Loop Subscriptions

I haven’t tried every subscription app out there, but I’ve used one of the big names, and it was a frustrating experience. I couldn’t even get started because the app was so difficult to customize, and their support was lackluster—like many SaaS companies, they were attentive until I signed the contract, and then their responsiveness dropped off a cliff.

That wasn't the case with Loop. Their team stuck with me through two months of full customization, which included a major overhaul to accommodate a special bundle offer we wanted to run. Their customer success team was incredibly responsive and helpful every step of the way. If you don't need to do anything special/unique/different then your startup time should be way shorter - probably just a week or so.

I was especially impressed with Loop’s API hub, which allowed us to create a fully tailored solution for our unique needs. Fast forward 10 months, and the app is running smoothly.

Good ecomm SaaS apps are hard to come by, but Loop is one of them.

Loop has been a blessing for our business. They were able to help us create a very custom solution for our membership program, that also includes a subscription element.

Memberships are our secondary product, and their system has driven a massive improvement in LTV and the offering has boosted our AOV.

Loop's customer service is Amazonesque, they have a high attention to detail, quickly solve issues, and I mean quickly (within minutes).

We spoke to many of their competitors and no one comes close to their way of doing business. Cheers to the Loop team. I wish all my partners were like them!

This app has worked well for our subscription business. It's an easy user interface, and they make built-in features like analytics, shipping rules, and product bundling easy. But, the best part is the support. We all know subscriptions can be a beast of their own... and Loop makes it all easy. They are quick to respond to any questions and even hopped on a screen share to sort out something I was having trouble with. 5-stars.

Fantastic subscription app! We use this app to run all of our subscriptions - we use it for product swaps, upsells, and free gifts each month. Very easy to use and to set up. We were previously using Seal Subscriptions and the white glove migration from there was seamless (thanks to the Loop team). Now, we've been with them for over 6 months and we have monthly team meetings with Aayush, our account representative. He brings data on our account each month and ways we can improve. Super helpful!! We also have a dedicated Slack channel with their team for quick service if there is ever a bug. The only thing we wish they had is a better integration with Pagefly and a way to block cancellations for the first X days of a subscription. That would be a game changer for our brand to protect against customers who buy then cancel right away.

Loop was recommended to us by our web development team, and so far, we’ve been very happy with it. The platform offers great functionality, and the team has been incredibly responsive to our questions and requests. We appreciate the features available, though we do wish there were more subscription portal access options for our subscribers. That said, there are a few exciting features in development that we’re looking forward to. Overall, a solid subscription management solution with a great support team!

We chose Loop for our subscription model after evaluating several options, as it offered the best combination of flexibility, Shopify integration, and a user-friendly experience. Loop stood out because it supported the custom features we needed for the way our product is set up, allowing us to tailor subscriptions to fit our unique model. The cancellation flows have been a game-changer, helping reduce churn with targeted offers, while the customer portal makes it easy for subscribers to manage their plans. The analytics tools also provide valuable insights to optimize performance. Our experience with the Loop team has been excellent—our success manager, Chaitanya, has been proactive in helping us maximize the platform’s capabilities, and the support team has been quick to assist whenever needed. Overall, Loop has helped us refine our subscription model and improve retention, making it an easy recommendation for any brand looking to scale subscriptions on Shopify.

We were using a larger subscription provider before, and Loop proved to blow it out of the water. Subscriptions are our lifeblood, so we wanted to partner with someone that treated it as such. The thing that stood out to me the most was Loop's support. They have an incredible support system that made migration, optimization and ongoing testing easy, seamless and awesome. From their CSMs to their implementation they did a fantastic job introducing our brand to Loop. The features were the other thing that stood out. Their features are better or similar to more expensive subscription platforms. The only thing I wish could be changed are the Flows feature. We have multiple products that need to be swapped and setting those up are a pain, but they did the legwork for us, so it made switching so much easier. Amazing platform, fair pricing and amazing founder. Can't do any better than that, and honestly I just wish we switched sooner.

Loop Subscriptions is by far the best subscriptions solution for Shopify, it is fantastic. The team helped us migrate over from our legacy system without fuss. The built in Flows are so powerful and intuitive that we easily built out our complex scenarios in minutes. Before most tasks required engineers to make changes, now our CS team are empowered to make changes themselves. Also, any issues we have faced have been acknowledged and resolved/work around or fixed very quickly.

I could not recommend Loop Subscriptions more highly.

We’ve been using Loop Subscriptions for our multiple brands, and it’s been a great experience. The custom flows and customer portal make it super easy for our subscribers to manage their orders, which is crucial for a wellness brand like ours.

Loop’s cancellation flows and analytics have helped us improve retention, and their support team is always quick to assist.

If you're on the fence about which subscription app to go with, We highly recommend giving Loop a try. It’s powerful, easy to use, and backed by a team that genuinely cares.

We initially made the switch because our previous provider was increasing costs without offering additional value. Loop, on the other hand, not only provided more features but also delivered a much better experience. We’ve already recommended Loop to multiple companies.

One of the standout features has been cancellation prevention, which has had a drastic impact on reducing churn. Beyond the product itself, the support from the Loop team is next level. From the founders to our account reps, the team is highly attentive, and everything happens seamlessly over Slack. No clunky ticketing systems or long wait times. It genuinely feels like a partnership focused on improving retention together.