Reviews (640)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants praise this app for its seamless subscription management, boosting revenue and retention. It's scalable, adaptable, and offers customizable features like flexible subscription options and detailed analytics. The app integrates smoothly, providing a superior user experience and handling large-scale operations efficiently. Onboarding and migration are smooth, and customer support is exceptional, with a responsive team that resolves issues promptly, enhancing merchant success.
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The customer service has been exceptional so far.
Any problem is solved fast and the team is always very helpful.
Aakash has been great.
Highly recommend Loop, great feature set and easy to work with.
We have a great experience working with Loop Subscriptions.
The collaboration is smooth and genuinely friendly from day one. Their team is always quick to jump in whenever we run into issues, and they don’t just react, they proactively suggest features and improvements we can take advantage of.
They also supported us through our migration from a previous subscription solution, which made the transition much easier than expected. Overall, it’s been a really positive and supportive partnership.
Very straight forward to use, good documentation and customer support
Extremely slow support - 6 to 12 hours to answer super trivial questions
Many features are buggy - they will intermittently not function as desired
All in all - this is not a professional or reputable company that you want to build your business on.
Great team that took the time to explain everything clearly and help me understand how to use the app properly. They were responsive, professional, and made sure all my questions were answered.
Overall, a very helpful team and a good experience.
Our experience with Loop has been really great! We moved to the platform earlier this year after leaving our previous platform, and the features available have made it much easier to strengthen and scale our subscription program. Big shoutout to Manan for the ongoing support in helping us get set up smoothly and continuously improve our current systems.
i had trouble setting up loom on my website, and they were able to get back to me with live-agent support quickly! thank you kashish :)
We’ve tested several subscription apps and Loop stands out. The product is solid, flexible, and works reliably at scale, but the real differentiator is the support. The team is fast, knowledgeable, and actually takes the time to understand your setup and help you solve issues properly. Highly recommended if subscriptions are a core part of your business.
Easy to install, pretty instantaneous customer support.
Overall pleased so far.
It's a scam, I tried to cancel my plan for 3 months, they don't let you to do so on their system, you need to send message to their customer support and they still charge me until this day.......
