Reviews (664)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants praise this app for enhancing subscription management with customizable bundles, intuitive cancellation flows, and a user-friendly portal. It's valued for detailed analytics, reliable performance, and smooth integration, even at scale. The onboarding and migration processes are seamless, with hands-on assistance. Exceptional customer service is noted for quick response times and personalized support. Recommended for Shopify and Shopify Plus brands, it offers competitive pricing and a comprehensive feature set.
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Switched to Loop from our previous subscription app and the difference has been night and day. The platform is genuinely built for DTC brands that take retention seriously - flexible cancellation flows, clean analytics, and a UX that actually makes sense for both us and our subscribers.
The onboarding experience was the real standout. Huge thanks to Tarun and Aakash, who made the migration feel effortless. They were responsive, patient with our (many) questions, and clearly invested in setting us up properly rather than just getting us live. Every call had a clear agenda, every follow-up was on time, and they proactively flagged things we hadn't thought of.
If you're a growing brand looking for a subscription platform that combines strong tooling with a team that actually cares about your success, Loop is it. Highly recommend.
We’ve honestly had a really great experience working with Loop for Buff Clucks. The support they’ve given us has been super helpful, especially with the projects we’re running they always find a way to make things work.
Big shoutout to Amandeep, our Customer Support Manager. He’s always quick to reply and really reliable whenever we need help. It makes a huge difference knowing someone’s there and on top of things.
Also want to mention Swaraj and Kashish...they’ve been awesome whenever we run into technical issues. They’re always willing to jump in, figure things out, and get us back on track.
The support from the Loop team has been solid. We really appreciate everything.
fixed the issue. efficiently. didnt keep me hanging. didnt require an upgrade. was kind. and also taught me how to make the edit if i wanted to in the future should it happen again. great service. thank you loop. nobody has decent service anymore and this was just seemless.
The Loop team is a great resource for using the app in its entirety. They really get to know your business and make recommendations accordingly. Response time on inquiries has been great as well. Highly recommend!
We have been using it quite a while, and we loved it. Karan from their team hopped on a call and explained how we can reduce churn and improve the process. Highly recommended!
We have had a great experience, we were a bit worried about migration, we were moving from the incumbent to LOOP but they proved us wrong, it was very smooth and they took care of everything.
Exceptional team support on migration, onboarding and customer success. Well done. The app improved the store churn and LTV of the subscribers. Great work!
Great onboarding process. It was a high risk for our company to switch subscription providers and Loop was very hands on and made sure the migration went as smooth as possible.
I am most impressed with the customer support; they go above and beyond with setup and ongoing support. The software itself is well-designed and intuitive to use. We are excited to try all the different features and appreciate the detailed analytics, so we can measure what is working and what isn't. Highly recommended!
I’ve had a really great experience using the Loop Subscription app so far. The platform itself is intuitive and makes managing subscriptions much smoother compared to other tools I’ve tried.
What really stood out to me, though, was the customer support. They were genuinely committed to helping me resolve my issue and didn’t just send generic replies. They took the time to understand my situation and even hopped on a call with me to make sure we were fully aligned and everything was working as expected.
It’s rare to find that level of hands-on support these days, and it made a big difference. Overall, I’d definitely recommend Loop to anyone looking for a reliable subscription solution backed by a team that truly cares.
We've been using Loop Subscriptions for our curated monthly beer club box. Onboarding was smooth and straightforward, and the platform has given our customers a noticeably better user experience compared to our previous subscription solution. The ongoing support has also been excellent. Would recommend