Reviews (628)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

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Merchants find this app valuable for managing subscriptions, noting its intuitive platform that boosts revenue and retention. It offers flexible options, robust analytics, and features like product swaps and upsells. The app is praised for smooth performance and easy migrations. Customer support is exceptional, with responsive assistance during onboarding and ongoing support through dedicated account managers and Slack channels, enhancing the merchant experience.

April 8, 2026

We’ve honestly had a really great experience working with Loop for Buff Clucks. The support they’ve given us has been super helpful, especially with the projects we’re running they always find a way to make things work.

Big shoutout to Amandeep, our Customer Support Manager. He’s always quick to reply and really reliable whenever we need help. It makes a huge difference knowing someone’s there and on top of things.

Also want to mention Swaraj and Kashish...they’ve been awesome whenever we run into technical issues. They’re always willing to jump in, figure things out, and get us back on track.

The support from the Loop team has been solid. We really appreciate everything.

Buff Clucks
United States
About 1 year using the app
April 14, 2026

fixed the issue. efficiently. didnt keep me hanging. didnt require an upgrade. was kind. and also taught me how to make the edit if i wanted to in the future should it happen again. great service. thank you loop. nobody has decent service anymore and this was just seemless.

on the LAM : Mini Ranch & Gardens
United States
10 months using the app
February 24, 2026

Since the beginning with Loop the support has been amazing, they care about you and your business. It is easy to use and there are a lot of options to use to improve customer retention and avoid subscriptions cancelations. recommended!

Blackboard Coffee Roasters
Australia
Over 1 year using the app
April 15, 2026

The Loop team is a great resource for using the app in its entirety. They really get to know your business and make recommendations accordingly. Response time on inquiries has been great as well. Highly recommend!

LOAM
United States
8 months using the app
April 15, 2026

We have been using it quite a while, and we loved it. Karan from their team hopped on a call and explained how we can reduce churn and improve the process. Highly recommended!

Enhanced Scents
United States
8 months using the app
March 12, 2026

We've been using Loop Subscriptions for our curated monthly beer club box. Onboarding was smooth and straightforward, and the platform has given our customers a noticeably better user experience compared to our previous subscription solution. The ongoing support has also been excellent. Would recommend

Thornbridge Brewery
United Kingdom
12 months using the app
March 8, 2026

Loop has been a great addition to our company. The app runs smoothly and they're always releasing exciting features. Our CSM is really on point when it comes to understanding business needs and coming up with solutions and/or new features to account for emerging use cases. I highly recommend them.

Garden Street Gin Club
Australia
11 months using the app
March 23, 2026

I’ve had a really great experience using the Loop Subscription app so far. The platform itself is intuitive and makes managing subscriptions much smoother compared to other tools I’ve tried.

What really stood out to me, though, was the customer support. They were genuinely committed to helping me resolve my issue and didn’t just send generic replies. They took the time to understand my situation and even hopped on a call with me to make sure we were fully aligned and everything was working as expected.

It’s rare to find that level of hands-on support these days, and it made a big difference. Overall, I’d definitely recommend Loop to anyone looking for a reliable subscription solution backed by a team that truly cares.

Leafy
United States
7 months using the app
January 27, 2026

Loop support team is always willing to help when we have specific marketing campaigns or initiatives that require adjustments to subscriptions. Would recommend to brands that require guidance for their subscription program.

Utiva
Canada
About 3 years using the app
April 1, 2026

Very supportive during and after our migration from another e-commerce platform. Great options for retention and reengagement with robust analytics.

Healthy Gut
United States
4 months using the app