Subscriptions by Loop

We are in the process of installing and launching this app but I wanted to address the negative comments about customer service - these guys have been great! Ready to jump on a call no matter what time of day and they have sent multiple detailed emails helping me get this set up. Great customer service! Excited to see our sales increase with this app.

Just started using this app, needed a tiny bit of help from support and so far it's running flawlessly! They were quick to respond and guided me through some coding edits to make it work with our store.

Rakshit and his colleague have been an absolute joy to work with. They made it easy to install the app, supported step by step along the way and still available if any questions come up. They are very attentive to their customers and keen to enhance the features around the customers requirement. I don't know why anyone would say anything bad about them as those two are super helpful and taking their time to listen! And the service is A+ - something rare to find in this ocean of apps. Plus, they seem to be always available. For a SME like us, this is important to provide ongoing support and be available even over the weekend. Because, when do we ever stop working and it does not feel like work if you partner with people like these two. Keep up the good work!

I would love to keep this app, but it's not working out. The customer service is very weak, I guess it's because the app is free. The app is not functioning properly. I contact customer service they didn't reply back, instead they dropped a code in my theme that cause an error message. luckily I know a few things about coding, so I was able to remove the code. I contact customer service again, still waiting on a reply.

This app is a JOKE. There is NO customer service. They do not contact you ever. They just keep sending "schedule a call" emails but then push your call off over and over. And all call times are between midnight and 4am. I'm convinced that all reviews were entered by this company.

Exceptional communication from agent and tutorial on how to use app efficiently. I have confidence on how to navigate, add, modify, track subscriptions and more.

Stoked with the Loop app. It has all that I needed, no more, no less. It is simple to navigate, looks good in the product field and the dashboard does what it should. Initially I couldn't see the subscription option on the live product page. I scheduled a call to chat with support, and right on time Rakshit was there on the chat and we got everything sorted. We quickly determined it was an issue with my Konversion theme - it needed an extra little bit of coding (many of my apps have needed this step with this theme. Rakshit took the wheel and in a few moments it was sorted, then we had a yarn about additional features and ways I can incorporate it into other products. I am very happy with Loop and the customer service was brilliant. You can be confident that they are smart and they care!

I used the app to manage subscriptions. It is easy to use. I had an issue that support team resolved immediately so my subscriptions can be effectively managed. Thank you.

I decided to use this app for my dog treats! so far so good, customer service was spot on, they answered my questions in a timely manner and gave me some feedback :)

I added this to give customers a subscription service that they can pay monthly. I had an issue with it at first, but the customer service was brilliant - very quick response time and they resolved the problem.