Reviews (603)

Overall rating
4.9
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting subscription revenue and improving customer retention. They praise its easy integration, user-friendly interface, and features like bundle management and customizable options. The app's flexibility allows customization to specific business needs, and its reliable performance scales well. The support team is frequently commended for responsive service, particularly during onboarding and migration. Continuous updates show a commitment to meeting merchant and industry needs.

January 27, 2026

Loop support team is always willing to help when we have specific marketing campaigns or initiatives that require adjustments to subscriptions. Would recommend to brands that require guidance for their subscription program.

Utiva
Canada
About 3 years using the app
February 24, 2026

Since the beginning with Loop the support has been amazing, they care about you and your business. It is easy to use and there are a lot of options to use to improve customer retention and avoid subscriptions cancelations. recommended!

Blackboard Coffee Roasters
Australia
Over 1 year using the app
January 12, 2026

Loop has been super easy to use and integrate into our subscription program. The platform is intuitive, and we were able to get everything set up without a steep learning curve. The features are straightforward, which makes managing subscriptions way less complicated than we expected.
What really stands out is their communication and support. The team is responsive and helpful whenever we've had questions or needed guidance. It's clear they understand what merchants need and actually care about helping you succeed.

Club EarlyBird
United States
Almost 2 years using the app
January 15, 2026

If you’re a subscription brand, Loop is worth it. The portal is clean, skip/pause/cancel flows are intuitive, and their team goes above and beyond. Other subscription tools don’t come close in support or retention guidance. Would recommend to any DTC brand running subs.

The Greatest of all Tapes
Australia
11 months using the app
January 21, 2026

My experience with loop has been great! (1) this app is packed with features and flexibility that are included without an additional charge. (2) the service team is fantastic - they provide all the help needed and get things done quickly and hold a monthly review meeting focused on growth and improvements, (3) my sales from subscriptions have grown significantly since switching to Loop.

Supplement First
United States
8 months using the app
January 29, 2026

Getting started with Retentics was super easy! Their support team is extremely attentive and proactive. It's amazing how much of our email revenue comes directly from their automated flows.

Cardon
United States
7 months using the app
February 25, 2026

Very excited to be on a more nimble subscription platform. Migration was well handled from our previous vendor and already our customers and our staff are thrilled with the changeover.

Harney & Sons Fine Teas
United States
4 months using the app
December 22, 2025

We have a great experience working with Loop Subscriptions.

The collaboration is smooth and genuinely friendly from day one. Their team is always quick to jump in whenever we run into issues, and they don’t just react, they proactively suggest features and improvements we can take advantage of.

They also supported us through our migration from a previous subscription solution, which made the transition much easier than expected. Overall, it’s been a really positive and supportive partnership.

Edgard & Cooper
Belgium
About 1 year using the app
January 12, 2026

Migrated late last year from another subscription app - onboarding has been incredible, the team has gone above and beyond making it seamless. They are super responsive on Slack to any queries. Would definitely recommend Loop for anyone getting into subscriptions.

BeKynd Beauty
United States
7 months using the app
February 24, 2026

Great app - very intuitive and captures all consumer needs.
The onboarding process was a breeze - they helped set up the experience based on my business requirements and addressed all my concerns promptly.

Efpy Beauty
United States
3 months using the app