Reviews (602)

Overall rating
4.9
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting subscription revenue and improving customer retention. They praise its easy integration, user-friendly interface, and features like bundle management and customizable options. The app's flexibility allows customization to specific business needs, and its reliable performance scales well. The support team is frequently commended for responsive service, particularly during onboarding and migration. Continuous updates show a commitment to meeting merchant and industry needs.

December 19, 2025

We’ve tested several subscription apps and Loop stands out. The product is solid, flexible, and works reliably at scale, but the real differentiator is the support. The team is fast, knowledgeable, and actually takes the time to understand your setup and help you solve issues properly. Highly recommended if subscriptions are a core part of your business.

Neurosmile
United States
5 months using the app
January 9, 2026

We recently migrated to LOOP and thus far could not be more happy. The migration and onboarding team (led by Shivam Sen Kumar) is among the best we've ever encountered in this space -- knowledgeable, responsive, diligent in setting and meeting deadlines. A+++. While it is early days, the app itself also seems to be a huge upgrade over our prior subscription app -- far easier to implement, better UI/UX for our customers and great support. We are excited for next steps with LOOP.

FireRoad
United States
2 months using the app
January 22, 2026

Switched to Loop from Seal as there was so much more I could do on Loop and so far so happy with everything, but most importantly, the onboarding support was so profesional and made so easy thanks to Shivam. He honestly made this a breeze for us and was the most helpful support we've ever had from an app.

Psychic Samira
United States
About 1 month using the app
December 18, 2025

It's a scam, I tried to cancel my plan for 3 months, they don't let you to do so on their system, you need to send message to their customer support and they still charge me until this day.......

SQUEEZIES
Lithuania
4 months using the app
November 21, 2025

We’ve had a great experience using the Loop Subscriptions App. The platform itself is intuitive and makes managing subscriptions seamless, but what really stands out is the Customer Success team. Our rep has been incredibly informative and helpful, consistently providing valuable insights into our account that have helped us optimize performance. Highly recommend both the app and the team behind it!

Overtone Color
United States
Almost 2 years using the app
Loop Solutions Inc replied November 26, 2025

So glad to hear Loop has made managing subscriptions seamless for you! Huge thanks for the kind words about our Customer Success team—we’re excited to keep supporting your growth and success!

- Loop team

January 7, 2026

My experience with Loop Subscriptions has been absolutely stellar so far. In addition to top-notch platform UI, the support team has been incredibly responsive and helpful. Special thanks to Varun for working tirelessly to help me find a workaround for a specific use case that I was trying to accommodate. Thank you again!

The 3 on 3 League
United States
About 2 months using the app
November 11, 2025

Always great customer support, the team are fast to respond and go above & beyond to help fix issues and suggest improvements to our account.

The portal is simple to navigate with great features

Igennus Healthcare Nutrition
United Kingdom
Over 2 years using the app
Loop Solutions Inc replied November 26, 2025

Really appreciate your kind words! We’re glad the portal has been smooth to use and that the team’s support and suggestions have been valuable—always here to help you grow!

- Loop team

January 15, 2026

Extremely slow support - 6 to 12 hours to answer super trivial questions

Many features are buggy - they will intermittently not function as desired

All in all - this is not a professional or reputable company that you want to build your business on.

Chad Bites
United States
20 days using the app
December 10, 2025

Aditya and Dashrath have been incredibly attentive and accommodating to our company's needs. We have a large subscriber base and many payment tokens that needed to be migrated from Wordpress to Shopify. The Loop team managed and executed that technically complex and tedious process exceptionally well without loss of revenue or inconvenience to our staff and customers. The Loop plugin is incredibly customizable and the features and analytics are top-tier. Overall, we are very, very happy we switched to Loop.

Shiaqga Essentials
United States
About 2 months using the app
December 8, 2025

Dashrath and Amit and the whole Loop Team were fantastic. Dashrath was very patient with us as we took months to finally make a move. During the migration, Amit knew every part of the Loop Platform and had an answer for every one of our questions. He even took time out from his birthday to make sure that our migration went smoothly! The Loop platform and team are full pro. Thanks Loop!

Youth Crews
United States
About 1 month using the app