Reviews (384)

Overall rating
4.9
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective subscription management and customer retention features. It offers a self-serve portal, automated deals like "Subscribe and save," and easy migrations from other platforms. The interface is customizable and integrates well with Shopify, enhancing functionality. Features like smart payment recovery and personalized cancellation flows help retain customers. Merchants also praise the exceptional 24/7 support for providing strategic advice and custom solutions.

August 2, 2024

We looked for a long time at almost every subscription solution that exists. I read horror story reviews on pretty much all the platforms of something getting screwed up after install and causing checkout issues, website issues, etc. We settled on Recharge but looked further into Loop the day we were going to sign up. I'm glad we did.

It's super easy to use and it just works. Not nearly as costly as Recharge for many of the same features. The support is fantastic. They really go the extra mile to take care of you. There's a reason their reviews are so great. Thanks Loop team!

BioSource Nutra
United States
2 months using the app
Loop Solutions Inc replied August 5, 2024

Thank you for taking the time to share your experience, Team BioSource Nutra! We're delighted that you chose Loop and found it to be the right fit for your needs. It’s great to hear that you found our platform easy to use and cost-effective compared to other solutions. We truly appreciate your kind words and look forward to continuing to support you :)

August 28, 2024

Great Team. Great Support. Super Modular App - allows us to basically do everything with different kinds of customer journeys. Super essential in our category.

The Better Cat
Germany
2 months using the app
Loop Solutions Inc replied August 30, 2024

Thank you so much for your positive feedback, Team The Better Cat! We're thrilled to hear that our team's support and our app have been essential to your business. If you need further assistance, don't hesitate to reach out :)

August 15, 2024

Loop Subscriptions offers an intuitive interface that simplifies subscription management for users of all technical levels. Its design enhances workflow efficiency, automating tasks which significantly reduces manual labor and errors.

The migration process to Loop is seamless, supported by a dedicated team.

With Loop, you're not just getting an app; you're gaining a team who are responsive and ever-helpful. They treat your product with professionalism ensuring that no problem goes unresolved. My customer success manager Parth M is dedicated to helping us through each situation.

The Adventure Challenge
United States
4 months using the app
Loop Solutions Inc replied August 20, 2024

Thank you for your kind words, Team The Adventure Challenge! We’re thrilled our intuitive interface and dedicated team have made a positive impact on your subscription management. It’s great to hear that the migration was seamless and that our support continues to meet your needs. We’re here for you! :)

July 18, 2024

We are thrilled to say our NPO is supported by Loop Subscriptions, their team and support have always been very receptive and present to help us create what was needed from our end.

After testing many subscription apps, this is, by far, one of the best we could find in the Shopify Ecosystem. It's clean, simple and well-made. But it goes way beyond that...

There are many possibilities and options to build new operations.

Something that is always interesting to see is, not only a good support or a good app, but if they release new features regularly and they do!

So for us, it's a 5 stars experience, and we believe it can be the same with everyone using Loop Subscriptions!

Thanks again Abel and all the team for your kindness and support for all these months now :)

All the best ✨

UCM Center
Canada
7 months using the app
Loop Solutions Inc replied July 22, 2024

Thank you for the fantastic review, Team UCM Center! We're honored to support you and thrilled you love our app. Onwards and upwards together! 🌟🌟

October 22, 2024

The app is working exactly as intended, and i just had a request to solve an issue that quickly was dealt with. The team has been working constantly to solve it as quickly as they could. Really appreciated the effort!

Envenom Skin
Italy
4 days using the app
August 23, 2024

Highly recommend for every brand that wants to scale subscriptions, improve LTV and retention. Very helpful team - from discovery calls, through onboarding to continuous support - we have everything we need!

Rumi Cosmetiques
United States
3 months using the app
Loop Solutions Inc replied August 26, 2024

Thank you for the strong recommendation, Team Rumi Cosmetiques! We're thrilled to hear our team has been very helpful and responsive. Do give us a shout if you need any assistance! :)

July 18, 2024

We decided to move forward with Loop Subscriptions after an extensive evaluation of several other subscription apps on the market. Our primary motivation was Loop's comprehensive feature set combined with great reviews from other users. We were migrating from ReCharge and considered other popular options like Stay.AI, but Loop's seamless integration with our existing systems, its robust flow capabilities and on-hands support team ultimately won us over.

One of the standout features of Loop that has greatly benefitted us is the customer portal. It has empowered our customers to manage their subscriptions effortlessly, reducing the load on our support team and increasing customer satisfaction. We've had trouble creating subscription acquisition offers in the past where we can increase the subscription % for just the first offer during a certain time frame. All other apps don't have any automated way of doing this; most will require all subscriptions to also have an increased % off for all replens in those instances. Loop's flows allow for temporary "Subscribe and save 15% on first order" offers (instead of the general 10%) in a much more automated and seamless way.

The migration process to Loop was surprisingly smooth. We were concerned about potential downtime and data loss, but the Loop team guided us through every step with clear instructions and timely support. Their meticulous approach ensured a hassle-free transition with minimal disruption to our service.

Our overall experience with the Loop team has been exceptional. The support and customer success teams are highly responsive and knowledgeable, always ready to assist with any questions or issues we encounter. Their proactive approach and genuine interest in our success have made a significant positive impact on our operations. They are also always willing to find a workaround to any of our requests rather than just telling us it’s not something they can do.

Without hesitation, I would recommend other businesses to try out Loop Subscriptions. The platform is user-friendly and backed by a team that truly cares about their customers' success. Loop has not only met but exceeded our expectations, making it an indispensable tool for our subscription-based business.

OSEA® Malibu
United States
3 months using the app
Loop Solutions Inc replied July 22, 2024

Thank you for the fantastic review, Team OSEA Malibu! We're delighted to know our app has positively impacted your business, and our features and support have been beneficial to you.. Your detailed feedback on the migration process, customer portal, and support team is greatly appreciated. :) We're committed to your continued success and always here to assist you! 🌟

November 27, 2024

Great support! They just get it.

The Swallow Co
United Kingdom
3 months using the app
August 20, 2024

I had an issue with my subscription widget not populating over to a publish site and Varun helped me handle it quickly. Appreciate the attentive service and look forward to using the app more!

Clara Beauty
United States
24 days using the app
Loop Solutions Inc replied August 26, 2024

Thank you for your kind words, Team Clara Beauty! We're glad our team could assist you quickly. We're excited to have you using the app and look forward to your continued experience with us! :)

August 1, 2024

The Loop team is amazing to deal with! We looked at a lot of different options for our first subscription app and ultimately landed on Loop because it felt like a great starting point, especially considering the app is free until you have 40 subscriptions. It was a little challenging getting the widget "on brand" so we reached out to their CS. Adarsh worked with us for a few weeks going as far as modifying the liquid code to make sure the app fit our site perfectly. Long story short, they have a great app and an even better team. Would highly recommend Loop to anyone!

Poco Bero
United States
About 1 month using the app
Loop Solutions Inc replied August 2, 2024

Thank you for your fantastic review, Team Poco Bero! Our team is committed to ensuring a seamless experience. Your recommendation means a lot to us. If you ever need further assistance, we're always here to help! :)