Reviews (640)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants find this app valuable for managing subscriptions, noting its intuitive platform that boosts revenue and retention. It offers flexible options, robust analytics, and features like product swaps and upsells. The app is praised for smooth performance and easy migrations. Customer support is exceptional, with responsive assistance during onboarding and ongoing support through dedicated account managers and Slack channels, enhancing the merchant experience.
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Excellent team to work with - a primary reason we returned to Shopify. Best subscription app available for sure!
That means the world to us—thank you! We’re honored to be part of your return to Shopify and excited to keep delivering the best subscription experience possible!
- Loop team
Loop has been fantastic to work with and has helped us increase our subscription revenue and retention in a big way. I highly recommend working with them.
Thank you so much! We’re thrilled to hear Loop has helped boost your subscription revenue and retention—excited to keep driving growth together!
- Loop team
Had an amazing experience on the initial setup call with Sparsh. Excited to implement loop more into my business.
That’s awesome to hear! We’re glad Sparsh made your setup experience a great one—excited to see Loop power more of your business moving forward!
- Loop team
I migrated to from Appstle to Loop due to the increased support, functionality and analytics. We had a few issues during the onboarding and migration but since then i've been really impressed with Loop, particularly the team. It feels like you have a partner in your business that's there to help you grow which is invaluable. Loop has all the features you could need from a great subscription app and the team are always on hand to find solutions! A great experience so far, thank you!
We’re so glad you made the switch and are finding value in both the platform and the team! It’s awesome to hear Loop feels like a true partner—we’re here to support your growth every step of the way!
- Loop team
The Loop team was very thorough in their onboarding to make sure everything went smoothly. We've been using the product for 4 months now, and since then our subscriptions have been steadily increasing. The tech and support team are readily available to help with any issues we have, and I appreciate the monthly check-ins to discuss performance and next steps.
Thank you for the thoughtful feedback! We’re thrilled to hear your subscriptions are growing and that the onboarding and ongoing support have been valuable—excited to keep driving success together!
- Loop team
Outstanding app & amazing support!
Loop completely changed how we manage subscriptions, super intuitive, stable, and full of smart features that save us time every day. The setup was easy, the dashboard is clear, and most importantly, their support team is absolutely world-class - fast, friendly, and always willing to go the extra mile.
Highly recommend to anyone serious about building a great subscription experience!
What a fantastic review—thank you so much! We’re thrilled Loop has transformed your subscription management and that our support team has been a standout. Excited to keep powering your growth!
- Loop team
Excellent costumer services, they are 24/7, even for a Call meeting
TL;DR: Switched from another subscription provider to Loop. Migration was flawless with 0 revenue impact, onboarding was hands-on, and ongoing support is the best I’ve had with any software vendor.
CONTEXT: We spent ~10 years on another platform. A trusted friend in CRO recommended Loop; after my own due diligence and a call with their team, we switched.
MIGRATION & ONBOARDING
- Dedicated onboarding manager
- Full migration handled for us
- A couple minor hiccups (due to other upgrades on our side), no revenue impact
- Smoothest software migration I’ve experienced
SUPPORT & CUSTOMER SUCCESS (3 months in)
- Regular check-ins with a proactive CSM (Customer Success Manager)
- Private Slack channel for quick help
- Fast, honest answers—if they don’t know, they say so and follow up immediately
COMPARED TO OTHERS
- I’ve had cases with other providers where they their answers were wrong and led to long email back-and-forths.
- With Loop, recommendations have been accurate the first time, which saved us time and frustration.
BOTTOM LINE: I recommend Loop to everyone now. The attention to detail, customer service, and migration experience set a new bar for us.
This means the world to us—thank you for such a thoughtful and detailed review! We’re so glad the migration was seamless and that the ongoing support has set a new bar. We’re proud to be your partner and excited to keep delivering value every step of the way!
- Loop team
Going smoothly - Saksham and the team have been very helpful whenever support is needed.
Great to hear everything’s going smoothly! Big shoutout to Saksham and the team—we’re always here whenever you need us!
- Loop team
it's been great so far. was even able to do some pretty technical use-case specific stuff that I for sure thought would be impossible. support is great too!
Awesome to hear you’ve been able to tackle those complex use cases with ease! We’re glad the support team could back you up—always here to help you push the limits!
- Loop team
