Reviews (691)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
July 20, 2026

I had a great experience with LOOP, and I especially want to recognize Shuanshi for her outstanding support. She was incredibly helpful, responsive, and patient throughout the entire process. She took the time to answer all my questions and made everything smooth and easy. Excellent customer service. Thank you Shuanshi!

FLOR DE LA JARA
United States
7 months using the app
Edited July 17, 2026

Best subscription app I've used and I've used a lot!!

and customer service team is great in solving any issues promptly.

NutraPure
United States
6 months using the app
July 3, 2026

Shriya, Kanishk and the team were very communicative and resolved my issue in the end. Although it took time due to the complexity, they even coordinated with third parties which was especially helpful. Thank you :)

A Better You
United Kingdom
About 1 month using the app
June 29, 2026

They are very quick in assisting questions/concerns!

Pluck
United States
7 months using the app
June 30, 2026

Working with the Loop team has been a great experience; they have an amazing customer support team and a great subscription platform.

Lumexa
United States
3 months using the app
June 30, 2026

Vishal from Loop Support was fantastic. He quickly identified a configuration issue that was causing significant customer frustration and clearly explained the differences between Shopify Legacy and New Customer Accounts. Prompt, knowledgeable, and professional support. Thank you, Vishal!

HiLife Vitamins
United States
Over 1 year using the app
April 22, 2026

I am most impressed with the customer support; they go above and beyond with setup and ongoing support. The software itself is well-designed and intuitive to use. We are excited to try all the different features and appreciate the detailed analytics, so we can measure what is working and what isn't. Highly recommended!

Femallay Inc.
United States
5 months using the app
April 22, 2026

We have had a great experience, we were a bit worried about migration, we were moving from the incumbent to LOOP but they proved us wrong, it was very smooth and they took care of everything.
Exceptional team support on migration, onboarding and customer success. Well done. The app improved the store churn and LTV of the subscribers. Great work!

Circles
Cyprus
6 months using the app
June 26, 2026

Shriya was excellent! She made the installation process incredibly easy and was able to answer all of my questions thoroughly. She was professional, knowledgeable, and a pleasure to work with. We're looking forward to using Loop and appreciate the great onboarding experience.

Home Cuisine
United States
29 days using the app
June 18, 2026

Devak was a great help in onboarding us onto subscriptions for our new store. Was very helpful in making sure all aspects were set up

Avoria
United States
6 days using the app