Reviews (699)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
June 30, 2026

Vishal from Loop Support was fantastic. He quickly identified a configuration issue that was causing significant customer frustration and clearly explained the differences between Shopify Legacy and New Customer Accounts. Prompt, knowledgeable, and professional support. Thank you, Vishal!

HiLife Vitamins
United States
Over 1 year using the app
April 27, 2026

Devak and his team at Loop were so patient and helpful with our migration process. I was worried about how all our subscriptions would be transferred over to them, but they handled everything perfectly and I am so excited to be using Loop. Their portal is extremely user-friendly, easy to manage, and very clear. Himself and his team responded to me within the hour every time I had questions or needed assistance. 10/10 recommend using Loop Subscriptions. Devak went above and beyond helping me and implementing new features on my store without hesitation.

Dr Stengler Shop
United States
27 days using the app
June 26, 2026

Shriya was excellent! She made the installation process incredibly easy and was able to answer all of my questions thoroughly. She was professional, knowledgeable, and a pleasure to work with. We're looking forward to using Loop and appreciate the great onboarding experience.

Home Cuisine
United States
29 days using the app
June 18, 2026

Devak was a great help in onboarding us onto subscriptions for our new store. Was very helpful in making sure all aspects were set up

Avoria
United States
6 days using the app
June 13, 2026

Shuanshi helped me relocate the sub options to a space within another another app's section, something i could not do alone. This was done timely once we had secure d their access. Now looks perfect. Would recommend.

GlowState
United Kingdom
About 1 month using the app
April 22, 2026

I am most impressed with the customer support; they go above and beyond with setup and ongoing support. The software itself is well-designed and intuitive to use. We are excited to try all the different features and appreciate the detailed analytics, so we can measure what is working and what isn't. Highly recommended!

Femallay Inc.
United States
5 months using the app
April 22, 2026

We have had a great experience, we were a bit worried about migration, we were moving from the incumbent to LOOP but they proved us wrong, it was very smooth and they took care of everything.
Exceptional team support on migration, onboarding and customer success. Well done. The app improved the store churn and LTV of the subscribers. Great work!

Circles
Cyprus
6 months using the app
July 6, 2026

We migrated to Loop from another subscription app and the whole process was much smoother than expected. Our account manager guided us through the entire migration and hypercare phase, and was always quick to respond whenever we ran into questions. Beyond the migration, the platform itself has made a real difference: the customer portal has reduced our support load since subscribers can now manage their own subscriptions, and the cancellation flow has already saved us subscriptions we would have lost outright with our previous setup. The retention tooling in particular has been a big step up. Highly recommend for any brand serious about subscriptions!

Grow Nutrition Store
Spain
4 months using the app
June 12, 2026

Great experience so far! App looks great. Cant wait to start working on it. Also Suraj was great and helped me set up the widget.

Agua de Cielo US
United States
1 day using the app
June 11, 2026

The CX team did a great job in helping me :)

Newbeing
United Kingdom
8 months using the app