Reviews (699)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
Edited June 22, 2026

Support has been good. Loop is working well for us.

Grounds Of Origin Online
Australia
5 months using the app
June 10, 2026

Shuanshi was very helpful! I had a very confusing issue with the subscriptions and my customers, but Shuanshi fixed everything for me while I was doing my errands, she was very kind, professional and effective! I totally recommend to use the chat before following any misleading tutorials online, including AI chats. Thank you!!

Amor Cura
United States
9 months using the app
June 9, 2026

"Big shoutout to Suraj from the support team! Jumped in via live chat and solved my issue fast, no back and forth, just straight to the point. Loop has been a great app for managing subscriptions on our Shopify store and the support makes it even better. Highly recommend!"

Beyond Protocol
Hong Kong SAR
26 days using the app
June 8, 2026

Prince, solved my issue very quickly ... I couldn't manage to put the subscription online and he showed me how with a personalised Loom video which he literally recorded with my store for me special. Great service!

USA activé FiberShake
United States
About 6 hours using the app
June 1, 2026

Loop team is always quick to help us with issues and Saurav has been great at jumping on quick calls with our tech team to resolve issues. Karan, our newest account manager, has also helped us reduce churn rate by providing specific ideas he sees working for other merchants as well.

Mirai Clinical
United States
About 2 years using the app
May 31, 2026

Saurav Singh you are always so responsive to our questions and very thorough in explaining things whether that's through providing a step by step procedure or a Loom video - you hit on every detail.
Thank you for exceptional support!

Big Life Journal
United States
Over 2 years using the app
May 29, 2026

Amazing help from Shriya, Thank you, Shriya, with your help we will be able to help our customers navigate *****

Red Mills Store UK
United Kingdom
Over 2 years using the app
May 27, 2026

Great app and lovely team to help us move from Seal to Loop. Would recommend!

TheraStore
Australia
3 months using the app
May 27, 2026

Super fast and efficient customer service. They are always there to help with any issues or confusion.

Air Oasis
United States
12 months using the app
May 21, 2026

Great onboarding process. It was a high risk for our company to switch subscription providers and Loop was very hands on and made sure the migration went as smooth as possible.

Innerbody Labs
United States
4 months using the app