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Support has been good. Loop is working well for us.
Shuanshi was very helpful! I had a very confusing issue with the subscriptions and my customers, but Shuanshi fixed everything for me while I was doing my errands, she was very kind, professional and effective! I totally recommend to use the chat before following any misleading tutorials online, including AI chats. Thank you!!
"Big shoutout to Suraj from the support team! Jumped in via live chat and solved my issue fast, no back and forth, just straight to the point. Loop has been a great app for managing subscriptions on our Shopify store and the support makes it even better. Highly recommend!"
Prince, solved my issue very quickly ... I couldn't manage to put the subscription online and he showed me how with a personalised Loom video which he literally recorded with my store for me special. Great service!
Loop team is always quick to help us with issues and Saurav has been great at jumping on quick calls with our tech team to resolve issues. Karan, our newest account manager, has also helped us reduce churn rate by providing specific ideas he sees working for other merchants as well.
Saurav Singh you are always so responsive to our questions and very thorough in explaining things whether that's through providing a step by step procedure or a Loom video - you hit on every detail.
Thank you for exceptional support!
Amazing help from Shriya, Thank you, Shriya, with your help we will be able to help our customers navigate *****
Great app and lovely team to help us move from Seal to Loop. Would recommend!
Super fast and efficient customer service. They are always there to help with any issues or confusion.
Great onboarding process. It was a high risk for our company to switch subscription providers and Loop was very hands on and made sure the migration went as smooth as possible.