Reviews (308)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this affordable subscription app for its user-friendly interface, smooth migration process, and insightful analytics. The app's responsive customer service, smart product bundling, and clear customer portal are particularly appreciated. Merchants value the app's attractive pricing and commitment to long-term partnerships. Features like churn prevention, upselling, and automated email notifications are praised for enhancing customer retention and satisfaction.

June 17, 2024

This app does exactly what we need with new features always being developed enabling us to improve our subscription business continuously. Ongoing support provided by Nihal has been extremely useful and has been a major factor in our growth. An excellent app.

Reptile Centre
United Kingdom
Over 1 year using the app
Loop Solutions Inc replied June 19, 2024

Thank you for your feedback, Team Reptile Centre! We're glad our app and support team have been instrumental in your growth. We're committed to continuously supporting your business - do give us a shout if you need any help :)

June 11, 2024

I love loop subscriptions. Their support Is also second to none and are great at helping with any requests I have.

Bare Ayr
United Kingdom
About 1 year using the app
Loop Solutions Inc replied June 13, 2024

Thank you, Team Bare Ayr! We're thrilled you love Loop Subscriptions and our support team. We're always here to help with any requests. :)

May 19, 2024

Loop is easily the best subscription app in the Shopify ecosystem.

No only does it put every other competitor that we tried/demo'd to shame, but they are constantly innovating. The Loop Subscriptions we signed up for looks very different today in the best way possible. They listen to customer feedback and implement fast.

This combined with A+ support makes Loop my favorite piece of SaaS that we have in our stack. I can't recommend these guys enough!

BEAM
United States
Over 1 year using the app
Loop Solutions Inc replied May 23, 2024

Thank you for the incredible feedback, Team Beam! We're thrilled to hear how much you value Loop Subscriptions. Your support and feedback mean a lot to us. We're here to help anytime! :)

June 18, 2024

We have had a great experience migrating from Bold subscriptions to Loop Subscription. The transition was seamless, and Nihal has been instrumental in making our experience great. He always goes above and beyond to solve our issues, and if something does not exist yet, he goes out of his way to implement a new segment to continuously improve our experience!

Curls Monthly
United States
11 months using the app
Loop Solutions Inc replied June 20, 2024

Thank you for your feedback, Team Curls Monthly! We're glad the migration to Loop Subscription was seamless and that Nihal has been instrumental in enhancing your experience. We appreciate your recognition of his dedication and efforts to continuously improve our service! :)

June 5, 2024

Best support across any app/company we have ever worked with!

Cords Club
United States
12 months using the app
Loop Solutions Inc replied June 7, 2024

Thank you so much, Team Cords Club! We're thrilled to hear that our support has been helpful. We're here to assist you anytime :)

May 15, 2024

Subscriptions can be overwhelming, especially with a complicated product model. We moved away from a custom subscription platform to Loop, which was a bit of a rough transition. However, Loop has a really dedicated team of people who listen to our concerns and are able to address them. My success manager has gone above and beyond in guiding me through different ways to optimize the customer experience. He meets me with with patience, optimism, and solutions. Though our niche product is rather unique, my contact at Loop is very knowledgeable about subscriptions and presents with me creative solutions for generating revenue. It's been a steep learning curve for me, but I really appreciate the resources Loop has provided, as well as the fact that the portal is highly customizable.

Fragrant Jewels
United States
About 1 year using the app
Loop Solutions Inc replied May 21, 2024

Thank you for your feedback, Team Fragrant Jewels! We're thrilled to hear our team and resources have improved your subscriptions management experience. Onwards and upwards together! :)

June 19, 2024

Loop customer service is absolutely top-notch. We were using another Loop competitor since we migrated to Shopify and there is no comparison here. From day 1, Loop has provided 'white glove' service to us. They helped with migration, navigated complex workflows, and helped us to do extensive testing to make sure our customers were getting the best experience. They even took the time to understand our business model and made suggestions on ways to help reduce churn and improve retention. I can't recommend this company enough.

Reactive Training Systems
United States
8 months using the app
Loop Solutions Inc replied June 21, 2024

Thank you for the fantastic review, Team Reactive Training Systems! We're thrilled that our support and service have been helpful and that our efforts to understand your business model and suggest ways to reduce churn and improve retention have been beneficial. Onwards and upwards together! :)

May 29, 2024

The customer support team are fantastic! They are readily available to help and support with further optimisations, new features and more.
I would like to give a special shout-out to Nihal, who has been brilliant. Thank you.

Sauce Shop Wholesale
United Kingdom
9 months using the app
Loop Solutions Inc replied June 5, 2024

Thank you for the wonderful feedback, Team Sauce Shop Wholesale! We're glad to hear Nihal and our support team have been helpful. We're always here for any assistance or feature updates you need :)

June 5, 2024

Loop has proven to be an amazing partner for our subscription program, establishing an effective 2-way communication path where our feedback and requests are actually heard and implemented on their end, and they share valuable insights for us to constantly improve our subscription metrics. They're certainly not just "another Shopify App", but an extension of our team

Eden Boost
Singapore
8 months using the app
Loop Solutions Inc replied June 6, 2024

Thank you for the fantastic feedback, Team Eden Boost! We're delighted to be a valuable partner and extension of your team. Your insights help us improve, and we're committed to supporting your subscription success. :)

April 12, 2024

Great customer service. Very fast to reply and fix any issues that may arise from integration with bespoke themes, including amending the code.

Park life.dog
Ireland
Over 2 years using the app
Loop Solutions Inc replied April 29, 2024

Thank you for your review, Team Park Life! Awesome to hear that our customer service has been on point. Here’s to smooth sailing ahead!

Cheers,
Team Loop