Reviews (633)

Overall rating
4.9
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants find this app valuable for managing subscriptions, noting its intuitive platform that boosts revenue and retention. It offers flexible options, robust analytics, and features like product swaps and upsells. The app is praised for smooth performance and easy migrations. Customer support is exceptional, with responsive assistance during onboarding and ongoing support through dedicated account managers and Slack channels, enhancing the merchant experience.

January 21, 2026

My experience with loop has been great! (1) this app is packed with features and flexibility that are included without an additional charge. (2) the service team is fantastic - they provide all the help needed and get things done quickly and hold a monthly review meeting focused on growth and improvements, (3) my sales from subscriptions have grown significantly since switching to Loop.

Supplement First
United States
8 months using the app
February 9, 2026

the best subscription app by far. From features, to UI and support, it checks all the boxes. Shout out to Jagrit from the onboarding team for keeping up with our custom requirements.

Maeva
United States
2 months using the app
February 9, 2026

The app is very easy to navigate and has very helpful features good for your business. Also, the check-ins the support gave is a tremendous help. Shout out to Sparsh for always checking, assisting, guiding and helping us through while we get over the learning curve. This app is much recommended.

SummaUp
United States
2 months using the app
January 15, 2026

If you’re a subscription brand, Loop is worth it. The portal is clean, skip/pause/cancel flows are intuitive, and their team goes above and beyond. Other subscription tools don’t come close in support or retention guidance. Would recommend to any DTC brand running subs.

The Greatest of all Tapes
Australia
11 months using the app
February 10, 2026

we just switch from a different subscription to Loop and I can say the the overall user experience was superb! Pretty much all data we track on a weekly basis are available in Loop Analytics! No need to manual export data because all are in the analytics dashboard!

NeuroBrocc
United States
About 2 months using the app
February 10, 2026

Aastik and Varun have been absolutely the best. I’m the manager and was the one directly reaching out to support — at first I was a bit frustrated as responses were taking some time, but once I connected with Aastik, I was beyond grateful. He truly guided us all the way and made sure everything was handled smoothly.

Same with Varun, our product analyst — very supportive, knowledgeable, and proactive. Kudos to both of them for turning the experience around and providing outstanding support.

Looking forward to working closely with the team long-term.

The Standard Lab
United States
About 1 month using the app
February 1, 2026

The migration process was easy and seamless. Aditya made sure I had clarity every step of the way and provided constant updates whenver a step was completed. The platform itself is fully customizable and easy to work with. 5/5

Belano
United States
About 2 months using the app
March 18, 2026

We had some minor issues with the application because part of our website is built with custom code. However, the support team resolved the problem very quickly, and their tech team adapted everything to our code so it could function properly. Amazing!

Apipet
Croatia
9 days using the app
February 3, 2026

Phenominal support. Helped with all onboarding, set up, etc etc. Quick to respond and reply. Took care of the heavy lifting for all aspects of migration. Functionality compared to seal is night and day difference. Jagrit was awesome to work with.

Tau Tau Skin
United States
About 1 month using the app
January 12, 2026

Migrated late last year from another subscription app - onboarding has been incredible, the team has gone above and beyond making it seamless. They are super responsive on Slack to any queries. Would definitely recommend Loop for anyone getting into subscriptions.

BeKynd Beauty
United States
7 months using the app