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Onboarding was a bit cumbersome (especially migrating subscriptions from our old provider and seeing many drop off) but ever since we got this live, its been going well.
I can't say enough good things about Amandeep, Ishika, and our other representatives. They really go above and beyond to explain things in detail, even recording Looms that walk me through changes to make.
We've had a great experience working with the Loop team. Their support has been responsive, knowledgeable, and genuinely invested in helping us find the right solutions for our subscription setup.
Throughout the process, the team has been proactive, patient, and quick to assist with both technical questions and custom requests. Communication has always been clear, and they've consistently gone above and beyond to ensure everything was implemented correctly.
A special thank you to the support team for their professionalism and commitment.
Loop is elite when it comes to scaling your subscription brand. Their dedicated team is also top notch and my dedicated CSM Amandeep has been excellent to work with and really cares about improving my metrics and retention overall. Very impressed with this app as a whole and im glad i was referred to them.
Been using Loop Subscriptions to manage our subs on Shopify and honestly just wanna give a shoutout to Tarun Rana from the Loop team. He helped us set up our whole cancellation flow and it was super smooth.
Tarun actually took the time to understand what we needed instead of just rushing through it. He walked us through setting up the cancellation flows, the retention offers, all that stuff. Anytime we had a questoin he got back to us fast and was always super helpful.
You can tell he knows the platform really well. Made the whole thing way easier than i thought it would be. If your planning to run subs on your brand definitely use Loop and defintely try to work with Tarun, he's great. Highly recommend!
Loop has been a great partner to our business. They have helped us increase our subscription revenue exponentially. Their cancellation flow allows us to prevent churn and the dashboard provides incredible insight. The customer support staff and specialists they provide you with are also very helpful, meeting every requirement. It's a premium price point, but it is worth the cost.
Loop is a great app for increasing subscriptions and boosting retention. It offers many ways for attract subscribers, and create loyalty. The migration experience from my previous subscription app was very easy, and I'm excited to see the results play out over time!
Switched to Loop from our previous subscription app and the difference has been night and day. The platform is genuinely built for DTC brands that take retention seriously - flexible cancellation flows, clean analytics, and a UX that actually makes sense for both us and our subscribers.
The onboarding experience was the real standout. Huge thanks to Tarun and Aakash, who made the migration feel effortless. They were responsive, patient with our (many) questions, and clearly invested in setting us up properly rather than just getting us live. Every call had a clear agenda, every follow-up was on time, and they proactively flagged things we hadn't thought of.
If you're a growing brand looking for a subscription platform that combines strong tooling with a team that actually cares about your success, Loop is it. Highly recommend.
Great experience overall with Loop. The team has been very proactive, responsive, and supportive throughout the onboarding and migration process. The platform has been serving our store very well so far, especially for subscriptions and memberships. Setup was smooth, the support team was helpful, and the tool gives us a lot of flexibility for testing and optimization. Looking forward to continuing to scale with Loop.
Devak and his team at Loop were so patient and helpful with our migration process. I was worried about how all our subscriptions would be transferred over to them, but they handled everything perfectly and I am so excited to be using Loop. Their portal is extremely user-friendly, easy to manage, and very clear. Himself and his team responded to me within the hour every time I had questions or needed assistance. 10/10 recommend using Loop Subscriptions. Devak went above and beyond helping me and implementing new features on my store without hesitation.
I am most impressed with the customer support; they go above and beyond with setup and ongoing support. The software itself is well-designed and intuitive to use. We are excited to try all the different features and appreciate the detailed analytics, so we can measure what is working and what isn't. Highly recommended!