Reviews (815)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as an intuitive, easy-to-use subscription platform for them and their customers, with clear portals that reduce support tickets through self-service. Many report lower churn and higher subscription revenue via flexible cancellation flows, retention offers, and rewards. Onboarding and migrations are often called seamless, and merchants consistently praise fast, high-touch support and strategic guidance that scales well even with large subscriber bases.

September 23, 2026

Great subscription app with every feature we need. The best part is the support from the team. It's like having your own retention strategists. Shoutout to Rohit and Kashish.

Optimiise
United Kingdom
8 months using the app
September 14, 2026

The Loop team is phenomenal. Not only is the software top-tier, the team is really hands on and absolutely wants to see us succeed with the latest strategies. Can't recommend them enough.

Betterbrand
United States
Over 2 years using the app
September 11, 2026

amazing onboarding team! Special thanks to Jagrit and Vikanshi

Bumzzy
United States
5 months using the app
October 26, 2026

Loop has been a game changer for our business! The app makes it incredibly easy to offer our customers a flexible and seamless subscription experience, while helping us grow our subscription program.

What truly sets Loop apart is their outstanding customer service. A special thank you to Allice, who has been absolutely amazing! She's responsive, knowledgeable, and always goes above and beyond to help us find the best solutions for our business.

We couldn't be happier with Loop. Highly recommend!

Vivre MCS
Canada
About 1 year using the app
September 4, 2026

I had an issue with some of the colours on my customer portal not being correct, and Vishal took the time to try to guide me on how to do it, but when that didn't work, he made sure it was fixed for me. Thank you for your help

Renbe UK
United Kingdom
7 months using the app
September 2, 2026

Awesome app and awesome support. Whenever I need something, the first person I speak to fixes it for me. You rarely see that nowadays!

Mullevia
United States
3 months using the app
October 6, 2026

Our start with Loop has been great. Onboarding was smooth, support via Slack is super fast and helpful, and our bi-weekly meetings bring lots of great ideas to optimize our account and grow subscriptions. Highly recommend!

VEGDOG DE
Germany
3 months using the app
August 27, 2026

The onboarding with Tarun at Loop was great. He did a great job configuring my store and all is working well. the process was very easy for me. I am very happy with the customer service and the app!

Code of Harmony
United States
9 days using the app
August 25, 2026

Devak has been incredible in helping me set up everything on the back-end. Highly recommend him.

Salée Hair
United States
27 days using the app
August 24, 2026

Customer service is exceptional - whenever we raise an issue with Loop, they are always on top of it and ready to help.

Fresh-Pressed Olive Oil Club
United States
10 months using the app