Reviews (683)

Overall rating
4.9
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants praise this app for enhancing subscription management with customizable bundles, intuitive cancellation flows, and a user-friendly portal. It's valued for detailed analytics, reliable performance, and smooth integration, even at scale. The onboarding and migration processes are seamless, with hands-on assistance. Exceptional customer service is noted for quick response times and personalized support. Recommended for Shopify and Shopify Plus brands, it offers competitive pricing and a comprehensive feature set.

March 8, 2026

Loop has been a great addition to our company. The app runs smoothly and they're always releasing exciting features. Our CSM is really on point when it comes to understanding business needs and coming up with solutions and/or new features to account for emerging use cases. I highly recommend them.

Garden Street Gin Club
Australia
11 months using the app
March 26, 2026

Simplified the subscription dashboard to make it more intuitive and user-friendly for our customers.

Customer service is consistently excellent and always available to assist with setup whenever needed.

Utica Coffee Roasting Co.
United States
2 months using the app
April 1, 2026

Highly recommend Loop. They listened to my concerns about the subscription program I was currently using and walked me through how Loop provided all the features I needed. They took their time answering my questions. There was no pressure at all. Once I decided to switch to Loop the onboarding process was easy. They walked me through every detail of the process. I've only been using the subscription for a short time now but so far everything has been great. Customer support is top notch.

Custom Equine Nutrition
United States
About 2 months using the app
June 9, 2026

We've had a great experience working with the Loop team. Their support has been responsive, knowledgeable, and genuinely invested in helping us find the right solutions for our subscription setup.

Throughout the process, the team has been proactive, patient, and quick to assist with both technical questions and custom requests. Communication has always been clear, and they've consistently gone above and beyond to ensure everything was implemented correctly.

A special thank you to the support team for their professionalism and commitment.

Dr. Rachael Institute
United States
About 3 years using the app
May 31, 2026

Saurav Singh you are always so responsive to our questions and very thorough in explaining things whether that's through providing a step by step procedure or a Loom video - you hit on every detail.
Thank you for exceptional support!

Big Life Journal
United States
Over 2 years using the app
February 24, 2026

Since the beginning with Loop the support has been amazing, they care about you and your business. It is easy to use and there are a lot of options to use to improve customer retention and avoid subscriptions cancelations. recommended!

Blackboard Coffee Roasters
Australia
Over 1 year using the app
June 1, 2026

Loop team is always quick to help us with issues and Saurav has been great at jumping on quick calls with our tech team to resolve issues. Karan, our newest account manager, has also helped us reduce churn rate by providing specific ideas he sees working for other merchants as well.

Mirai Clinical
United States
About 2 years using the app
March 5, 2026

Our experience with Loop has been very positive. The platform is easy to navigate, integrates smoothly, and offers flexible tools that simplify subscription management.

Botanique Paris
United States
3 months using the app
March 18, 2026

Just onboarded with Loop and it’s been a really smooth experience so far. The migration was handled well, the platform is intuitive, and it already feels like a step up from what we were using before. Excited to keep building with it.

Organic Muscle Fitness Supplements
United States
About 1 month using the app
May 27, 2026

Super fast and efficient customer service. They are always there to help with any issues or confusion.

Air Oasis
United States
12 months using the app