Reviews (369)

Overall rating
4.9
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing subscription services on Shopify, noting its effective management tools like self-service portals and smart payment recovery that boost customer retention and revenue. The app's seamless integration with tools like Rebuy and PageFly, along with support for complex subscription models, is also highlighted. Merchants appreciate the 24/7 customer support for its responsiveness and expertise, and they value the smooth migration process from other platforms like Recharge.

May 15, 2024

Subscriptions can be overwhelming, especially with a complicated product model. We moved away from a custom subscription platform to Loop, which was a bit of a rough transition. However, Loop has a really dedicated team of people who listen to our concerns and are able to address them. My success manager has gone above and beyond in guiding me through different ways to optimize the customer experience. He meets me with with patience, optimism, and solutions. Though our niche product is rather unique, my contact at Loop is very knowledgeable about subscriptions and presents with me creative solutions for generating revenue. It's been a steep learning curve for me, but I really appreciate the resources Loop has provided, as well as the fact that the portal is highly customizable.

Fragrant Jewels
United States
About 1 year using the app
Loop Solutions Inc replied May 21, 2024

Thank you for your feedback, Team Fragrant Jewels! We're thrilled to hear our team and resources have improved your subscriptions management experience. Onwards and upwards together! :)

May 29, 2024

The customer support team are fantastic! They are readily available to help and support with further optimisations, new features and more.
I would like to give a special shout-out to Nihal, who has been brilliant. Thank you.

Sauce Shop Wholesale
United Kingdom
9 months using the app
Loop Solutions Inc replied June 5, 2024

Thank you for the wonderful feedback, Team Sauce Shop Wholesale! We're glad to hear Nihal and our support team have been helpful. We're always here for any assistance or feature updates you need :)

July 16, 2024

Varun was so helpful !

lifeinpractice
Australia
Over 1 year using the app
Loop Solutions Inc replied July 17, 2024

Thanks a lot for the 5 star review, Team lifeinpractice! We are glad Varun was able to assist you. Do reach out to us if you need any help :)

May 15, 2024

Seamless Transition with Outstanding Support – A 5-Star Experience! After transitioning from Recharge to Loop, I can confidently say that the switch was a phenomenal success, thanks to the outstanding team behind Loop. The customer service team is exceptionally diligent and responsive, addressing queries and resolving issues swiftly. What truly sets Loop apart is its user-friendly interface, which not only simplifies subscription management but also significantly enhances customer retention by personalizing the shopping experience. The intuitive design of the app has made it a breeze for us to manage our subscriptions, and our customers love the tailored approach. Kudos to Loop for their excellent service and a robust app that genuinely understands the needs of a business. Highly recommended for anyone looking to improve their subscription service!

ketolibriyum
Canada
10 months using the app
Loop Solutions Inc replied May 21, 2024

Thank you for your amazing review, Team ketolibriyum! We're delighted that our team and user-friendly interface have enhanced your subscription management and customer retention. Your recommendation means a lot to us! :)

May 25, 2024

Great support, and awesome flexibility. Was going to migrate to a non-paid version but if you are going to run a serious subscription business you need the features that come with Loop.

Ivor Health Labs
United States
7 months using the app
Loop Solutions Inc replied May 29, 2024

Thrilled you appreciate our features and support, Team Ivor Health Labs! Loop's features are tailor-made for serious subscription businesses. Thank you for your valuable feedback! :)

June 11, 2024

I love loop subscriptions. Their support Is also second to none and are great at helping with any requests I have.

Bare Ayr
United Kingdom
About 1 year using the app
Loop Solutions Inc replied June 13, 2024

Thank you, Team Bare Ayr! We're thrilled you love Loop Subscriptions and our support team. We're always here to help with any requests. :)

August 9, 2024

Rockstar support.

CoinCoffee
United States
10 months using the app
Loop Solutions Inc replied August 12, 2024

Thanks a lot for the 5-star review, Team CoinCoffee. We're thrilled to hear that you had a great experience with our support team. Do give us a shout if you need any assistance :)

June 5, 2024

Best support across any app/company we have ever worked with!

Cords Club
United States
About 1 year using the app
Loop Solutions Inc replied June 7, 2024

Thank you so much, Team Cords Club! We're thrilled to hear that our support has been helpful. We're here to assist you anytime :)

May 2, 2024

We chose Loop because we were sure its features, especially in churn prevention and upselling, would boost our subscription business. Even with a tight migration deadline, the Loop Migration Team stuck to it 100%. Communication was excellent, and within days, we finished the migration smoothly - which was a great start to our partnership.

Since then, working with our Success Manager has been fantastic. They're on board with our goals, keep us moving forward, and always come up with ideas to win and retain subscribers, which we really appreciate. Plus, communication via Slack is quick and easy!

mammaly
Germany
4 months using the app
Loop Solutions Inc replied May 6, 2024

We're thrilled to see your amazing review, Team Mammaly! Super happy that you are pleased with our product features and our commitment to complete a timely and successful migration. :) Seamless migration and proactive support are at the core of our service. Looking forward to continued growth together!

June 16, 2024

The function is very good, the service is very helpful and patient.

KAYGO SAFETY
Hong Kong SAR
18 days using the app
Loop Solutions Inc replied June 18, 2024

Thank you for your kind words, Team Kaygo Safety! We're delighted to know that you've had a great experience so far. Your satisfaction is our priority! :)