Reviews (781)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this subscription platform as intuitive for both admins and customers, with a polished portal that reduces support tickets. Many report lower churn, higher retention and LTV, and subscriber growth driven by optimized cancellation flows, rewards, and failed payment recovery. They value robust analytics, customization, and seamless migrations from other apps. Support is frequently praised as fast, proactive, and strategic, with advice that measurably improves performance.

September 28, 2026

Kasish was really helpful!!

myNUMY
United States
7 days using the app
September 29, 2026

Shivam was an absolute animal. Absolutely flawless transition from my original subscription platform. Everything was fast, smooth, clear and I had no worries from the beginning. I want to thank him and the rest of the team that helped me migrate. It really was a weight off my shoulders, and it wouldn't have been possible without them. Thank you guys!

SoFyre
United States
9 months using the app
September 28, 2026

Loop has by far been the best subscription app we've ever used! Their support has been nothing short of incredible, especially Varun and Rohit.

Dermave
United States
6 months using the app
September 23, 2026

Great subscription app with every feature we need. The best part is the support from the team. It's like having your own retention strategists. Shoutout to Rohit and Kashish.

Optimiise
United Kingdom
8 months using the app
June 16, 2026

We've used Loop Subscriptions for our brand for quite some time now, and the experience has been excellent.

Before Loop, we tested several other subscription platforms, but none came close when it came to customer support and responsiveness. The Loop team has consistently been available whenever we've needed help, providing fast, personalized 1-on-1 support and helping us optimize everything from subscription setup to retention flows.

One of the biggest wins for us has been a noticeable reduction in churn. The subscription management experience is much smoother for customers, making it easier for them to manage, modify, or pause their subscriptions without frustration. That improved customer experience has translated directly into better retention for our business.

The platform is reliable, easy to use, and backed by a team that genuinely cares about helping merchants succeed. If you're running a subscription-based brand and evaluating options, Loop is easily one of the best solutions we've worked with.

Highly recommended.

Healora™
United States
4 months using the app
September 14, 2026

The Loop team is phenomenal. Not only is the software top-tier, the team is really hands on and absolutely wants to see us succeed with the latest strategies. Can't recommend them enough.

Betterbrand
United States
Over 2 years using the app
September 11, 2026

amazing onboarding team! Special thanks to Jagrit and Vikanshi

Bumzzy
United States
5 months using the app
September 4, 2026

I had an issue with some of the colours on my customer portal not being correct, and Vishal took the time to try to guide me on how to do it, but when that didn't work, he made sure it was fixed for me. Thank you for your help

Renbe UK
United Kingdom
7 months using the app
September 2, 2026

Awesome app and awesome support. Whenever I need something, the first person I speak to fixes it for me. You rarely see that nowadays!

Mullevia
United States
3 months using the app
August 27, 2026

The onboarding with Tarun at Loop was great. He did a great job configuring my store and all is working well. the process was very easy for me. I am very happy with the customer service and the app!

Code of Harmony
United States
9 days using the app