Really great job by the team and I appreciate everything they've done, so far we are happy with loop.

UPDATE: The Loop team reached out to with me to offer a custom solution to access what I needed. I really appreciate that level of service from such a key vendor. Thank you Loop!

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It's disappointing that I don't get API access unless I pay for the Pro plan. I'm paying more than $200/month as it is and I expect access to my data.